2009 Culture Customer Experience Exercises 
ShepHyken
AUGUST 6, 2023
Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.
ClearAction
OCTOBER 25, 2022
You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. How can customer experience management achieve this?
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Service Untitled
JUNE 4, 2009
Service Untitled The blog about customer service and the customer service experience. They will also order products from the competitor to see what the experience is like — packaging, updates during the shipping process, product quality, etc. It’s not just something that the customer service department does.
Service Untitled
MAY 15, 2009
Service Untitled The blog about customer service and the customer service experience. Even though something like this seems out of place on a blog about customer service, a physically inviting workplace leads to employees feeling more comfortable and relaxed. Therefore, it’s relevant. No related posts to display.
Service Untitled
MARCH 15, 2010
Service Untitled The blog about customer service and the customer service experience. On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.
Service Untitled
AUGUST 6, 2009
Service Untitled The blog about customer service and the customer service experience. The experience started off by me pulling up to the drive-through. In one drive-through experience, I managed to find what seemed to be the black hole of McDonald’s and get told to pull up to the exact same window I was already at.
Service Untitled
APRIL 30, 2009
Service Untitled The blog about customer service and the customer service experience. This idea can apply to customer service as well. The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make.
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