Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Retently

MARCH 14, 2023

In today’s fast-paced business environment, customer feedback has become an invaluable resource for brands striving to stay ahead of the curve. So, aren’t brands missing out on essential feedback data? Understanding these differences and how they complement each other can help brands achieve a broader CX perspective.

NPS 146

NPS Comparison Survey Net Promoter Score 146

SurveySparrow

MAY 24, 2023

In this detailed comparison, we’ll discuss their functionalities, ease of use, pricing structures, and customer support. Despite increasing competition, SurveyMonkey maintains its good reputation, thanks to its longstanding partnerships with major brands.

Comparison 52

Comparison Survey Net Promoter Score Software 52

SurveySparrow

JANUARY 18, 2023

Here, we’ve come up with a detailed comparison of the two survey giants to find a winner! Typeform vs. Google Forms: 9 Points Of Comparison Typeform is a popular online survey tool that lets businesses build engaging and beautiful surveys. These 9 points of comparison will help us find an answer. Try it for free here!

Comparison 52

Comparison Survey Analytics Tools 52

SurveySparrow

AUGUST 11, 2022

Hopefully, our Medallia vs Qualtrics comparison will help you find the answer! Their current market cap is $9B. Visual analytics. Predictive behavior analytics. Predictive behavior analytics. Text analytics. Is Medallia better than Qualtrics? Or vice versa? Real-time reporting. Audience panel services.

Comparison 52

Comparison Omni-Channel Self Service Analysis 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. WHAT IS SOCIAL MEDIA ANALYTICS? But which tools are “right?”

Social Media 99

Social Media Analytics Tools Marketing 99

SurveySparrow

APRIL 6, 2023

SurveyMonkey: An Overview SurveySparrow: An Overview SurveySparrow vs SurveyMonkey: A 9-Point Comparison FAQs SurveyMonkey: Overview Momentive’s SurveyMonkey is one of the most popular survey tools in the market, and has more than 60 million users across the world.

Comparison 52

Comparison Survey Tools Report 52

SurveySparrow

OCTOBER 19, 2020

Which is why we’ve made a detailed comparison of SurveyMonkey vs Qualtrics. . SurveyMonkey: One of the oldest online survey tools in the market, SurveyMonkey is considered a solid one. Today, it is a market leader and has more than 60 million users worldwide. . helps you understand you customers and employees better.

Comparison 59

Comparison Omni-Channel Survey Software 59

SurveySparrow

OCTOBER 5, 2020

So, in this article, we’ll do a Typeform vs SurveyMonkey comparison to let you choose what’s best for you. . Without further ado, let’s get into our SurveyMonkey vs Typeform detailed comparison and how one online survey tool stands out form the other. . Typeform vs SurveyMonkey. Add chatbots for websites.

Comparison 59

Comparison NPS Survey Net Promoter Score 59

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. WHAT IS SOCIAL MEDIA ANALYTICS? But which tools are “right?”

Social Media 85

Social Media Analytics Tools Marketing 85

SurveySparrow

NOVEMBER 1, 2020

So we decided to do a SurveyMonkey vs SurveyGizmo comparison for you to decide which online survey software to look out for this year. . Without further ado, lets dive deep into the SurveyMonkey vs SurveyGizmo(currently Alchemer) comparison. . SurveyMonkey: It is one of the oldest survey tools in the market.

Comparison 59

Comparison Survey Net Promoter Score Analysis 59

BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Let’s dive in.

Retail 111

Retail Brands Consumers Case Study 111

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. I know I know market research can be tedious and it can take a lot of time and effort from you and your team.

Tools 52

Tools Software Marketing Analytics 52

SurveySparrow

APRIL 19, 2024

SurveySparrow : For Simplified Data and Advanced Analytics With SurveySparrow, collecting and organizing data is as easy as pie! Once that’s down, analyze it with the advanced analytics tool! Once that’s down, analyze it with the advanced analytics tool! Now, it’s time to look at the tools.

Tools 52

Tools Analytics Data e-support 52

Optimove

APRIL 26, 2021

Multichannel Marketing Orchestration Optimove and Exponea Comparison. Optimove is the leading CRM Marketing Hub, empowering brands to create and manage large-scale, CRM journeys, mapped by AI. Contact us today to learn how you can use Optimove to orchestrate your marketing campaigns and customer journeys.

Comparison 40

Comparison Customer Journeys CRM Sports 40

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

Strativity

MARCH 7, 2023

This article was written by Josh Verseput, SVP, Analytics. Brands need a strategy that incorporates generative AI. The sudden availability of this technology has brought with it challenges and opportunities for brands of every size, and this impact cannot be ignored. Why does ChatGPT matter to brands?

Brands 98

Brands Analytics Consumers Technology 98

NetBase

MAY 13, 2020

As business becomes more personalized, a trend that has only grown larger due to Coronavirus, B2B marketing is pivoting to adopt B2C tactics. Just as cell phones have doubled and adapted as business and personal tools, so have brands during the pandemic edition of working from home. Brands are people too, after all. Here’s why.

B2C 98

B2C B2B Brands Trends 98

SurveySparrow

OCTOBER 13, 2020

Before we get into our Typeform vs Google Forms vs SurveyMonkey comparison, let’s take a look at some of the benefits of online surveys. We hope that towards the end of this Typeform vs Google Forms vs SurveyMonkey comparison, you’d be able to find which survey tools yields you real-time results.

Comparison 52

Comparison Survey Touchpoint NPS 52

InMoment XI

MARCH 11, 2024

Here is a quick breakdown of how the feedback loop works: Customer Interaction: The feedback loop starts with a customer interacting with a product, service, or brand. Surveys can gather feedback on various aspects of the customer experience, such as product satisfaction, service quality, and overall brand perception.

Feedback 260

Feedback Net Promoter Score Customer Experience Social Media 260

SurveySparrow

DECEMBER 4, 2020

There are many tools these days which have come into the market. Thanks to its advanced reporting feature and analytics feature, you will be able to take business decisions that will affect your company positively. Here’s a detailed comparison of Medallia vs SurveyMonkey features. Medallia vs SurveyMonkey: Features.

Comparison 52

Comparison Survey Net Promoter Score Tools 52

NetBase

OCTOBER 10, 2019

Marketing on YouTube seems simple enough, but it requires nuanced audience understanding. And there are five YouTube marketing musts that are key to any brand’s efforts – items that are informed by social media analytics! And how it relates to brand marketing, because it does! YouTube Analytics Overview.

Social Media 53

Social Media Analytics Marketing Video 53

NetBase

DECEMBER 17, 2019

‘Tis the season for ads that pull at our heartstrings and brands are going all out to win top billing as most talked about. And online offers a study in contrasts, with one £100 mom and pop shop ad winning significant online love and rating a comparison against a major brand’s Christmas ad that came with a £7m price tag!

Comparison 52

Comparison Advertising Brands Tips 52

CloudCherry

AUGUST 21, 2018

The four most important actions to track within the customer lifecycle, in terms of setting up proactive support are: When do they come in contact with your brand? You can use this data for individualized onboarding flows, to create better documentation, to improve parts of your app, or for email marketing campaigns.

Customer Journeys 150

Customer Journeys Analytics Analysis Self Service 150

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023.

Sales 98

Sales Marketing Social Media Video 98

ReviewTrackers

AUGUST 5, 2020

What is Customer Experience Marketing? Customer experience marketing is the strategy of focusing marketing efforts on the customer and improving how the customer experiences your product or services. . Is Customer Experience Really Marketing? That’s why marketers need to step up to the plate. Yes, it is.

Customer Journeys 122

Customer Journeys Customer Experience Marketing Social Media 122

NetBase

JUNE 24, 2019

Because no brand exists in a vacuum, it’s important for all brands to assess their success within the context of competitors. Here are a few examples of how that looks, and why such analytics matter. Seeing Where Your Brand Stands – Literally. Creating a Crosstab Analysis is how you do that.

Comparison 49

Comparison Airlines Analysis Advertising 49

NetBase

MAY 20, 2019

With more than 500 million active daily users , Instagram is the hottest platform for brands to be on right now. We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Let’s get started! The Changing Face of Instagram.

Analytics 58

Analytics Banking Airlines Comparison 58

NetBase

FEBRUARY 6, 2020

Social analytics offers exactly what the doctor (or digital strategist) ordered when it comes to defining, differentiating and delivering brand marketing results. Layering pre-existing and custom Themes to understand how client conversation was correlated to different steps of the marketing funnel. At NetBase LIVE L.A.

Analytics 52

Analytics Comparison Analysis Measurement 52

BirdEye

SEPTEMBER 21, 2023

The product rankings are based on genuine customer feedback and other factors like media mentions and competitive comparisons. Create alerts and reports concerning a brand’s current online reputation. Also, it has great analytics and listing services for citations and directories. star rating.

Report 111

Report Management Comparison Feedback 111

NetBase

JULY 25, 2019

Wondering if your marketing efforts are up to snuff when compared to other brands in your industry? Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. Social Media Marketing Metrics. monitor brand heath.

Social Media 65

Social Media Report Survey Marketing 65

NetBase

JULY 27, 2020

But since COVID-19 hit, brands are considering fewer choices for consumers. Brands offering everything from toilet paper to cars are scaling back to ease pressure on factories and stores, instead devoting time and money toward extra, seemingly unnecessary items. And all of this comes together as we look at the CPG Market.

Consumers 59

Consumers Brands Comparison Social Media 59

NetBase

MAY 27, 2020

The rise in popularity of Direct to Consumer (D2C) sales is accelerating and brands seek to recover from COVID-19. A timeline comparison graph is a handy tool to help businesses see how conversation around a topic has expanded. And customers who found the ease and comfort of buying directly from brands will likely continue to do so.

Brands 97

Brands Strategy Consumers Trends 97

Retently

MARCH 26, 2024

Expect straightforward comparisons and key insights to help you make an informed choice. Some may require advanced analytics capabilities to dive deeper into open-ended responses, while others prioritize survey customization options or the availability of industry-specific survey templates.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

NetBase

DECEMBER 16, 2019

Wasting budget on a social site that your target segment doesn’t frequent is tragic, and easily avoided by using social analytics to determine channel targeting! Understanding the sources your social analytics tool is retrieving data from is step one. Social Analytics Sources that Inform Channel Targeting.

Analytics 52

Analytics Advertising Social Media Metrics 52

NetBase

APRIL 23, 2020

Brands must be vigilant around being honest and spreading facts, not fear as they pivot to adopt a more understanding, relatable tone with their consumers. Generating positive brand mentions with credible sharing is key. Brand Mentions Must Happen. With lots of misinformation out there, it can be very easy to spread “fake news.”

Brands 67

Brands Advertising Social Media Consumers 67