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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. While not as popular as the text-based ‘blog’, audioblogs did exist and most definitely paved the way for the arrival of the podcast.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Businesses must keep their eyes on the sky and their ears to the ground when it comes to this world’s rapidly changing trends, themes, and pulse, but must never neglect the lifestyles, attitudes, technological aptitude, and the overall customer service expectations of their clients according to generational differences.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Businesses must keep their eyes on the sky and their ears to the ground when it comes to this world’s rapidly changing trends, themes, and pulse, but must never neglect the lifestyles, attitudes, technological aptitude, and the overall customer service expectations of their clients according to generational differences.

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The Power of Moderation – A 2020 Perspective

Horizon CX

In an MIT Sloan Management Review article published in 2004 entitled (coincidently enough) The Power of Moderation, author Herve Laroche discusses the downside of being a high-involvement individual within an intensity-driven organization and what he sees as the need for more moderate adherence.

Airlines 100
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The 2021 Marketing Game Plan Shift – From “Buying From” to “Buying Into”

Beyond Philosophy

They were not promoting any particular car model, any features, or technology but just getting a message (in primetime) out there that they are working towards using sustainable materials. . With this in mind, I like more the definition that Mary Portas gives: “ people are moving from “buying from to buying into”. . What’s at stake?

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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

COPC

“… the technology revolution (e.g., These changes have been strongly influenced by the development and adoption of new technologies. Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery.

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Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

“… the technology revolution (e.g., These changes have been strongly influenced by the development and adoption of new technologies. Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery.