Retently

JULY 28, 2023

A short definition of the CXO position describes it as being responsible for managing the business relationship with its customers throughout the entire customer experience journey. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

ShepHyken

JANUARY 22, 2018

Capturing the essence of 2008’s demanding consumer arena, it is—surprise, surprise—all about those pesky, demanding consumers. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. And, just copying competitors is a “race to the bottom.”. Follow on Twitter: @Hyken.

Customer Service 89

Customer Service Chatbots Wireless Airlines 89

CX Journey

FEBRUARY 4, 2016

This quote is an abbreviated version of what Warren Buffet said to Charlie Rose in an interview about the financial meltdown of 2008: Charlie Rose asked: “Should wise people have known better?” They might talk about a great customer experience or advertise a great customer experience, e.g., "Better than Amazon!"

Innovation 80

Innovation Financial Culture Advertising 80

Kustomer

DECEMBER 17, 2020

” I was one of the, sarcastically, fortunate people to graduate with a marketing degree in the recession in 2008. And we all know marketing was the first thing to go in 2008 when the recession happened. So I kind of just landed in sales because that’s what marketing people did in 2008 with a degree and student loans.

Connections 80

Connections Conference Loyalty Survey 80

Smith+co CX

MARCH 15, 2021

His adherents say we are ending the Winter phase of the 5 th Kondratieff that started with the Great Financial Crisis of 2008. What Fullers demonstrated and Weatherspoon did not, is a sense of empathy extended to staff as well as customers. HomeServe’s purpose is centred around making everything easy for its customers.

Brands 36

Brands Banking Sports Healthcare 36

Natalie Petouhof

FEBRUARY 2, 2016

Winning an Excellence Award is a great honor, but the real winners are the organizations themselves and their customers and clients because of the innovation and customer focus they demonstrate.”. “The winning programs deliver meaningful business results to their organizations.

Groups 40

Groups e-support Innovation Conference 40

Maz Iqbal

NOVEMBER 20, 2014

Joseph Goldstein, A Heart Full Of Peace, Best Buddhist Writing 2008. Which kind of explains why many organisations which talk about customer focus, customer obsession, customer-centricity are playing at the periphery: making process changes, buying-implementing technology etc. So allow me to make it real for you.

Customer Centricity 63

Customer Centricity Case Study Leadership Loyalty 63

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Rachel: She’s the Director of Customer Experience at Zuora. Rachel has built and led high-performing, thought-leading customer-focused teams. In 2008 Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry. Rachel English.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SurveySparrow

MARCH 23, 2021

4 After the 2008 depression, Starbucks launched a marketing campaign to reassure its customers that it was worth the extra cost as people were shifting to cheaper options like McDonald’s. . If you are a customer-focused company, then creating the right strategy will be easy for you. . ” means “live more.”

Strategy 52

Strategy Marketing Apparel Brands 52

LiveChat

AUGUST 3, 2018

Despite the mind boggling success that the original iPhone enjoyed, Apple went ahead and launched the iPhone 3G just a year later, on July 11, 2008. The post 4 Customer-Focused Master Strokes that Winning Companies Get Right appeared first on LiveChat. Apple sold a million iPhones in just 74 days from launch.

Customer Focused 28

Customer Focused Company Multi-Channel Airlines 28

Storyminers

JULY 6, 2020

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ClearAction

AUGUST 21, 2016

When you connect the feedback dots, you make things better for all customers, not just one at a time. Q: Can companies turn their customer experience reputation around? An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers.

Brands 54

Brands Customer Experience Social Media Customer Journeys 54

ClearAction

MAY 28, 2015

When you connect the feedback dots, you make things better for all customers, not just one at a time. Q: Can companies turn their customer experience reputation around? An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers.

Company 48

Company Customer Experience Social Media Customer Journeys 48