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Top 5 Customer Service & CX Articles for Week of May 6, 2024

ShepHyken

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. Connect with Shep on LinkedIn.

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Social Customer Care Cannot Be Ignored

ShepHyken

And, if you’ve been following my work, you’ve heard me talk or write about how social media is a viable way to deliver amazing customer service. And, social customer service allows you to take the interactions with your customers to an even higher level. Proactively engage with your community.

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Top 5 Customer Service & CX Articles for Week of May 6, 2024

ShepHyken

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. Connect with Shep on LinkedIn.

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How to Set Goals & Build a Strategy to Drive Customer Experience Improvement

Comm100

Customers are smarter than before, and most of them already know your products and services intimately, based on online research or referrals, before making a purchase. These enlightened customers demand a certain quality of interaction and service from your company. Design Customer Service Protocols.

Strategy 294
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Three Lessons from Apple on How to Amaze Your Customers

ShepHyken

The reason I bring this up is that I was reading an article about the top global brands. Interbrand just released their Interbrand Best Global Brands list, and it won’t surprise you to find out which companies are at the top of the list. Think about how big these brands are and how they have woven their way into our culture.

How To 121
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5 Top Customer Service Articles of the Week 12-6-2021

ShepHyken

3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care? Yet service without care is like a doctor without a soothing bedside manner. How about “customer care?”

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5 Top Customer Service Articles for the Week of January 28, 2019

ShepHyken

What Do Customers Really Think Of Your Brand? Which-50) Every marketer has heard a horror story where a brand went viral for horrible customer experience with social media enhancing the frequency of those stories twofold. While an excellent concept for customers, it is also appropriate for the colleagues you work with.