Bold360

NOVEMBER 4, 2019

In fact, Forbes and CIO Review recently published articles about why knowledge bases (KB) are the next big thing, and how AI can help CIOs make knowledge management (KM) systems more impactful, respectively. Current challenges around knowledge base management. Where does this lead? Taking a more analytical approach.

Knowledge Base 40

Knowledge Base Self Service Analytics Resources 40

iCiDIGITAL

SEPTEMBER 19, 2018

Whenever the applicability of fast-growing enterprise-level content management systems (CMS) like Adobe Experience Manager ( AEM ) is discussed, the focus is usually on the private sector. Multiple teams (Public Relations, Communications, Analytics, etc.) 3 Ways AEM Can Create Better Digital Experiences for the Public Sector.

Government 40

Government e-support Fashion System 40

Currency Alliance

DECEMBER 7, 2021

The conversation gave me pause to reflect on what exactly is a trend, how applicable are trends in Southeast Asia to brands in Europe, and whether embracing the hype around the latest trends could actually distract companies from a clear focus on their fundamental priorities. Most programs do a fairly good job focusing on frequent customers.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

Pointillist

JULY 5, 2019

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback. More importantly, she wants to know how your CX team will improve them.

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45

AWS Machine Learning

MARCH 27, 2024

In software engineering, there is a direct correlation between team performance and building robust, stable applications. This blog post discusses how BMC Software added AWS Generative AI capabilities to its product BMC AMI zAdviser Enterprise. Using a Git-based SCM pulls these insight together seamlessly.

Metrics 84

Metrics Software Analysis Measurement 84

SmartKarrot

NOVEMBER 3, 2021

Chances are, if you have come to read this blog, you might have realized that nowadays, brands cannot completely rely on their product’s quality. A good product cannot lead you to instant sales assurance. As per research by Forrester , 72% of businesses feel that improving customer success is a top priority.

Examples 10

Examples Customer Success Strategy Brands 10

SmartKarrot

JUNE 10, 2020

If you are a budding Customer Success Manager in a SaaS organization then we understand your challenges. Because Customer Success is a relatively new field and the ones who can guide you are also new to this. Most of them are repetitive while many others are the products of their own learnings. So, here they are. By Todd Eby.

Resources 10

Resources Customer Success Chief Customer Officer Course 10

AWS Machine Learning

MAY 3, 2023

Some of the benefits offered by LLMs include the ability to create more capable and compelling conversational AI experiences for customer service applications, and improving employee productivity through more intuitive and accurate responses. The app issues a search query to the Amazon Kendra index based on the user request.

Data 66

Data Chatbots Financial Government 66

AWS Machine Learning

DECEMBER 21, 2023

Great customer experience provides a competitive edge and helps create brand differentiation. As per the Forrester report, The State Of Customer Obsession, 2022 , being customer-first can make a sizable impact on an organization’s balance sheet, as organizations embracing this methodology are surpassing their peers in revenue growth.

Contact Center 87

Contact Center Call Center e-support Knowledge Base 87

AWS Machine Learning

NOVEMBER 30, 2023

These customers are choosing AWS because we are focused on doing what we’ve always done—taking complex and expensive technology that can transform customer experiences and businesses and democratizing it for customers of all sizes and technical abilities. Customers like Adobe, Deutsche Telekom, and Leonardo.ai

Training 123

Training e-support Innovation System 123