SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

ECXO

MARCH 21, 2023

Feedback from customers must be taken seriously, and the organisation must take action to address any issues that are identified. By involving the user in the design process and continuously adapting based on feedback, products and services can be improved to better meet the market requirements of your customers in your target audience.

B2B 98

B2B Customer Experience Roadmap Culture 98

SurveySensum

AUGUST 21, 2023

However, the good news is that some have managed to double their revenue through effective customer retention strategies. That’s why understanding the importance of customer retention and implementing effective B2B SaaS customer retention strategies are crucial. Are you struggling with retaining your existing SaaS customers?

Customer Retention 52

Customer Retention B2B Strategy NPS 52

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

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Feedback Net Promoter Score Effort Score Customer Satisfaction 113

SurveySensum

OCTOBER 20, 2023

By leveraging the product feedback platform. Because this platform excels in implementing Product Feedback Loop. This powerful mechanism empowers product developers to gather, analyze, and act upon feedback from users and stakeholders. What is a Product Feedback Loop? Why is a Product Feedback Loop Important?

Feedback 52

Feedback Social Media Customer Retention Survey 52

GetFeedback

DECEMBER 21, 2018

Here are 40 customer retention statistics that reinforce the growing need for customer experience management. In fact, according to Econsultancy’s Digital Trends 2018 report, 45% of companies cite content and experience management as their number one priority. 51% of B2B companies avoid vendors after a poor customer service experience.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

SurveySensum

NOVEMBER 22, 2021

Closed-loop Feedback: A Comprehensive Guide. What does closed-loop feedback or closing the loop really mean? Why should you close the feedback loop? Types of Closed-Loop Feedback. Inner Customer Feedback Loop. Why is the Inner Customer Feedback Loop important? . Outer Customer Feedback Loop .

Feedback 52

Feedback B2C B2B Touchpoint 52

BirdEye

NOVEMBER 27, 2023

We live in a data-driven business world where every piece of customer feedback is nothing less than a goldmine. Organizations that effectively use customer feedback data to improve operations can expect a boost to their performance. But the power of feedback is not limited to just customer satisfaction.

Report 114

Report Social Media Multi-Channel Net Promoter Score 114

Retently

JULY 28, 2019

Whether your team uses Retently or you’re just curious to learn more about customer feedback workflow automation, take a look at these practical ideas: 1. Automate the feedback loop. Or, you could send automated conversation starters to customers who leave no text feedback. So, managing churn is paramount.

Feedback 95

Feedback Effort Score Survey NPS 95

PeopleMetrics

MARCH 25, 2022

This guide will answer some of the most common questions that business leaders, marketers, and product managers have about CABs: What are customer advisory boards (CABs)? The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging.

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Roadmap Feedback B2B Survey 118

CustomerSuccessBox

MARCH 4, 2022

Like we have goals to accomplish in the to-do list and it has a predefined roadmap laid out to achieve it, a customer success plan is no bummer! This plan will keep the customer success manager aligned with the objectives of the customers. It helps to know if a tweak is possible in the roadmap or not. Winding it up!

Customer Success 52

Customer Success B2B Roadmap Metrics 52

SurveySensum

NOVEMBER 9, 2021

How to achieve an 80% survey response rate for your B2B SaaS? Follow up on the feedback and take action. The survey response rates are a strong indicator of relationship strength with your customers, especially with the large strategic accounts in B2B Saas. As a B2B company, you need to aim for high survey response rates.

B2B 52

B2B Survey How To Feedback 52

SurveySensum

JULY 28, 2020

The survey response rates are a strong indicator of relationship strength with your customers, especially with the large strategic accounts in B2B Saas. . The valuable feedback gets you an accurate predictor of retention and offers you with trustworthy insights that can help you in adopting the VOC program across your organization. .

Survey 75

Survey B2B How To Multi-Channel 75

PeopleMetrics

JANUARY 24, 2022

You can also think of certain industries where all your customers are potentially high-impact such as B2B clients, rare disease pharma patients and 5 star hotel guests. We can help in three ways: Customer Experience Management – this is the core of what we do today with our software platform and supporting services.

Trends 90

Trends Self Service B2B Roadmap 90

SurveySensum

JANUARY 5, 2023

A Product Feedback Tool is an answer. . A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. What is a Product Feedback Tool? . Why do you need product feedback tools? . Upgrades your product roadmap.

Tools 52

Tools Feedback Effort Score NPS 52

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback How To Analysis e-support 111

SurveySensum

OCTOBER 5, 2020

For any B2B SaaS company that is starting its Voice of Customer program, the customer journey is the first step to understand your customers. It will tell you at what different stages you should launch customer surveys to collect feedback. . Today, I am going to share with you, What is a typical B2B SaaS customer journey?

Customer Journeys 52

Customer Journeys B2B Survey Net Promoter Score 52

Retently

AUGUST 26, 2019

In order to genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. The way someone approaches feedback can make or break their business. How Important Is Customer Feedback? What Is the Customer Feedback Loop? Boost Referrals.

Feedback 87

Feedback Social Media Effort Score Net Promoter Score 87

Gainsight

OCTOBER 5, 2020

Why should you involve your customers and users in the Product feedback and ideation process? Getting customer feedback isn’t a new concept. From a product development standpoint, customer feedback is vital. The Classic One-Way Customer Feedback Process. Think about what you did with that feedback.

Feedback 52

Feedback Roadmap Social Media Tips 52

Wootric CX Blog

OCTOBER 7, 2020

Wootric, the CX management platform for maximizing customer lifetime value (CLV), has been recognized as a High Performer in the G2 Crowd Grid Report for Experience Management for Fall 2020. In the G2 report, Wootric averages 9 months to return on investment, versus an average of 19 months for the experience management category.

ROI 52

ROI Report Net Promoter Score Effort Score 52

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. The problem is, many B2B community managers are unsure about how to get started. Define your goals and make a plan.

ROI 61

ROI B2B Roadmap Metrics 61

SurveySensum

SEPTEMBER 7, 2023

Sending Relationship NPS Surveys At Regular Intervals Sending Relationship NPS Surveys After Significant Milestones Best Days to Send NPS Surveys Close the Feedback Loop Analyze Impact With Historical NPS and Industry Benchmarks When to Send Transactional NPS Surveys? B2B B2B SaaS Survey frequency: Semi-annually or annually.

NPS 52

NPS Survey Net Promoter Score Automotive 52

delighted

DECEMBER 7, 2021

Guest post contribution by Samidha Visai, Product Manager at Secureframe. As opposed to the traditional go-to-market strategy in the B2B sector that relies on high-touch customer engagements and costly advertising campaigns, this strategy heavily depends on the product to sell itself. A shift in B2B software companies.

Case Study 79

Case Study B2B Self Service Software 79

GetFeedback

JULY 19, 2019

In our daily interactions, we get feedback — some subtle, some not-so-subtle—that indicates what people think of us and whether or not they agree with our dress choices or driving decisions. Customer feedback (aka Voice of the Customer ) is a gift. Customer feedback should be cherished, not evaded. Business is no different.

Data 262

Data How To Social Media Effort Score 262

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Wootric CX Blog

AUGUST 31, 2020

Do you need a CX Operations manager dedicated to this effort? That’s when it’s time to consider hiring or appointing a CXOps Manager. What (Exactly) Does a CX Operations Manager Do? How can that data be used to trigger a request for feedback? In what customer experience management platform? . Let’s find out.

Management 52

Management Customer Journeys Effort Score Touchpoint 52

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score. And we mean it.

Analytics 304

Analytics NPS Financial Analysis 304

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). If you aren’t getting their feedback, you are sticking your head in the sand. We love these guys!".

NPS 96

NPS Net Promoter Score Company Feedback 96

Customer Bliss

SEPTEMBER 19, 2017

For those driving B2B technology companies, you will not want to miss her actions, path and how she drove success. Libby also served as an account manager at Donnelley Marketing Information Services in Stamford, CT where she was responsible for customer acquisition in the advertising, media and telecommunications industries.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

Integrity Solutions

MARCH 19, 2024

In my view, pipeline management, coaching and forecasting accuracy go hand in glove. That said, most managers continue to accept that even 90% accuracy is out of reach. These activities are then incorporated into the pipeline and become a flawed roadmap to pipeline effectiveness. Have they stated the cost of inaction/status quo?

Sales 111

Sales Analysis Resources Examples 111

SmartKarrot

FEBRUARY 8, 2022

The CSM (Customer Success Manager) must enhance the customer experience instead of the sales or marketing department. . Reasons that make customer experience strategy a must-have for B2B SaaS businesses. Any B2B SaaS business must have a well-defined customer experience strategy. Today businesses need much more than that.

B2B 21

B2B Customer Experience Multi-Channel Roadmap 21

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Here are six critical product management KPI’s (Key Performance Indicators) that every product manager should know.

Metrics 65

Metrics Net Promoter Score Management How To 65

ECXO

MAY 11, 2023

Research by McKinsey discovered that companies that get organised and manage CX can realise a 20% improvement in customer satisfaction, a 15% hike in sales conversion, a 30% reduction in the cost to serve and a 30% increase in employee engagement. ’ And being able to organise around your customers pays. Let’s continue.

Customer Centricity 52

Customer Centricity Customer Journeys Self Service Culture 52

Gainsight

SEPTEMBER 14, 2020

Collecting customer feedback is a no-brainer—in fact, 95% of businesses today collect customer sentiment in one way or another. However, only 10% of those businesses actually act on the feedback they collect. In a time where we can’t afford to lose customers, we need to be diligent, leaving no feedback behind.

Customer Experience 52

Customer Experience NPS B2B Roadmap 52

CustomerSuccessBox

FEBRUARY 23, 2022

You’ve made the decision to start a Customer Success department at your B2B SaaS company. It can be a tremendous task to build a customer success plan when you hire your first Customer Success Manager. This will ensure that a new Customer Success Manager’s or customer’s first 90 days are productive.

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Customer Success Customer Journeys Roadmap Strategy 52