Customer Bliss

JANUARY 3, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? In my book, “Would You Do That to Your Mother?” Click To Tweet.

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Chief Customer Officer Video Course Social Media 170

Customer Bliss

NOVEMBER 13, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? How would your company act if every customer were your mom?

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Chief Customer Officer Video Course Policies 174

Customer Bliss

DECEMBER 18, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? So own it, and put your customers first. HSMExpo18 ? ?

Banking 166

Banking Chief Customer Officer Video Course 166

Customer Bliss

JANUARY 11, 2018

As we start off 2018 with the focus of continuously improving customer experience work, talking about the role of the Chief Customer Officer (CCO) is a great place to start. You can find more instructions and details to this framework in my book, Chief Customer Officer 2.0:

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Chief Customer Officer Customer Experience Leadership Customer Journeys 168

Customer Bliss

MAY 7, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Dec 28, 2018 at 11:30am PST.

Self Service 178

Self Service Chief Customer Officer Course Policies 178

Customer Bliss

DECEMBER 28, 2017

The year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already. As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. Look out for my 2018 predictions soon!

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Self Service Customer Experience Chatbots Chief Customer Officer 141

Customer Bliss

FEBRUARY 26, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Nov 22, 2018 at 10:17am PST.

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Chief Customer Officer Video Course Leadership 172

Customer Bliss

JUNE 18, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Sep 7, 2018 at 12:00pm PDT.

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Chief Customer Officer Video Course Banking 161

Customer Bliss

DECEMBER 12, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Oct 22, 2018 at 10:01am PDT.

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Company How To Chief Customer Officer Video 126

Customer Bliss

JUNE 12, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Nov 21, 2018 at 3:30pm PST.

Self Service 126

Self Service Chief Customer Officer Video Course 126

PeopleMetrics

MAY 24, 2018

After months of brainstorms , meetings, late nights and deadlines, I am thrilled to announce that my first book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold , will be available for purchase on Amazon starting Tuesday June 19th, 2018. A book for CX leaders. and Chief Customer Officer 2.0.

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Feedback CEM Chief Customer Officer ROI 54

Customer Bliss

JUNE 22, 2018

Recently, during the launch of my latest book, “ Would You Do That To Your Mother? The ‘Make Mom Proud’ Standard for How to Treat Your Customers ,” I stopped at Nasdaq in Times Square for a #NasdaqSpeedReads interview with Lyanne Alfaro. How to Create Great Customer Experience . Abbreviated transcript.

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Customer Journeys Chief Customer Officer Survey Voice of Customer 120

Qualtrics

JANUARY 2, 2019

All in all, 2018 was a pretty good year for federal agencies working to advance the customer agenda. Here’s a recap of some of the wins you may not have heard about for government CX in 2018, and some of the continued struggles we still are working on in 2019. The July 2018 plain language inaugural summit opened the door.

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Government Customer Experience Chief Customer Officer Transportation 20

CustomerSuccessBox

DECEMBER 6, 2021

His love for technological innovation coupled with creativity has made him the most sought-after business outcomes and Customer Success expert globally. His book “Practical CSM” is the bible for anybody embarking on the journey of customer success. Maranda Dziekonski is a Chief Customer Officer at Swiftly, Inc.

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Customer Success Consulting Chief Customer Officer B2B 52

Helen Dewdney

SEPTEMBER 4, 2018

Dave ensured that someone looked into the issue and a statement was issued which Helen shared: Dave joked that Tesco had given her material for her best selling book, How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! Dave bought 100 books for his senior management. Who knows, could be all 3.”.

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Case Study Consumers Study Social Media 60

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.

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Conference Customer Success Chief Customer Officer Return on Investment 72

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Jeff Breunsbach.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SurveySensum

JULY 14, 2020

Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author. Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. She is now Chief Customer Officer at ClearAction Continuum.

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Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding ! She’s the author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of the Business).

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Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She recently wrote the book on customer understanding ! She’s the author of Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of the Business).

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Customer Experience Customer Service Social Media Consulting 130

Helen Dewdney

JULY 16, 2018

In fact I don’t make any money from the blog unless someone purchases a book or a service! When I arrived they had dedicated the Head of Media Relations, Shoshana and the Chief Customer Officer Alessandra ( I interviewed last year ) to show me round the event! Did make me want to have some people round though!

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Chief Customer Officer Fashion Meeting Course 30

Customer Bliss

APRIL 9, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Sep 7, 2018 at 11:26am PDT.

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Chief Customer Officer Video Course Hospitality 187

Kustomer

MAY 7, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Jeanne Bliss, CEO and founder of Customer Bliss , joins Gabe Larsen to discuss her book and her four pillars of quality customer service. in 2018 about the standards companies should have for treating their customers.

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How To Policies Airlines Hospitality 64

Answer Dash

JANUARY 9, 2019

I visited Amazon headquarters in November and saw for myself that employees are just insanely focused on customers. The entire company has a customer experience mindset. A customer-first mindset is much different than hiring a chief customer officer and thinking your work is done.

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Trends Customer Experience Insurance Chatbots 82

Customer Alignment

DECEMBER 18, 2017

As I was considering ‘what to expect in 2018’, I took a step back and contemplated 2017. We heard talk of Machine Marketers , Personas , Play Books , Influencer Marketing , Big Data/ Big Science , Webrooming & Showrooming and GDPR. This is set to change in 2018 – so watch out for that. What did we hear, what did we see?

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Omni-Channel Customer Journeys Chief Customer Officer NPS 45