Thu.Feb 22, 2024

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5 Best Customer Retention Software to Try in 2024

SurveySparrow

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Now, the next hurdle is finding the apt tool or software to help with retention. And that’s probably why you are here, right? Well, then, let’s not waste any time. Let’s start by understanding the key features a customer retention software must have. 5 Key Features to Look for in Customer Retention Software You are on

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

BlueOcean

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. But knowing what a green flag looks like is just as critical. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell.

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The Ethical Compass: 5 Rules on Navigating Business Ethics from Academia

Beyond Philosophy

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Ethics can be a tough thing to think about. It’s abstract, making it difficult to learn or discuss. However, we did just that on a recent podcast. As an important subject that we all need to revisit from time to time, Professor Ryan Hamilton, my co-host on the podcast shared the five rules of professional ethics that we discusse

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

BlueOcean

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. But knowing what a green flag looks like is just as critical. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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What Is “Last Mile Assurance” All About, Anyway?

Cyara

Per the question in the title of this blog post, let’s examine the phrase, break down the meaning, and then explore how “Last Mile Assurance” is relevant to and important in the context of contact centers and customer experience. To begin, let’s think literally, taking the words at face value. Assurance, according to the Merriam-Webster dictionary , can be described as “ a being certain in the mind ” or “ confidence of mind or manner ”.

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What Is Offshore Outsourcing? All You Need to Know

Helpware

Offshore outsourcing usually implies a mutual benefit for partnering businesses, offering a unique blend where each party not only achieves what they expect but often receives even more. Business process outsourcing has always been a smart way of collaboration, where certain tasks and processes are delegated to another company under agreed terms. It can bring efficiency and competitive advantage to your business.

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Survey Question Types

Zonka Feedback

The key to extracting valuable information, insights, feedback, and opinions through your customer surveys lies in the art of crafting well-designed questions. Survey questions play a crucial role in the success of your surveys.

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A Tale of Two Upgrades: All Roads Lead to Success | Quest JDE Week Feb. 26

Circular Edge

How JDE Customers are Moving Forward with #ContinuousInnovation with 9.2 Join live: Monday, February 26, 3pm Eastern It’s true – there are many approaches, business drivers and benefits that come with a JDE upgrade, but at the end of the day, all roads lead to improved efficiency and better results. Join this session to learn about the paths Granite Properties and other customers have taken to streamline and automate business processes using Orchestrator and more with Release 23/24, as well as h

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How to Create a Feedback Form to Get Meaningful Insights

Zonka Feedback

Creating a feedback form that garners valuable insights is crucial for businesses looking to improve their services or products. Whether you aim to measure customer satisfaction, gather product feedback, or enhance your overall service, a well-designed feedback form can be a powerful tool.

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Manual Call Reviews? Theres a Better Way!

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

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Implementing Warehouse Management Solutions using Orchestrator & More | Quest JDE Week Feb. 27

Circular Edge

Realize a Modern, Productive & Efficient Warehouse with Real-Time Visibility Join live: Tuesday, February 27, 3pm Eastern A modern, productive, and efficient warehouse is key to reducing costs, increasing profits and exceeding customer expectations. Join this session to learn how Hadrian, a multi-facility manufacturing organization, overcame challenges with their cycle count process using Orchestrator and low-code/no-code tools while gaining real-time visibility into warehouse operations.

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Community Management Essentials: Dos and Don’ts for 2024 Success

Gainsight

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024. Looking back, communities have evolved far beyond their origins as mere support forums.

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A Tale of Two Upgrades: All Roads Lead to Success | Quest JDE Week Feb. 26

Circular Edge

How JDE Customers are Moving Forward with #ContinuousInnovation with 9.2 Join live: Monday, February 26, 3pm Eastern It’s true – there are many approaches, business drivers and benefits that come with a JDE upgrade, but at the end of the day, all roads lead to improved efficiency and better results. Join this session to learn about the paths Granite Properties and other customers have taken to streamline and automate business processes using Orchestrator and more with Release 23/24, as well as h

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Customer Service Mindset: 15 Key Ways to Show You Care

CSM Magazine

As a customer service professional, cultivating and exemplifying a customer service mindset is not just an asset but a necessity. It fosters loyalty, promotes positive word-of-mouth, and sets a standard for your team’s approach to service. Here are twelve ways in which you can demonstrate an authentic customer service mindset and lead by example: 1.

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What Does it REALLY Mean to Put CX First?

The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

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Implementing Warehouse Management Solutions using Orchestrator & More | Quest JDE Week Feb. 27

Circular Edge

Realize a Modern, Productive & Efficient Warehouse with Real-Time Visibility Join live: Tuesday, February 27, 3pm Eastern A modern, productive, and efficient warehouse is key to reducing costs, increasing profits and exceeding customer expectations. Join this session to learn how Hadrian, a multi-facility manufacturing organization, overcame challenges with their cycle count process using Orchestrator and low-code/no-code tools while gaining real-time visibility into warehouse operations.

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Building a Strong Foundation: Key Components of an Effective Employee Experience Strategy

SurveySensum

Imagine you are working in an organization that is incredibly famous and makes your resume stand out in a crowd of thousands. But when you join the workforce, you realize the stagnancy of growth and the lack of a work-life balance within the organization. So, what will you do – you’ll start looking for better opportunities. It isn’t just you Twice as many employees quit their jobs because they weren’t happy with the company’s culture and limited growth opportunities, compared t

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Build A Human-Centered Productivity Strategy

Forrester's Customer Insights

Image via Bing Image Creator Today, we’ve released a major new report for clients on employee productivity, Increase Your Organizational Productivity Now. This report builds upon Forrester’s long history of covering productivity as a dimension of Employee Experience, driven by research from my colleague David Brodeur-Johnson.

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Steps to High-Quality Data: Mitigating the Challenges of Data Quality in Quantitative Research

2020 Research

Uncover the secrets to mastering data quality in the quantitative research space with Rob Berger, EVP of Global Quantitative at Sago.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Your Predictions Questions Answered: Leveraging GenAI Successfully 

Forrester's Customer Insights

During the Predictions 2024 webinar, we got a lot of great questions around how genAI will affect customer-facing functions like marketing, CX, and sales. Check out our answers.

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Skyrocket Your Efficiency: Your Guide to Unleashing the Power of TeamSupport Tools

Team Support

In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. One area that often gets overlooked is customer support. Yet, it's a critical touchpoint that can make or break your relationship with customers. In this hyper-competitive landscape, merely responding to customer queries isn't enough.

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High-Performance IT: Finding The Right Tech For Your IT Style

Forrester's Customer Insights

When it comes to adopting the right technology for your organization, one size does not fit all. Learn how high-performance IT can help your organization match the right next tech to your IT style.

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Exploring AI for Healthcare: A Transformative Tool for Patient Care

Help Scout

Learn about the role of AI for healthcare and what it means for patient care, diagnostics, and administrative tasks and how best to implement it.

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Customer Experience Myths Guidebook

A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.

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What Should Performance Marketers Actually Do?

Forrester's Customer Insights

I’m often asked about the technologies and processes entailed in planning, buying, and optimizing media. Much is written about that, including Forrester’s research on using technology to develop more compelling creative and how to improve TV advertising’s planning, buying, and measurement processes. However, I’m rarely asked about the people that improve media’s results.

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How to Automate LinkedIn Using Dripify?

CSM Magazine

In the past couple of years, LinkedIn has been considered one of the prime platforms for changing the way businesses used to function. From freelancers, big sized companies, entrepreneurs everybody wants to be seen on LinkedIn to ensure that their marketing and sales efforts are worthwhile. But it is not possible for a human to handle all these tedious tasks by themselves.

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50/50: Gratuity Has Reached A Tipping Point

Forrester's Customer Insights

Tipping fatigue is growing as automatic prompts on digital point-of-sale proliferate. Find out the consumer sentiment on this hot topic.

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A Life Sciences case study from the heart of Europe

Clarivate

Clients partner with Clarivate consultants for many reasons, including strategic perspective, additional skills, complementary data sets and therapy expertise. In the research and development space, we help companies advance their drug discovery, preclinical proof-of-concept, and regulatory activities. Clarivate’s translational science expertise, regulatory and commercial experts and assets combine to complement client teams in generating long term value.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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How to supercharge your company’s customer marketing with ChurnZero

ChurnZero

Customer success and marketing share common goals, especially if your company is one of the 61 percent of SaaS organizations with a dedicated customer marketing function to drive expansion, retention and advocacy. And, although it doesn’t always come easily, great things happen when marketing and CS unite. As ChurnZero’s first customer marketing manager, I should know.

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How Terminal X Achieved a 279% Uplift in Click Rates to Help Boost Sales  

Optimove

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Learn how Terminal X improved overall average order value and increased profitability based on strategic initiatives that included increased pricing and minimum shipping requirements. The Big Picture: Terminal X improved its overall business results with Optimove.

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