CX Accelerator
NOVEMBER 7, 2023
It’s at that point I realized that I never received an email from the airline after booking my flight. Surely customer support could help me sort this out. The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights.
Retently
AUGUST 22, 2018
“You can’t have a mid-life crisis in the airline industry, because everyday is a crisis.” – Herb Kelleher. Maintaining an airline is a mess. However, in the pursuit of keeping their operational costs lower, airlines often compromise on one element that has become the crucial competitive differentiator – customer experience.
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Customer Bliss
JUNE 28, 2018
Let’s face it: the airline industry is tough. Do you remember how many airlines there were when you were a kid?) To stay ahead of the competition, airlines keep close tabs on customer experience to address flyers’ concerns, preferences, and needs through reports like the recently released J.D.
Inbenta
JULY 29, 2021
8 airline chatbot use cases to achieve top-notch support. Airline chatbot examples. Create your own airline chatbot. These situations call for superior airline customer service. Achieving top-notch airline support with chatbots. Airline chatbot examples. Let’s face it. Special assistance requests.
Retently
MARCH 23, 2023
You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers. Ready to start?
Interactions
SEPTEMBER 9, 2021
In fact, companies that have higher digital maturity reported 45% revenue growth compared to 15% for lower maturity companies. The terms “digital maturity” or “digital transformation” can appear vague and intimidating, especially for those expected to lead these ventures within their companies.
Beyond Philosophy
JUNE 19, 2017
I’ve been flying major airlines for a long time, and like everyone else, I’ve noticed the changes – and not in a good way. As the New York Times recently reported , “Rich bonus packages for top executives are now largely tied to short-term income targets and fatter profit margins instead of customer service.” The checked baggage fees.
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