Customer Bliss

APRIL 24, 2018

This is the 100th episode of the Chief Customer Officer Human Duct Tape Show , and I have YOU to thank for it! I’m sending a huge, heartfelt thank you to all of the podcast guests I’ve interviewed since the launch of this podcast back in 2016.

Customer Experience 129

Customer Experience Chief Customer Officer Management Call Center 129

Customer Bliss

NOVEMBER 28, 2017

Determine What Your Customers Value and What Makes Them Happy. Sami and his colleagues in the C-Suite wanted to know what customers really thought of American Bath Group. The leaders knew that their ABG products were good, but they had to implement a plan that would help them understand how satisfied the customers were. .

Culture 197

Culture Customer Centricity Customer Journeys Company 197

Customer Bliss

JANUARY 4, 2019

Of course, Alan also spoke with and listened to patients. Alan joined Cedars-Sinai in November, 2016, with 15 years focused on healthcare patient experience improvement. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Hospitality 141

Hospitality Healthcare Customer Experience Chief Customer Officer 141

Customer Bliss

APRIL 7, 2016

Tim Calkins, a marketing professor at Northwestern’s Kellogg School of Management, wrote an article in early 2016 entitled “Nobody Asked For Uber.” If you’re going to grow, you’ve got to find ways to get out there, connect with customer needs, to deliver against their needs and wants. Of course.

Chief Customer Officer 100

Chief Customer Officer Leadership Hotels Connections 100

Gainsight

APRIL 12, 2023

Of course, sometimes that is indeed true. Over the years at Gainsight, we’ve had a few—our first Chief Financial Officer and our first Chief People Officer, to name two—that had a massive impact. And then at Pulse 2016, I decided to take another leap. There are many stories of legendary exec hires.

Self Service 52

Self Service Chief Customer Officer Software System 52

Helen Dewdney

SEPTEMBER 4, 2018

In 2016 Helen’s mother even got in on the act of complaining about Tesco! As were her comments in April 2016 for The Mirror; Tesco tells angry Sainsbury’s customers: ‘We’ll take your Brand Match vouchers’. Nearly two years on from when Helen first suggested it, she got her exclusive interview with the CEO in September 2016.

Case Study 60

Case Study Consumers Study Social Media 60

Michel Falcon Experience

NOVEMBER 8, 2015

As 2016 nears, have you started to map out your customer experience strategy for next year? Will 2016 be the year that you fully commit to improving your customer experience? I don’t mean that you continue to tell your customers, employees and business partners (i.e. vendors) that you’re customer-focused.

Customer Experience 60

Customer Experience Customer Journeys Chief Customer Officer Survey 60

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

FEBRUARY 19, 2016

Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. bctt tweet=” If you’re going to have a successful career as a customer experience professional you need a strategy.”] Key take away : study, study, study!

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Helen Dewdney

MAY 26, 2018

Most of us know that bananas of course will speed up the ripening/over ripening of fruit hence the banana holders! In September 2016 I interviewed The UK CEO Matt Davies and Group CEO Dave Lewis. Last year I interviewed the then new Chief Customer Officer and questioned her on this issue too.

Chief Customer Officer 46

Chief Customer Officer Consumers Retail Comparison 46

Customer Bliss

APRIL 20, 2018

In this episode leading up to my 100th episode of The Chief Customer Officer Human Duct Tape Show next week, I speak with Edwin Bodensiek , the Chief Experience Officer for Miles & Stockbridge P.C. , a law firm in Baltimore Maryland. They began training with a Mile Markers program. About Edwin.

Competitive Advantage 148

Competitive Advantage Chief Customer Officer Infographics Culture 148