Customer Satisfaction Score (CSAT) Industry Benchmarks
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NOVEMBER 25, 2019
The ACSI is the only national economic indicator that measures customer satisfaction across the U.S. Apparel: 79%. Internet Social Media: 72%. If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries.
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