Comm100
DECEMBER 22, 2016
But no matter where you stand at the end of the year, every team is wondering the same thing: what will 2017 bring? We’ll be looking at the following trends in customer service for 2017: Omni-channel will gain more traction as a customer support strategy and replace its predecessor, multi-channel. consumers and 70% of U.K.
Comm100
JANUARY 7, 2020
of this year’s chats – that’s over 42 million – were sent from a mobile browser or app, more than nearly 23 points higher than 2018 and 30 points higher than 2017. Organizations that score 90% or higher CSAT had an average wait time of 1 minute and 32 seconds. We’re in an age where consumers have a lot of power.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
JANUARY 23, 2018
With coffee representing a lifestyle as much as a simple beverage, today’s consumers want it all – taste, convenience and cost efficiency. According to the Global Smart Coffee Machines Industry 2017 Market Research Report, the global smart coffee maker market is expected to grow at a CAGR of 38.81% during the period 2017-2021.
Lumoa
FEBRUARY 9, 2023
It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. It is trusted by 92% of consumers. It includes service, packaging, the actual product itself and more.” ” – Shep Hyken.
BlueOcean
JANUARY 9, 2018
These technologies are sparking new expectations in today’s consumers on an almost daily basis. We want intelligent interactions that are personalized to our own situations and we want them on demand – not after we waste our precious time sitting on hold. We’re in a whole new world now and that world is evolving at a rapid rate.
ReviewTrackers
JANUARY 23, 2018
Google is the link between your healthcare organization and the consumer. Consumers type in something like this in Google’s search box when searching for a new provider: “primary care doctor in Boston.” Consumers use the reviews and ratings of each doctor when deciding who to trust with their health. And Google is important.
Eptica
MAY 3, 2017
Date: Wednesday, May 3, 2017 Connecting telecoms providers with improved customer service. Published on: May 03, 2017. The pace of technological change means that new services are constantly being launched while there is ongoing pressure on prices, with consumers demanding more for less at every contract renewal.
Expert insights. Personalized for you.
80 
Let's personalize your content