5 Guidelines for Structuring Your Product Roadmap

Wootric

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy.

What is a Product Roadmap?

Gainsight

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. Maps are a fundamental part of our lives therefore, a product roadmap isn’t exactly a new concept. Executive-level product roadmaps. Types of Product Roadmaps.

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How to Incorporate NPS Feedback into Your Product Roadmap

Retently

Just like it’s difficult to drive to a new destination without a definite plan for how to get there, trying to build, launch and market a new product without a clear product roadmap guiding the development process is an exercise in vain. Leverage Each Category of Customer Feedback.

Is Customer Feedback Really Making It to Your Product Roadmap?

Gainsight

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? In short, customer feedback seems to vanish into a black hole, they told me.

Use This Framework to Unblock Your Product Roadmap

Gainsight

Our product management team creates a list of all the product improvements, potential new features, and critical bug fixes that need to be made. Once Product Management knows all the potential work items at play, the real work begins.

Best Practices To Share Your Product Roadmap With Customers

Amity

Deciding how much of your product roadmap - if any - to show your customers can be an area of uncertainty. Your product roadmap is your company’s high-level and strategic goals documented, along with an execution strategy that communicates how you plan on getting there.

4 Types of Product Analytics You Need to Build a Better Roadmap

Gainsight

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. With the right data, you’ll be able to confidently build a product roadmap that’s backed by your insights.

How To Capitalize On Customer Feedback

Comm100

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! How to Collect Customer Feedback.

How Product Experts Use Qualitative Data for Roadmap Planning

Wootric

Wouldn’t it be great to get customer feedback before there are even customers so you know what new features and products to prioritize? ” How to prioritize what to build first, and what to do next with customer feedback.

A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams – CB69

Customer Bliss

Libby also served as an account manager at Donnelley Marketing Information Services in Stamford, CT where she was responsible for customer acquisition in the advertising, media and telecommunications industries. Episode Overview.

How Real-Time Customer Feedback Drives Customer Obsession at Fleetio

AskNicely

They rally their entire organization around customer feedback. Fleet Management Software Meets Real-Time Customer Feedback. To say the fleet management industry is complex is a massive understatement. Empowering an Entire Organization with Customer Feedback.

NPS: Achieving Brand Loyalty by Closing the Feedback Loop

Kayako

Paul Campillo will show you the value of choosing NPS as your next customer feedback questionairre. And I’m still amazed at how too many people and brands neglect this fundamental driver of every great business: feedback. You’re swimming in an ocean of feedback.

6 Experts Share How They Use Customer Feedback to Build a Better Product

Gainsight

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. How do you work with your customer-facing teams to gather feedback? Product Manager | Blend.

8 Practical Customer Feedback Workflow Automation Ideas

Retently

Whether your team uses Retently or you’re just curious to learn more about customer feedback workflow automation, take a look at these practical ideas: 1. Automate the feedback loop. Or, you could send automated conversation starters to customers who leave no text feedback.

How to Take Survey Feedback and Build an Actionable Plan

GetFeedback

Collecting survey feedback from your customers is easier now than it has ever been before. But while collecting survey feedback is simple, the real value is in actioning that feedback. Receiving actionable survey feedback. Key elements of a survey feedback action plan.

Survey 195

How top YC companies use insights from data analysis to drive their product roadmap

Thematic

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? When I had the opportunity, I would talk to them and ask for feedback.

How top YC companies use customer insights to drive product roadmap

Thematic

How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time?

The true cost of not understanding customer feedback

Thematic

Frustrated and angry, I posted my feedback on Twitter for the app for everyone to see in the hopes that the company hears my feedback! . No response came back, and most likely no action taken… Why companies don’t invest into feedback analysis.

Product Feedback: Ultimate Guide – How to Gather, Analyze & Share

Thematic

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making.

How To Build Your Own Feedback Analysis Solution

Thematic

At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. . What should the roadmap look like for developing an automated DIY customer feedback solution? Why you might want to have a feedback analysis solution.

Leading Customer Experience in a Service Business, With Renee Cacchillo [CB014]

Customer Bliss

Named a 2015 Customer Champion by 1to1 Media, Renee Cacchillo is the Senior Vice President, Customer, Brand and Technology for Safelite ® Group, a leader in vehicle glass and claims management services. It’s all about telling stories and getting customer feedback.

Capitalize on Annual Planning to Manage Customers as Assets

Customer Bliss

Companies need an ongoing roadmap to define where they want to make progress in customer profitability, customer loyalty, and customer experience delivery. Do You Capitalize on Annual Planning to Manage Customers as Assets?

Thinking Like a Researcher: First Steps for Product Managers

Centercode

Being a product manager means getting asked a lot of questions. Being a great product manager? The desire to know more about your product, your business, and your customers is a unifying trait within the product management field.

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How to Close the Loop With Customer Feedback

Gainsight

There’s nothing worse than submitting feedback about a product you love and hearing nothing back. They’re providing you with high-quality feedback and you aren’t responding to them, you aren’t closing the loop.

Fuel Your Product Management Goals with These 3 Testing Tactics

Centercode

Between analytics, surveys, support tickets, and customer testing, there are plenty of opportunities for your product management team to collect information about your customers’ experiences. How Profile Data Helps Your Product Management Goals.

Customer Feedback – A Handy Guide to Understanding Your Audience

Retently

In order to genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. The way someone approaches feedback can make or break their business. How Important Is Customer Feedback?

Assessing Your Net Promoter System: How VimpelCom Set a Roadmap for Improvement

Bain

Yet until a few years ago, it was missing feedback from an important group of customers: its employees. The company invested in technology that collected customer feedback more effectively. They also used it to gather feedback from employees, who were charged with accessing the company’s services just like everyone else. To track their progress, VimpelCom managers took the Net Promoter System assessment once again last year, two years after the initial launch. “It

Closing the Customer Feedback Loop: Turn Insights into Action

Retently

The quote pretty much sums up the whole purpose of adopting Net Promoter Score ® – using the captured insights to close the feedback loop. Customer feedback loop depicts the process of continuous enhancement based on the customers’ insights about the business they interact with.

VoC Leaders: How MD Financial Management benefits from looking critically at CX data

ForeSee

Mike Starr is Digital Product Manager at MD Financial Management, who is responsible for gathering feedback and managing a product roadmap for his organization. Case Stories Financial Services MD Financial Management VOC Leaders

5 Secrets to Succeeding at Client Success Manager Jobs

SmartKarrot

Client Success Management (CSM) was already having its moment under the sun, and along came the pandemic and thrust it well and firmly into the limelight. But what makes a good CS manager?? . How to Ace a Client Success Manager Role? .

Capitalize on Annual Planning to Manage Customers as Assets

Customer Bliss

Companies need an ongoing roadmap to define where they want to make progress in customer profitability, customer loyalty, and customer experience delivery. Do You Capitalize on Annual Planning to Manage Customers as Assets?

12 Top Reputation Management Software for 2020

Grade.us

Buying reputation management software for your business is like purchasing a moat for your castle and party confetti at the same time. How do reputation management software solutions help? Let’s take a look at the top 10 best reputation management solutions in 2020.

5 Steps to CX Management in the Public Transportation Industry with Anand Sampat

Customer Bliss

In today’s conversation with Anand Sampat , the head of customer experience for c2c , a public London commuter train that services 40,000 daily commuters, we discuss how he manages the customer experience for a service that so many people rely on.

Seven Important Questions Every Product Manager Should Ask

Gainsight

As a Product Manager, you want to have an impact and make data-driven decisions as you plan your roadmap and determine priorities. To help, we asked some of our Product Managers at Gainsight to answer seven common questions and share examples from their experiences.

A Day in the Life of a SaaS Customer Success Manager

SmartKarrot

Like all the other roles, a customer success manager too has its own daunting and dotting times. A customer success manager’s duties are sundry in nature. This blog is going to help navigate you through a day in the life of a SaaS customer success manager.

10 Contact Center Management Mistakes & Best Practice Tips to Fix Them!

Comm100

Contact center management is a difficult job. Many management mistakes come about from an effort to do the right thing and with the right intentions , but they either were not carried through correctly, or they were incorrectly implemented right from the beginning. Feedback.

3 Ways Customer Feedback Helps CSMs Do Their Job

Amity

I recently published a book on the role that customer feedback should play when it comes to managing a SaaS product. The concepts in the book are especially relevant for Customer Success Managers. Tell your Management, or anyone in a position of power, and get it sorted.

How Companies Can Facilitate Feedback Loops and Differentiate on Support

Solvvy

Thankfully for CX Manager Caroline Nolan, Brooklinen is taking measurable steps to improve customer relationships and is enabling its team to interact with customers in more impactful ways. In this fireside chat, hear insights from Caroline and Solvvy’s Maria Jiang on how to ensure Customer Support has a voice in determining the product roadmap, how to better position your products and services to align with customer expectations, and more.

What’s the Difference Between Product Managers and Product Owners?

Gainsight

Product Managers and Product Owners are, in fact, different. To keep up with the ever-changing SaaS industry, new roles and titles have emerged to improve the way we manage our products. What are the responsibilities of a Product Manager?

What is the role of a Customer Success Manager ?

CustomerSuccessBox

The searches for the keyword ‘ Role of a Customer Success Manager ’ have been increasing since the last few years. As companies around the world are getting aware of the importance of Customer Success, the demand for seasoned Customer Success Managers (CSMs) is also increasing exponentially.