ShepHyken
AUGUST 6, 2023
Pay attention to number nine when they share my contribution to the list, which is to go through the Moment of Misery™ exercise. BONUS State Of Tipping Culture In America – Survey Report by Malia McCabe (DealAid) In America, minimum federal hourly cash wage for tipped employees is $2.13 as of 2023 and minimum federal wage of $7.25
ClearAction
OCTOBER 25, 2022
Interestingly, every digitalization study reveals that primary success factors are cultural. 5 CXM competencies are Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized CX Strategy. In fact, technology deployment requires full-time management. Learn More.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hero Digital
OCTOBER 9, 2019
On January 15, 2009, soon after takeoff, Flight 1549 struck a flock of geese and lost all engine power. These approaches are well suited for understanding complex cultural, societal, and unpredictable situations, as illustrated in Brand Quarterly’s article Why Context Matters: The Power Of Ethnography In Design.
Service Untitled
JUNE 4, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.
Service Untitled
MARCH 15, 2010
In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America.
Service Untitled
MAY 15, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Use Glass Doors to Improve Accessibility Douglas May 15, 2009 Culture No Comments In my post on Wednesday , I touched on what I think is an important aspect of manager accessibility, a physically inviting workplace.
Service Untitled
MARCH 31, 2010
Some hideous stories released told of a toll collector not wanting to make change for a $1.75 toll from a twenty-dollar bill and then throwing the change and telling the driver to get his change from the road and die, or another toll collector demanding a driver to submit to a strip search because she entered the wrong toll lane.
Expert insights. Personalized for you.
62 
Let's personalize your content