Oracle

FEBRUARY 21, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Predictive Analytics: Using IoT and Service Data to Predict Your Next Move.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Martin Hill-Wilson

JANUARY 29, 2016

The first is Interaction Analytics which provides credible evidence of what goes on day in day out. I’ve been a long term evangelist for the interaction analytics cause. It’s still going to take some time but voice and text analytics in a world preaching big data and proactive engagement has to eventually stick. Self Service.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . There are different paths towards product innovation. For us, the pillars are always very clear.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Natalie Petouhof

MAY 11, 2016

There is a focus on digital innovation as well as a digital ecosystem of partners and start-ups in the mix. There key digital capabilities include: innovation, digital customer experience, digital manufacturing and insights and data. They don’t obsess over the process of innovation; they care only about the outcomes.

Conference 40

Conference Roadmap Innovation Culture 40

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

NetBase

OCTOBER 29, 2018

The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour. We started Day 2 reveling in amazing moments of the conference so far…. The NetBase Roadmap – Skating to Where the Puck Is.

Brands 60

Brands Social Media Analytics Conference 60

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. — Irit Eizips, CEO, CSM PRACTICE.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

Lithium

JUNE 7, 2022

Check out our TikTok Analytics Tipsheet. During the conference, award submissions will be on display for attendees to read. TikTok Analytics Tipsheet Hear from our Strategic Services team about how to measure success on this unique channel. Khoros Roadmap Webinar Watch On Demand. Read the full release article.

Self Service 10

Self Service Social Media Roadmap Gamification 10

NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. The first half of Day One was all about mastering the craft of social analytics using NetBase’s various tools. After registering….

Analytics 58

Analytics Social Media Roadmap Hotels 58

NetBase

OCTOBER 7, 2019

On October 22 and 23 , we’ll be in Los Angeles sharing insight to help brands transform and confidently enter the new era of social analytics. The networking potential on its own is amazing, and the social analytics learning is top-notch. And the NetBase LIVE lineup is one you really can’t miss. LIVE Lineup Insight . in two weeks?

Analytics 8

Analytics ROI Brands Social Media 8

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

NOVEMBER 15, 2023

According to a recent survey by TSIA , 93% of education teams are investing or planning to invest in LMS tools and technology and 72% are investing or planning to invest in data analytics tools and technology. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today. And be vulnerable.”

Self Service 52

Self Service Customer Success Roadmap B2C 52

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. He also shares insights into our roadmap for 2020. Do you have anything on the roadmap to accommodate that B2B2C experience?

Roadmap 72

Roadmap Conference Engagement Feedback 72

West Monroe

DECEMBER 12, 2021

This year’s conference had three days’ worth of working sessions and passionate conversations relating to this fundamental focus for West Monroe and our clients: scaled growth and smart digital engagement. “Figure out how to do more with less” could have been the unofficial slogan of the conference.

Conference 40

Conference Technology Fashion Software 40

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. However, one-on-one consulting has some downsides.

Training 52

Training Course Consulting Software 52

BirdEye

OCTOBER 17, 2023

Unified posting calendars, comment tracking, performance reporting, and audience growth analytics. Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. Lauren: Yeah, well, thank you and Anil, and we know that Birdeye is continually innovating with our customers in mind.

Brands 58

Brands Social Media Multi-Channel Tools 58

Circular Edge

AUGUST 29, 2019

This year’s JD Edwards INFOCUS conference set a record for the highest number of customer attendees, while featuring more inspiring case studies , innovative products & solutions and fun , interactive networking than ever. Let Your Light Shine. CE Customer Stories & Educational Highlights.

Resources 40

Resources Conference Case Study Innovation 40

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. Gainsight customers who are interested in learning more about our generative AI features and roadmap can register to be a part of our beta program here. We’re talking about our Product team.

Self Service 52

Self Service Chief Customer Officer Customer Journeys Customer Success 52

BirdEye

MARCH 17, 2023

Developing reports and performance analytics for management review. Slow to adapt to emerging trends and innovative technology impacting the industry. These skills involve assessing current strategies and finding innovative ways to improve them. Finding unique methods for reducing costs and maximizing revenue.

Consulting 98

Consulting Social Media Financial Strategy 98

Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. Alteryx provides the leading analytics automation platform. Alteryx Alteryx is truly a powerhouse in digital.

Customer Success 52

Customer Success Software Customer Journeys Analytics 52