Actioning Customer Feedback: The Secret to Turning Difficult Customers into Loyal Advocates
C3Centricity
JANUARY 30, 2024
Research shows that for every customer who complains, there are 20 or more who don’t complain and just switch to your competitor! Wouldn’t you prefer to have the chance to retain their loyalty? This is a great example of exceeding the customer’s expectations, creating even greater delight.
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