Second to None

SEPTEMBER 25, 2018

After decades of accepting this identity as truth, the public had to reassess our relationship with their brand after the infamous oil spill in 2010 was handled improperly.[1] Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1] [link]. [2] 2] [link].

Consumers 109

Consumers Brands Social Media Voice of Customer 109

Second to None

MARCH 22, 2019

Gen Zers, those born roughly from 1995-2010, are beginning to trickle into the workforce and become routine contributors in the economy. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. But Millennials are being overtaken by the new cohort in town.

Connections 63

Connections Brands Social Media Voice of Customer 63

Second to None

MARCH 22, 2019

Gen Zers, those born roughly from 1995-2010, are beginning to trickle into the workforce and become routine contributors in the economy. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. But Millennials are being overtaken by the new cohort in town.

Connections 75

Connections Brands Social Media Loyalty Programs 75

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Second to None

FEBRUARY 14, 2018

Companies Will Blend Domestic And International Customer Service. companies have started to move customer service operations back home. 53% had significant onshore operations in 2015, up from 35% in 2010. In the last decade, U.S. The reality is that each one can make sense, depending on your needs.

Trends 63

Trends Social Media e-support Chatbots 63