QuestionPro Audience
AUGUST 3, 2018
Even worse news for manufacturers, it’s predicted 2018’s number will drop to 16.8 The 2018 Car Buyer Journey Study found that consumers are shopping around less than in previous years. In 2016, 70% of consumers felt confident with the price they paid, but in the 2018 study, only 62% are satisfied with their price point.
Vonage
MARCH 26, 2018
Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.
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NICE inContact
MARCH 8, 2018
If your manager still hasn’t committed to sending you or your colleagues to Interactions 2018, there are some powerful reasons you can share. At Interactions 2018, you’ll be interacting with your peers from other business segments in addition to industry experts. You can still register at the early bird rate now through April 13, 2018.
Lumoa
JANUARY 9, 2018
Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX That’s what we asked each of them: How do you see the future of customer experience?? What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018??
Speaker: Rick Nucci, Co-Founder & CEO of Guru
Join Rick Nucci, Co-Founder and CEO of Guru, as he demystifies AI, explains how machine learning helps contact centers rather than replaces them, and demonstrates how to leverage this new technology to create innovative solutions. How to leverage AI to drive cloud-based solutions in contact centers.
AskNicely
NOVEMBER 28, 2018
What advanced NPS users know is how to automate and act on their information daily, empower their staff, and use customer insights to retain more customers and grow their revenue. Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Tuesday, December 04, 2018.
Alida
OCTOBER 18, 2018
Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. Webinar: How GAME took the retail experience to the next level.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
How to set and manage CX expectations. How to get the best possible feedback from customers. October 17th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. Outcomes of effective Journey Maps.
Speaker: Tom Vander Well, President & CEO, Intelligentics
How to do your due diligence to make wise, customer-centric choices. December 12th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT By the end of this webinar, you will know: What are the most common omnichannel options. What the pros and cons are with each channel.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
This webinar will explore how a professional or an organization can create distinction to stand out in their industry. In a business landscape with many iconic companies, many organizations struggle with how to become noteworthy. October 31st, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
November 28th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Gain practical tips from case studies featuring leading companies. Learn the tools to allow agents to deliver remarkable experiences.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
By the end of this webinar, you will know: How to reduce friction in your customer interactions. How to use subscription models to provide convenience. How to leverage cutting edge technology to make your customers' lives easier. November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT The benefits of self-service.
Speaker: Tony Medrano, CEO of RapportBoost.ai
How contact center leaders and agents can reap the unique benefits of connecting with customers across all channels. How to improve agent performance and manage their expectations. November 27th, 2018 12:30 PM PST, 3:30 PM EST, 7:30 PM GMT.
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