ShepHyken

AUGUST 28, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I have added my comment about each article and would like to hear what you think too. So, are you ready for it?

Customer Service 62

Customer Service Customer Journeys Customer Satisfaction Social Media 62

ShepHyken

JUNE 14, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Actual vs. Intended Customer Experience: The Major Disconnect by Tara Sporrer. Here are my top five picks from last week.

Customer Service 95

Customer Service Retail Loyalty Study 95

ShepHyken

NOVEMBER 22, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 6 Ways To Create Customer Experience Consistency Throughout Your Organization by John R. When he talks, I listen.

Customer Service 85

Customer Service Retail Competitive Advantage Tips 85

ShepHyken

APRIL 25, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

DECEMBER 20, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support.

Customer Service 70

Customer Service Hospitality Contact Center Loyalty 70

ShepHyken

NOVEMBER 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Just after Halloween, this is the perfect article. My Comment: I really liked this article.

Customer Service 105

Customer Service Self Service Tips Guidelines 105

ShepHyken

MAY 6, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Reasons Customer Service Ratings Matter More Thank You Think by Team Support. Follow on Twitter: @Hyken.

Customer Service 115

Customer Service Loyalty Customer Centricity Customer Service Training 115

ShepHyken

OCTOBER 26, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi.

Customer Service 89

Customer Service Contact Center Customer Centricity B2B 89

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Magazine, Forbes, U.S. Chase Clemons, Head of Customer Support at 37 Signals.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

JULY 18, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Pokémon Go Shows What Augmented Reality Can Do For Customer Experience by Mark Hillary. Then read this article. b y Jeanette McMurtry.

Social Media 48

Social Media Customer Service Customer Service Training Culture 48

ShepHyken

AUGUST 8, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. Follow on Twitter: @Hyken.

Customer Service 23

Customer Service Culture Customer Retention Video 23

ShepHyken

SEPTEMBER 12, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do.

Customer Service 14

Customer Service Social Media Loyalty Customer Service Training 14

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

ShepHyken

APRIL 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: There is much I enjoyed with his article, but let’s start with the first paragraph. Here’s what they said.

Customer Service 12

Customer Service Employee Experience Social Media Loyalty 12

ShepHyken

JULY 25, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Many companies are finding it difficult to create a great customer experience due to getting and keeping good employees.

Customer Service 14

Customer Service Chief Customer Officer Automotive Retail 14

ShepHyken

MARCH 5, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How can business leaders shape the future of their organizations using a customer-centric approach? Who doesn’t?

Customer Service 13

Customer Service Retail Metrics Loyalty Programs 13

ShepHyken

JULY 3, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before.

Customer Service 12

Customer Service Competitive Advantage Exercises Customer Service Training 12

ShepHyken

MAY 8, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares some ideas on what companies do to ensure a better experience and save/repair damaged relationships.

Customer Service 13

Customer Service Loyalty Programs Loyalty Tips 13

ShepHyken

AUGUST 30, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Companies That Are Moving The Needle in Customer Experience by Comparably. Here are my top five picks from last week.

Customer Service 16

Customer Service Retail B2B Customer Service Training 16

ShepHyken

NOVEMBER 7, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If You Don’t Love Your Customers, Someone Else Will by Melissa Henley. That’s what this article is all about.

Customer Service 15

Customer Service Financial Loyalty Tips 15

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. My Comment: The article starts with a great story.

Customer Service 13

Customer Service Self Service Retail Airlines 13

ShepHyken

NOVEMBER 19, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That’s the first of the five ways shared in this article. Now they do, and customers are becoming more accepting of AI.

Customer Service 60

Customer Service Chatbots Trends Customer Satisfaction 60

CSM Magazine

JANUARY 19, 2023

Offer Online & Offline Training Opportunities Online training gives access to materials that can help coach team members remotely in quick succession. Final Thoughts Recruiting quality candidates is a time-consuming task and can often lead to hiring members that aren’t qualified.

Communication 52

Communication Software Training Course 52

ShepHyken

AUGUST 20, 2018

Subscription : Subscription services have expanded from magazines and newspapers to include all kinds of products and services. Amazon, the leader in convenience, offers a subscription service for a myriad of consumable products. Annual maintenance contracts are a form of a subscription model.

Self Service 81

Self Service Industry Banking Video 81

CSM Magazine

OCTOBER 25, 2023

Online stores give consumers an almost limitless choice of shops to purchase from, along with the convenience of home deliveries and often competitive pricing. As a result, physical retailers must offer something truly special to entice and retain customers. This – in turn – is key to keeping ahead of the competition.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JANUARY 24, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine.

Customer Service 67

Customer Service Customer Centricity Policies Retail 67

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

OCTOBER 24, 2018

Any business that wants to grow and succeed should always be working towards perfecting their customer experience and focusing on creating effective customer service training programs that provide the right incentives and motivation to their customer service team. Customer Service Training.

Customer Service Training 73

Customer Service Training Training Customer Service Infographics 73

ShepHyken

NOVEMBER 21, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience.

Customer Service 13

Customer Service Net Promoter Score Government NPS 13

ShepHyken

APRIL 4, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Is DEAD: Now What? Then I read the article and realized my job/career is safe. by Mitche Graf.

Customer Service 73

Customer Service Trends Tips Customer Service Training 73