Remove 2016 Remove Customer Journeys Remove Interaction Remove Self Service
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Dive in with Self-Service in 2017 for Improved CX

Bold360

If a customer couldn’t reach an agent or manage to ask a question or receive support, you lost business. If traffic overwhelmed your site or your customer journey was convoluted or your cx unpleasant, you lost business. Swim laps around competitors with intelligent self-service for improved cx.

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5 Case Studies to Improve Your Customer Service

Kayako

Solution: Kayako’s Shared Inbox Solution creates a frictionless experience by unifying interactions from different sources like email, Facebook, Twitter, and live chat. The Shared Inbox Solution means QuickHeal agents can serve customers more efficiently while preventing dropped tickets and lost conversations. Boosted productivity.

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.

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CX Lessons Learned in 2016

SuiteCX

As 2016 rapidly draws to a close, Customer Experience continues to be a “hot topic” on everyone’s agenda, but companies are having trouble making progress. The primary disconnects are how Customer Experience professionals present and communicate Customer Experience to the C Suite. Customer Integration.

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CX Lessons Learned in 2016

SuiteCX

As 2016 rapidly draws to a close, Customer Experience continues to be a “hot topic” on everyone’s agenda, but companies are having trouble making progress. The primary disconnects are how Customer Experience professionals present and communicate Customer Experience to the C Suite. Customer Integration.

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Intelligent Assistants – Your Breakthrough Self Service Strategy

Martin Hill-Wilson

I recently designed and ran a new masterclass – Making Automation & Self Service Work In Your Contact Centre. At the very least, they are a transformational opportunity to redefine customer engagement. In some cases they might even disrupt how certain services are bought and the strategic alliances that support them.

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Kustomer Acquires Automation Technology Company Reply.ai, Accelerating Kustomer IQ’s Intelligence Platform To Help Companies Effectively Scale Customer Service

Kustomer

Reply is the first acquisition for Kustomer, reinforcing Kustomer’s commitment to AI and machine learning capabilities throughout the customer journey. With Reply, Kustomer will now offer enhanced chatbot and deflection capabilities through its customer service platform.