‘More than just the product’ – the evolution from product centric to customer centric
ijgolding
AUGUST 13, 2014
In 2009 one of the most prominent collapses in the industry came with the demise of Borders. For bookstores to still have a place in the lives of consumers, they need to offer an experience – a compelling customer experience that goes beyond just offering a book to read. You can read the article in full here.
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