article thumbnail

How Mobile Apps are Changing Travel in 2018

QuestionPro Audience

Experts are predicting 2018 to be the year mobile technology officially takes over travel. Gone are the days of making blind booking arrangements and hoping for the best, or using a travel agent. Today, 77% of Americans own smartphones and a recent Global Traveler study found that one in three travelers now books on a mobile device.

Travel 294
article thumbnail

Best Customer Experience Books of 2018 and What to Look Out for in 2019

eglobalis

Best Customer Experience Books of 2018 and What to Look Out for in 2019. The post Best Customer Experience Books of 2018 and What to Look Out for in 2019 appeared first on Eglobalis.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

30 Top Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

eglobalis

Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books. The post 30 Top Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend! appeared first on Eglobalis.

article thumbnail

Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Kayako

Did the comparison site or airline double book me? Which brings me neatly toward 2018’s customer service trends: Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences. Bots and AI can’t be ignored when it comes to customer service trends of 2018. That’s a wrap on customer service trends 2018.

article thumbnail

Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

Join Shep Hyken, bestselling author and Customer Experience expert in a fireside chat, where we will informally discuss the six principles from his bestselling book, "The Convenience Revolution" that underline this shift in consumer preferences. November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT The benefits of self-service.

article thumbnail

Customer Experience Tips to Conquer 2018

Oracle

In 2018, SMBs must improve their to ensure they are on the right road to success. A: This is the perfect time of year to carve out some time to gain clarity of vision and focus for what you wish to create for 2018. In 2018, SMBs must improve their to ensure they are on the right road to success. Q: Fill in the blank. Then DO it!

Tips 110
article thumbnail

Troublesome Trends & Predictions for 2018

Beyond Philosophy

My concerns only grow as we roll into 2018. Colin is an international author of six bestselling books and an engaging keynote speaker. The post Troublesome Trends & Predictions for 2018 appeared first on. From changing titles but not behavior to a poor understanding of what customers want, the trends are troublesome.

Trends 125