CSM Magazine
APRIL 18, 2024
DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. DSSL Group is a family-run security solutions integrator whose services include bespoke designs for security installations, tailored planned maintenance and reactive repair for all types of security systems across the UK.
Optimove
MARCH 3, 2022
The position of the innovator is one we at Optimove have known very well since the company was founded in 2009 – which makes us a proud member of a small group of companies that paved the way on which the CRM Marketing industry is racing nowadays. Like updating our “Data Infrastructure” product page.
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CSM Magazine
DECEMBER 5, 2017
Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important. Gamification.
Esteban Kolsky
JANUARY 24, 2016
Then I remembered, back in 2009-2010 we had the same problem, with the same chart. He offered to have his designer improve the graphic quality of my chart (which was the same, and it was derived from my short — well, not so much — series on Social CRM , check out part 2.1). This is a popular chart, for some reason.
Service Untitled
OCTOBER 25, 2010
Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Company Support – Social CRM can track keywords and give continued support about a product.
Amity
SEPTEMBER 7, 2016
I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. Eventually, I began leading a team of Customer Success Managers in our corporate group, and now I lead the mid-market group as well -- the biggest chunk of HubSpot’s customers. Let’s use our corporate group as an example.
Gainsight
OCTOBER 23, 2019
If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. No one can argue with the role CS plays with renewal and upsell alongside the sales team —managed in your CRM, of course.
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