Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

transcosmos Information Systems

FEBRUARY 13, 2018

They’re channeling their customer persona when developing customer-friendly policies within their organization or establishing an up-close and personal relationship with customers. Here’s a thing or two you could learn from the world’s most customer-centric CEOs. How These CEOs Are Redefining Customer Service.

Customer Care 84

Customer Care Policies Customer Centricity Customers 84

transcosmos Information Systems

NOVEMBER 6, 2018

It’s important to hear out actual customers and not rely on market research and surveys, especially when you’re inventing and designing products. Lesson #5: Obsessive customer focus. As already mentioned, Amazon is very customer-centric, which is also reflective of the Day 1 attitude.

Customer Service 48

Customer Service Ecommerce Hotels Wait Times 48

SurveySensum

JULY 14, 2020

James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. Currently working at Qualtrics as a Sr. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Beyond Philosophy

SEPTEMBER 13, 2016

Saying that today’s consumers and employees are ‘savvy’ is only scratching the surface of their awareness, sophistication, and levels of discrimination in identifying what is real and what is fake. Based on broad WOM program experience with b2b and b2c clients around the world, I’ve developed four general ‘rules’ for accomplishing this: 1.

Social Media 60

Social Media Multi-Channel B2C B2B 60

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Even before the pandemic, non-customer-facing managers typically saw VoC as something unrelated to their work or revealing issues too big to tackle. And it’s how massive waste is avoided.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62