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2022 Experience Trends: What Employees & Customers Think About Evolving COVID Safety Measures

InMoment XI

The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. Want to read more about the trends impacting the employee and customer in 2022? A Word About COVID.

Trends 493
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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. Gen Z is defined by technology and values.

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Next-Level Customer Engagement: Advanced Tactics for E-Commerce Loyalty and Retention

CSM Magazine

But as the industry matures, so does the challenge of keeping customers loyal and engaged. As of 2022, global e-commerce sales surpassed $5.7 Traditional marketing tools and retention tactics that might have worked a decade ago are now outdated in the eyes of the savvy digital consumer.

Loyalty 52
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5 Top Customer Service Articles of the Week 3-28-2022

ShepHyken

My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares several entertaining stories in his take on the “last mile” in retail. While the article is an entertaining rant on the topic, it makes a good point. The post 5 Top Customer Service Articles of the Week 3-28-2022 appeared first on Shep Hyken.

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10 Types of social media content to grow your business

BirdEye

If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Interactive: Interactive content encourages your followers to actively engage with your posts. Pros: Images increase engagement rates. Easy to add to posts.

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This is Digital, Episode 11: Bringing the physical and digital worlds together with iHeartMedia

West Monroe

We talk to Brian Kaminsky, Chief Data Officer and President of Revenue Strategies for iHeartMedia, about how its new virtual entertainment venue, iHeartLand, provides an immersive, always-on community for families, gamers, entertainers and advertisers. It was a virtual world where we could build an entertainment venue.

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QSR: How Restaurant Brands Can Compete With Third-Party Delivery

Strativity

With rising interest rates, inflation, and softening consumer spending, restaurateurs are facing challenges like those experienced during peak pandemic levels, but food delivery apps are no longer the boon they once were. Achieving success with your digital transformation requires staying in touch with your consumer.

Brands 52