Kustomer

JANUARY 8, 2024

Zendesk ’s Most Popular Features Ticketing System Multi-Channel Support Self-Service Knowledge Base Chat, Messaging and Phone Support Analytics and Dashboards Automation, Workflows and Macros Customization and Integrations CRM 1. You can add as many articles, guides, manuals, and FAQs as needed.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. In this article you’ll learn about core strategies, compliance must-knows, and groundbreaking innovations and insights to transform your SMS campaigns into powerful tools of engagement and growth.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Reviewing your existing CX strategy is a good place to start.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Lumoa

JULY 17, 2023

If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? If you’re reading this blog post, you are probably one of them.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Optimove

MARCH 20, 2024

Much like versatile players in sports or multi-instrumental musicians, position-less marketers possess a diverse skill set that enables them to excel across various marketing functions and channels. Read the full article here.

Connections 52

Connections Marketing Multi-Channel Sports 52

Lithium

DECEMBER 28, 2020

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. But the truth is, Khoros Engage truly is “a family reunion.” Brands win by leading in digital customer engagement. Paid and organic social media are better together.

Engagement 52

Engagement Social Media ROI Multi-Channel 52

CSM Magazine

APRIL 16, 2024

In this article, we provide some insights into how online casinos can deliver outstanding customer support. It is one of the most important things that keeps players connected and engaged with the platform. The path to extraordinary customer support in online casinos is multi-faceted.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

Bold360

APRIL 12, 2021

Bhairavi Mehta, Customer Relationship Manager at Bold360 shares the top seven customer engagement trends she’s seen across Bold360 customers over the last year — with real-world examples you can probably relate to. . How is customer engagement changing in the new normal? T heir digital engagement has increased fivefold.

Self Service 52

Self Service Customer Engagement Trends Engagement 52

ShepHyken

OCTOBER 9, 2020

This week we feature an article from Corina Mihalache, Business Development Executive at Tokinomo. Instead, there are new technologies out there that can promote products in an interactive way and create a sort of engagement with the consumers that would make them feel intrigued, happy and safe. What does that mean exactly?

Retail 140

Retail Customer Experience Multi-Channel Omni-Channel 140

GetFeedback

APRIL 17, 2019

In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

BirdEye

FEBRUARY 21, 2023

Twitter Twitter is fast-paced and offers a lot of opportunities for real-time engagement. Instagram Stories and Instagram Live provide businesses with additional opportunities to increase engagement and connect with potential customers. Facebook also provides the capability to target posts and ads to specific audiences.

Social Media 98

Social Media Management Multi-Channel Analytics 98

CSM Magazine

APRIL 17, 2024

Multi-Channel Integration Today’s customers are on multiple platforms, and so should your chatbot be. Whether it’s social media, your company’s website, or a messaging app , a bot performing seamlessly across various channels offers convenience and boosts engagement.

Chatbots 52

Chatbots Multi-Channel Social Media Customer Confidence 52

Totango

SEPTEMBER 22, 2023

CS has the multi-pronged connection with customers to understand and nurture their path to business outcomes—over time. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling.

Multi-Channel 114

Multi-Channel Customer Success Omni-Channel Software 114

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CSM Magazine

JUNE 17, 2020

The New Platform Raises the Bar for Live Digital Customer Engagement. Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. The new release raises the bar on live engagement technology.

Omni-Channel 52

Omni-Channel Engagement Automotive Multi-Channel 52

Playvox

FEBRUARY 27, 2023

Oftentimes, agent satisfaction and engagement take a hit when cost-cutting happens, so it’s critical for customer service leaders to ensure they are balancing their efforts for the best outcomes all around. The end result is a true omni-channel and case-centric solution that puts customers first while also keeping agents front and center.

Omni-Channel 75

Omni-Channel Contact Center Management Multi-Channel 75

Magellan Solutions

SEPTEMBER 9, 2021

This is why you can take advantage of knowing more about our offered non voice technical support in different channels. Best for answering questions that can be found on your knowledge base as you will be able to send them articles with steps to follow or if your clients need to reach you for something urgent. Phone support.

Innovation 52

Innovation Multi-Channel Knowledge Base Social Media 52

Team Support

APRIL 11, 2024

This powerful tool facilitates seamless integration with third-party tools, supports proactive engagement, and provides multi-channel support that gives customers several options to reach agents. With TeamSupport’s chat function, agents can communicate with customers across the world at any time.

Self Service 40

Self Service Multi-Channel Knowledge Base Strategy 40

Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. What are some examples of multi-product companies?

Company 52

Company Multi-Channel Roadmap Analytics 52

Magellan Solutions

AUGUST 18, 2023

The following can make all the difference in achieving sales targets: Simplifying sales processes Improving customer engagements Making data-driven decisions Artificial intelligence (AI) tools are crucial to modernizing sales processes and strategies. It connects with their needs and encourages engagement. #2)

Sales 98

Sales Tools Marketing Multi-Channel 98

Zeisler Consulting

FEBRUARY 1, 2021

I have covered my experience using Twitter to solve a support problem in a previous article. For many CX (and definitely Customer support ) professionals, the channel is ‘the thing’. We often talk about switching channels, being multi-channel, being omni -channel. It sometimes seems like an obsession.

Omni-Channel 93

Omni-Channel Multi-Channel Travel Communication 93

Gainsight

AUGUST 24, 2020

As needed, CSMs could also augment the tech-touch approach with high-touch engagement, further driving product adoption, and faster Time-to-Value (TTV) by providing human interaction and support at critical points along the onboarding journey. . Define a multi-channel tech-touch program (in-product + other channels) and map to a timeline .

Multi-Channel 105

Multi-Channel Effort Score Guidelines Metrics 105

CSM Magazine

APRIL 25, 2024

However, creating and maintaining an engaging online persona that consistently drives traffic and conversions can be challenging. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

Lithium

SEPTEMBER 12, 2019

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. But the truth is, Khoros Engage truly is “a family reunion.” Brands win by leading in digital customer engagement. Paid and organic social media are better together.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

Lithium

SEPTEMBER 12, 2019

“It’s no secret that Khoros Engage is not just a conference,” said Spike Jones, Senior Vice President of Strategic Services at Khoros in his opening remarks. But the truth is, Khoros Engage truly is “a family reunion.” Brands win by leading in digital customer engagement. Paid and organic social media are better together.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. Often, the channel used by the customers also depends on their problem.

Self Service 65

Self Service Customer Experience Multi-Channel Call Center 65

Playvox

FEBRUARY 13, 2023

With sky-high customer expectations and the increasing use of digital channels, keeping service quality high is no easy task. It requires a multi-level approach to ensure success today and in the years ahead. Agent engagement should be a top priority for your CX center.

Contact Center 78

Contact Center How To Multi-Channel eBook 78

Michelli Experience

MAY 1, 2018

Social Media Influencer Marketing is becoming one of the most effective ways to attract customers and opens up a new channel for brands to connect with consumers directly, amplify their message and increase buzz and brand awareness. Does the influencer have an engaged niche audience you haven’t been able to otherwise attract to your brand?”.

Social Media 185

Social Media Customer Experience Advertising Multi-Channel 185

SurveySensum

FEBRUARY 1, 2024

This article shares five easy ways to do just that. Provide Convenient Channels to Share Feedback Off ering accessible channels for feedback encourages more involvement from customers. Creating a multi-channel feedback system promotes wider customer engagement and richer insights.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

Lumoa

AUGUST 23, 2021

Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world. Embrace the rise of messaging apps One way might be to incorporate texting into your communication channels.

Customer Experience 236

Customer Experience Social Media Video Customers 236

SurveySparrow

AUGUST 27, 2023

SurveySparrow : Where Surveys Become Engaging Conversations SurveySparrow is all about turning mundane data collection into memorable conversations. Need to collect responses through different channels? It weaves an interactive storyline where respondents are not mere participants but engaged characters. No problem.

Comparison 52

Comparison Multi-Channel Analytics Survey 52

Lithium

MAY 3, 2022

Mobile Handoff: IG Multi-videos, Stories, and Reels Users will now be able to create and schedule posts with multi-videos, stories, and Reels with Instagram via the mobile handoff workflow. This means the ads admin, visibility and analytics features available for other channels are now available for Twitter. Communities.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

CSM Magazine

OCTOBER 10, 2023

The research revealed that 88% of customers agreed with this statement and that 43% of them still prefer non-digital channels. Optimise Multi-Skill Scheduling Matching the right skills with the right incoming contacts is a reliable method of reducing AHT.

Average Handle Time 59

Average Handle Time Multi-Channel Contact Center Metrics 59

CSM Magazine

FEBRUARY 22, 2022

You can create an interactive help centre knowledge base by uploading articles and tutorials for self-service. With Zendesk, you can also provide a safe and engaging customer support experience on your website by using live chat. Zendesk is one of the best customer experience tools for IT companies. Conclusion.

Tools 52

Tools Company Customer Experience Self Service 52

SurveySparrow

MARCH 24, 2024

In this article, we will explore the significance of the discovery phase in the development of customer feedback tools and how it contributes to the success of brands in understanding and meeting customer expectations. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms.

Tools 52

Tools Feedback Multi-Channel Analysis 52

Help Scout

MAY 18, 2021

Not only can live chat offer the same immediacy, it’s also less resource-intensive — and it’s the preferred support channel for many. Further, chat tends to have the highest levels of customer satisfaction of any support channel at 73% – versus 61% for email and 44% for phone. SnapEngage Best live chat tool for multi-channel chat.

Tools 113

Tools Self Service Multi-Channel Chatbots 113