Natalie Petouhof
JUNE 22, 2016
Seems the world has gone from being concerned with CRM to customer experience. Since 2006, what has changed slightly is that the average online shopper expects pages to load in four seconds or less. Want more information on this new report? Tweet What’s the Importance of CX? You can find it here.
SurveyGizmo
JANUARY 28, 2020
SurveyGizmo Activated NPS Solution provides a suite of pre-configured survey questions, integrations, and reports that allows customers to set up, manage, and monitor their company’s response to critical customer feedback. What is Activated NPS. Activated NPS Solution is available today directly from SurveyGizmo. About SurveyGizmo.
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GetFeedback
JANUARY 12, 2020
Just fixing everything reported by customers is not necessarily the best way to proceed. Should you fix all reported issues? . Southwest Airlines CEO Gary Kelly explained in a 2006 blog post : Open seating has allowed us to build a highly efficient operation by keeping the time our aircraft are sitting at our gate to a minimum.
Service Untitled
SEPTEMBER 13, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives American consumers report downward trends in customer service satisfaction Cheryl September 13, 2010 Customer Satisfaction , Customer Service No Comments Empathica Inc., Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2%
Natalie Petouhof
JULY 26, 2016
Unhappy users, which could include those who experience a mere two-second slowdown in how a web page loads, make almost two percent fewer queries, three point seven-five percent click less often, and report being significantly less satisfied with their overall experience [i]. For more on this see my report, here. i] [link]. [ii]
Service Untitled
JULY 7, 2010
By helping employees understand spending behaviors and customer reasons for calling, an immediate emotional and loyalty connection can be made when a customer calls to perhaps report a change of address. American Express reports their customer satisfaction statistics are on the rise, and customer satisfaction rates have climbed dramatically.
Service Untitled
OCTOBER 22, 2010
Initial autopsy reports confirmed that the capsules had contained deadly cyanide. McNeil Consumer Products manufactured the capsules, and its parent company Johnson and Johnson immediately informed the public that it would investigate to find out if the poisonous capsules were contaminated in their own manufacturing plants.
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