Remove 2014 Remove Customer Engagement Remove Customer Experience Remove Social Media
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The Value of Customer Experience

Experience Investigators by 360Connext

This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. The second annual #CXDay is October 7th, 2014. What’s the value of customer experience? Value to customers. Come celebrate with us!

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50+ Customer Engagement Statistics for 2020

ProProfs Chat

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.

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Innovative Customer Service Ideas: Making The Most of Micro

Experience Investigators by 360Connext

moments that make a big difference in the customer experience. We find new ones to showcase all the time, so we wanted to leave you with some of our favorite examples from 2014. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. We love hearing from you!

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Key Insights from Next Generation Customer Experience: Day One

Experience Investigators by 360Connext

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. There were sessions on co-creating with customers, social media, and customer journey mapping.

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Spooky Calls-To-Action For Converting Visitors

Experience Investigators by 360Connext

Microinteractions are the small moments that can have a huge impact – negative or positive – on your customer’s experience. They not only manage NOT to scare customers away, but even better- they spook customers into taking the next step. How can you leverage your customers’ fears to increase conversions?

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5 Ways to Instill Customer Focused Values Throughout your Organization

Experience Investigators by 360Connext

Customer experience is about so much more than call-center scripts or proper protocol around customer complaints. The best companies, the ones we know as customer experience leaders, adopt a customer focused view to everything. Silos make understanding the customer journey that much harder.

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How to Build an Effective Social Customer Service Program

Win the Customer

The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small.