GlowTouch

OCTOBER 16, 2020

Attracting new customers and retaining existing clients is difficult. It is far less costly to retain existing customers than to acquire new ones. Customer support plays a vital role in determining how users perceive your business and if they want to remain loyal to your brand. Importance of Customer Support Training.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

OCTOBER 16, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How to Select the Right Customer Support Channels for Your Company. This is why choosing the customer support channels that work for your business is so important. How to Approach Customer Support. Customer Support Channels.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

APRIL 16, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Support Trends in the SaaS Industry. Companies in this space are influencing their own success, and customer service is among the key components. The Value of Customer Support in SaaS.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

DECEMBER 4, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Questions to Ask Your Customer Support Vendor. Not to mention, choosing the right customer service vendor can give your company a competitive advantage and allow you to focus on the core of your business and product.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

JULY 6, 2020

When choosing which products and services to buy customers are no longer just looking at price tags. It is an innovative business model that holds companies accountable for improving society, the environment, employees, and customers. Let’s dive into the 7 reasons why a CSR program is crucial to the success of your business.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JULY 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels. Today’s customers expect to receive support where they want, when they want, and how they want. Fewer Phone Calls.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

FEBRUARY 16, 2021

The demand for this experience is why food delivery apps are big business. The old sales saying is “fish where the fish are,” and with this age group being the bulk of the consumer market, the bulk of the advertising will be aimed at this audience. Habits tend to be stubborn things, especially patterns that make us happy.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

AUGUST 26, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction. In the world of customer support, there’s a more specific dilemma that organizations must grapple with: Should we outsource our chat support, or not?

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

JUNE 26, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 6 Ways to Keep Your Customer Support Team Motivated. It’s no secret customer service plays a crucial role in your company’s success. The reality is, no two team members are the same. Look at it this way.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

APRIL 24, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage. In today’s rapidly changing marketplace, business executives often have to make tough choices when it comes to customer support strategy.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JUNE 12, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Ways to Increase the Productivity of Your Customer Support Team. Businesses endeavour to improve sales by earning customer loyalty and creating a brand image through quality support. Empower Your Customer Support Agents.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JULY 13, 2020

Any operations manager in a customer support center will say that support tickets are one of the biggest cost variables that a company must face, in terms of both volume and duration. A high volume of tickets generally indicates that at the heart of the matter, your customers are facing unresolved problems. Ask “Why?”

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

APRIL 28, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Key Customer Support Trends for 2020 and Beyond. Even so, business owners and executives are keeping an eye on the future of customer support solutions. Less Phone Time, More Live Chat. There are good reasons for these changes.

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Trends Self Service Social Media Call Center 52

GlowTouch

JUNE 18, 2020

In fact, research and experience both suggest that the performance of impact workers is comparable to that of traditional workers in most applications. You’ll have a stable, engaged, and experienced workforce that can provide exceptional value to your target customers. 7 Questions to Ask Your Customer Support Vendor.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

JULY 2, 2020

The functionality of customer support technologies such as voice, email, and live chat must allow agents to respond in an appropriate, timely, and accurate manner. The following best practices are meant to help you build, train, and manage a personable, successful live chat team who delivers exceptional customer care and support.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

Three Ways to Turn Data Into Experiences – Story Miners & CX Workout. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. Mike, over to you.

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Three Ways to Turn Data Into Experiences – Story Miners & CX Workout from Mike Wittenstein on Vimeo. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute.

Data 40

Data Customer Journeys Consulting Course 40

SmartKarrot

APRIL 13, 2020

Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Here’s an interesting blog on how should SaaS providers spend on Customer Success. Vertical SaaS grows as more focus on specific customer needs, through a bottom-up approach, is observed.

Company 19

Company Software Analytics Sales 19

GlowTouch

APRIL 2, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail The Pandemic Makes Online Customer Support More Important Than Ever. This digital dependence has contributed to the digital transformation that is apparent within customer service at many organizations.

e-support 52

e-support Contact Center Return on Investment Consumers 52

Kustomer

JANUARY 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Tips for Relating With The Customer. Reactive Vs. Proactive Customer Service.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

CX Workout - Ideas Blog

OCTOBER 3, 2018

Three Ways to Turn Data Into Experiences – Story Miners & CX Workout from Joe Wheeler on Vimeo. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute.

Data 9

Data Customer Journeys Consulting Course 9

GlowTouch

SEPTEMBER 18, 2020

Internally, the ethos revolves around employee empowerment, arming agents with the necessary training and tools to maximize their odds of success, and recognizing and rewarding achievement. That will be comfortable to someone with prior military experience; it’s a familiar way of doing things. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Culture 52

Culture Company Government Leadership 52

GlowTouch

MAY 19, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Customer Support Leaders Can Manage a Crisis Like COVID-19. As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. What kind of message should you send to your customers?

Management 52

Management Return on Investment Feedback Social Media 52

GlowTouch

JANUARY 15, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Must-Have Tools to Maximize Productivity of Customer Support Teams. Building an effective customer support team is of paramount importance for all businesses. It’s also vital to customer retention and loyalty. Manage ads.

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Tools Self Service CRM Infographics 52