InMoment XI

SEPTEMBER 12, 2023

Competitive analysis offers you this lens. This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. Preparing for a Comprehensive Competitive Analysis Before diving in, define clear objectives for your analysis.

Analysis 260

Analysis Marketing Competitive Advantage Analytics 260

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Analysis 208

Analysis Survey Feedback How To 208

InMoment XI

JANUARY 19, 2024

Successful businesses utilize prescriptive analytics to aid in data-driven decisions that will improve their bottom line. Your business can use analytics to drive success and improve customer experiences. What is Prescriptive Analytics? What is the Primary Goal of Prescriptive Analytics?

Analytics 260

Analytics Course Retail Resources 260

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. The term “Voice” is used in a metaphorical sense, as customers may not express their thoughts and feelings verbally or through traditional feedback channels. But listening isn’t always that easy.

Analysis 423

Analysis Data How To Customer Centricity 423

InMoment XI

NOVEMBER 28, 2023

Recognizing this, top brands and businesses are integrating review management into their marketing strategies. Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers.

Management 346

Management Marketing Social Media Guidelines 346

Lumoa

FEBRUARY 7, 2023

The retail and commercial bank based in the UK is processing customer feedback from a variety of channels. Helsinki, 31 January 2023 The UK-based retail and commercial bank Shawbrook has selected Lumoa to help them manage and analyze feedback from their customers. It’s too much. Lumoa makes this easy.

Banking 208

Banking Feedback Management Culture 208

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Analytics 208

Analytics How To Analysis Feedback 208

Lumoa

OCTOBER 15, 2023

How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. A common trend emerges wherein, once the results are collected, they often recede into the background until the next feedback cycle rolls around.

Feedback 208

Feedback Hospitality Analytics Touchpoint 208

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! Here's where feedback analytics helps you use qualitative data - all the text feedback - from your users.

Analytics 71

Analytics Software Feedback Management 71

Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. This type of feedback provides a more nuanced understanding of customer experiences and needs. Qualitative feedback is important in understanding customer needs. Why is Qualitative Feedback crucial for businesses?

Analysis 62

Analysis Examples Feedback Social Media 62

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. Further, Barclay estimates that optimizing for the feedback economy could yield a $3.2 All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

InMoment XI

JANUARY 10, 2023

Do you need a customer experience manager dedicated to managing this effort? That’s when it’s time to consider hiring or appointing a CX manager. What Is a Customer Experience Manager (CX Manager) ? How can that data be used to trigger a request for feedback? In what customer experience management platform?

Customer Experience 324

Customer Experience Management Customer Journeys Effort Score 324

InMoment XI

OCTOBER 31, 2023

In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction, and improving the customer experience. Understanding the ins and outs of call center management is crucial for both seasoned professionals and newcomers to the field. Let’s dive in!

Call Center 260

Call Center Strategy Management First Call Resolution 260

InMoment XI

APRIL 23, 2024

The qualitative feedback contains the why and the how. Drive Smarter Actions with: Automation of Repetitive Tasks Smartest Actions aim to free up employees from repetitive tasks by automating routine processes such as responding to feedback and data analysis. InMoment specialises in making sense of the unstructured data.

Social Media 260

Social Media Analysis Feedback Loyalty 260

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. AI has become a staple in major customer interaction platforms, from feedback mechanisms to customer relationship management systems (CRMs).

Analysis 270

Analysis Analytics Customer Relationship Management Feedback 270

Zonka Feedback

OCTOBER 25, 2023

Introducing customer sentiment analysis - a window into the innermost thoughts of the customer. But what exactly, is sentiment analysis, and more importantly, how it can boost customer experiences? TL;DR Customer sentiment analysis enables businesses to understand their customer's thoughts. What is Sentiment Analysis?

Analysis 59

Analysis Feedback Social Media Survey 59

SurveySparrow

JULY 17, 2023

However, the sheer volume and complexity of feedback data can often overwhelm businesses, making it challenging to extract meaningful insights. That’s where the power of AI comes into play, offering a game-changing solution to analyze customer feedback more effectively. Why Use AI for Feedback Analysis?

Analysis 52

Analysis Feedback Social Media Chatbots 52

InMoment XI

MARCH 5, 2024

Analyzing unstructured data requires more advanced techniques than standard data analysis. Normal data analysis won’t be able to tell you about a customer’s feelings related to your brand, and how those feelings will affect their interactions with your brand in the future. Where Does Unstructured Data Come From?

Data 260

Data Customer Experience Social Media Analysis 260

SurveySensum

NOVEMBER 27, 2023

You gave detailed feedback and suggested making it easier to add multiple pictures and organize them in a single post. This is the power of conducting in-app feedback. Powered by a robust in-app feedback tool, this detailed feedback helps the developers fix the glitch and improve the app. This was just one instance.

Analysis 52

Analysis Feedback Social Media Roadmap 52

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. By reducing the idle in your case management , you’ll notice faster issue resolution times and a more agile contact center.

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

SurveySparrow

APRIL 15, 2024

Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Top 9 Product Analytics Tools We have done thorough research online and found out there are a lot more tools available for product analysis. How can it impact?

Analytics 52

Analytics Tools Analysis User Experience 52

InMoment XI

APRIL 24, 2024

At its core, a healthcare contact center is a centralized hub equipped with trained personnel and technology to manage inbound and outbound communications related to healthcare services. InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score. And we mean it.

Analytics 304

Analytics NPS Financial Analysis 304

InMoment XI

OCTOBER 4, 2023

Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX. But, we are confident in saying that the strategies we are developing that view the customer experience as the sum of integrated feedback, insights, and actions are going to distinguish us from our competitors in a significant way.

Customer Experience 558

Customer Experience Net Promoter Score How To Effort Score 558

InMoment XI

FEBRUARY 6, 2024

Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty. Answering a complaint on social media can increase customer advocacy by 25%.

Social Media 260

Social Media Marketing Advertising Feedback 260

InMoment XI

NOVEMBER 20, 2023

It goes beyond the traditional methods of customer feedback analysis, offering a sophisticated approach that enables brands to stay ahead in an intensely competitive landscape. With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

CloudCherry

SEPTEMBER 26, 2018

Predictive analytics offers a unique benefit in that they allow a company to preemptively know what a customer is going to want, feel, or do within a product or application. A closed-loop customer experience management program involves five steps: * Measure – create and execute surveys to receive customer feedback.

Analytics 221

Analytics Customer Experience Analysis Customer Journeys 221

CloudCherry

SEPTEMBER 26, 2018

Predictive analytics offers a unique benefit in that they allow a company to preemptively know what a customer is going to want, feel, or do within a product or application. A closed-loop customer experience management program involves five steps: * Measure – create and execute surveys to receive customer feedback.

Analytics 240

Analytics Customer Experience Analysis Customer Journeys 240

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics? Live Webchat : Instant messaging platforms on websites or apps.

Interaction 98

Interaction Analytics Call Center Contact Center 98

SurveySparrow

MARCH 1, 2024

Well, that’s where sentiment analysis tools come into play. It helps you analyze the hidden sentiment behind each customer feedback, review, or comment. Customer feedback software and social media listening tools are the ones that mostly use this. Let’s start by understanding what is a sentiment analysis tool.

Analysis 59

Analysis Tools Social Media Software 59

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

GetFeedback

DECEMBER 11, 2019

With text analytics, you can examine open-text feedback for an organized, actionable, high-level view on the feelings and the comments your customers make about your company. Paying attention to open-ended feedback is crucial if you want a clear representation of your customer experience (CX). Why you should use text analytics.

Analytics 221

Analytics Customer Experience How To Trends 221

SurveySparrow

APRIL 27, 2023

Imagine a world where you can collect, analyze, and act on survey feedback from your customers with unparalleled ease and precision. SurveySparrow , a state-of-the-art online survey platform, is here to bring that world to life with its advanced analytics and visualization capabilities. Please enter a valid Email ID.

Analytics 52

Analytics Feedback Survey Net Promoter Score 52

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. Customer feedback is a goldmine of insights that can drive improvements in products, services, and overall experience.

Analysis 52

Analysis Feedback Chatbots Social Media 52

Thematic

DECEMBER 10, 2023

In academic research as well as in the business landscape, qualitative data analysis plays a crucial role in understanding and interpreting non-numerical data. It’s qualitative data analysis which makes sense of stories and personal narratives in anthropology and related fields.

Analysis 62

Analysis Data Social Media Feedback 62

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Alyona: There were several companies that shared with me that they needed help analyzing NPS feedback.

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62