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Health care mergers and acquisitions: Why patients and employees should come first

Alida

When Texas-based CHRISTUS Health, for instance, announced its acquisition of Good Shepherd Health System , the organization’s president and CEO underlined the potential “to improve the health of the communities it serves.”. The reality, however, is that mergers don’t necessarily improve patient care or lower costs for consumers.

Airlines 138
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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

In other words, we can compare satisfaction today to what it was in 1994, 2000, or 2005. However, Morgeson says before five years ago, we had a different economic system. After all, whenever someone comes in with a competitive advantage, everyone adopts that innovation as quickly as possible to keep up with that company.

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Expert commentary: Closing the CX Gap between Customer Expectations and Business Reality

Comm100

The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations are struggling to deliver on consumer CX expectations. While seemingly sensible, this approach does not generate the customer experience innovation or transformation needed to lead in the industry.

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Former Amazon VP Bill Carr: ‘Working backwards is the way to create breakthrough innovation’

Qualtrics

We’d known the Kindle would take time and money to develop, but by the middle of 2005, it became clear that it was taking much longer and consuming more funds than we had anticipated. Sometime in 2005 [a team of Jeff’s executive leaders met]. Listen to our full conversation with Bill. Listen Now.

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The utility of now: How the IIJA and IRA are expediting the ‘utility of the future’ into the present

West Monroe

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home. Improving electric grid resiliency and transmission.

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The utility of now: How the IIJA and IRA are expediting the ‘utility of the future’ into the present

West Monroe

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home.

article thumbnail

The utility of now: How the IIJA and IRA are expediting the ‘utility of the future’ into the present

West Monroe

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home.