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ContactBabel Report: The 2022 U.S. Contact Center Decision-Makers’ Guide

Playvox

As contact centers around the world grapple with the realities of hybrid work , the Great Resignation, heightened customer expectations, and supply chain woes, many are turning to industry research and data that can provide guidance, perspective, and clarity to help them maintain and grow their CSAT and NPS scores.

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KeyBank’s Obsession over Client Experience Sends their NPS and CSAT Scores Soaring

The DiJulius Group

KeyBank Branch & Contact Center Leaders KeyBank planned to enhance its already successful customer experience culture in January 2022 when. Read Full Article The post KeyBank’s Obsession over Client Experience Sends their NPS and CSAT Scores Soaring appeared first on The DiJulius Group.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? This technology is a component that takes calls and assigns them to the appropriate agent.

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Zenarate Releases 2022 CX Leaders Trends & Insights, Consumer Edition Report with Execs In The Know

CSM Magazine

Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. The 2022 CX Trends and Insights, Consumer Edition report is available to download now: [link]. Zenarate is the “flight simulator” for customer and prospect engagement.

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The Secret Jet Fuel for a Stagnant Contact Center

CSM Magazine

If you go the extra mile and seek personalized, timely, insightful feedback from your customers, you can identify and improve contact center operations—and strengthen customer loyalty. If we took her NPS pulse, she’d probably indicate that she’s a detractor. 2021’s customers look for responsive CX in 2022.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. You can calculate exactly how much different topics impact your KPI (e.g.

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5 Things Great CEOs Understand About Customer Experience

Experience Investigators by 360Connext

Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. Those referred employees are more likely to be hired and more likely to stay longer, according to LinkedIn’s 2022 Global Talent Trends Report.