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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

ShepHyken

In their 2009 meta-analysis presented by Gallup, Harter et al. When employees see a clear path for growth, they are more likely to stay committed and engaged. #2 Foster a Positive Work Environment Prioritize a workplace culture that encourages open communication, collaboration, and recognition.

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CTV in the time of COVID-19: More avails and branding opportunities

Hero Digital

As marketers, this presents us with a unique opportunity to get vital messaging to consumers, whether around e-commerce, tips for accessing services under these new living circumstances or even potentially life-saving PSAs. Though many brands are pulling back budgets, AdAge reports global ad spend outlook is set to decrease 7.4%

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Rebellion at Dollar General! A Challenge to CX Strategies?

CX University

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. Environment: Characterized by trust and supportive relationships. Work: Work is meaningful and provides recognition and growth. A Challenge to CX Strategies?

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CMB Spotlight: Courtnie Hallendy

Chadwick Martin Bailey

For over 15 years, Courtnie has been a strategic consultant for some of the world’s leading brands. Our culture is supportive, transparent, and engaging, which shows in our relationships with one other, our clients, and our work. She earned her undergraduate degree from Michigan State and an MBA from Oakland University.

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Getting to the “Why” of CX Design: Measuring Effort to Drive Change

Clarabridge

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. In his presentation which has been viewed online over 39 million times, he argues that “why” is a more compelling and powerful question than “what.”

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Creating Patient-Centric Digital Experiences Founded in Empathy

Hero Digital

On January 15, 2009, soon after takeoff, Flight 1549 struck a flock of geese and lost all engine power. These approaches are well suited for understanding complex cultural, societal, and unpredictable situations, as illustrated in Brand Quarterly’s article Why Context Matters: The Power Of Ethnography In Design.

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Service Untitled» Blog Archive » Shared Information for Customer.

Service Untitled

How Customer Service Can Create Brand Ambassadors For any type of business looking to sustain itself past. Possibly Related Posts: Internal customer service counts too Everyone has a customer whether it be outside or inside. B&H Customer Service When I was in New York last week, I visited.