GlowTouch

SEPTEMBER 18, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Company Culture: The Pulse of an Organization. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. How to Select the Right Customer Support Channels for Your Company.

Culture 52

Culture Company Government Leadership 52

GlowTouch

FEBRUARY 18, 2022

IAOP Cites Company as a “Rising Star” & GISA “Company to Watch”. The company was named as a Rising Star following another year of significant growth, including the addition of several new clients and the opening of additional operating sites. Our people do not lose focus on our primary mission.”

Contact Center 52

Contact Center Effort Score Social Media Knowledge Base 52

GetFeedback

JANUARY 6, 2020

Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . B2B companies sell to other companies. B2C companies sell to consumers. A B2B company has other companies as customers, sure. At a high level, the difference is obvious.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

GlowTouch

DECEMBER 10, 2020

The manager’s job is to get ahead of potential service issues and bottlenecks, reduce or eliminate the friction that can arise when a consumer has a question to ask or a problem to resolve. Happy customers buy more, are more loyal to their preferred brands, and are willing to be your company’s ambassadors. Why does this matter?

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

APRIL 2, 2021

The pandemic changed consumer behavior, perhaps irrevocably. The pandemic forced businesses to make strategic and tactical changes in operating and tending to consumer needs. Jochem has made this information easily accessible through the company’s website and social media channels. E-Commerce Re-imagined.

e-support 52

e-support Contact Center Return on Investment Consumers 52

GlowTouch

NOVEMBER 6, 2020

Consumers want to feel the ‘wow’. It’s among the reasons that companies hire Customer Success Managers before hiring salespeople. As a contact center outsourcing provider, our mindset is one of ensuring outcomes. How to Select the Right Customer Support Channels for Your Company. The time to prep, the time is now.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

SEPTEMBER 22, 2020

It is something we are attuned to daily as a BPO handling customer service for companies in a wide array of industries. Our role is to be ambassadors of the brands who entrust us with customer care, essentially to provide the level of responsiveness and effectiveness that reinforces the consumer’s original buying decision.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

NOVEMBER 13, 2020

An organizational response requires a disciplined approach, consistent monitoring of behaviors within the company and among partners and vendors, and the flexibility to quickly adapt to changing conditions. The chips in credit and debit cards help, and card-issuing companies are much more proactive and alert in looking for unusual activity.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

GlowTouch

AUGUST 26, 2020

That’s a common question that companies face, no matter the industry. These and several other steps are often difficult to implement and could put a major strain on your company’s resources. Besides multilingual support, think of some other benefits that an experienced outsourcing partner could offer to your company.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

APRIL 28, 2020

Mankind’s collective experience during the COVID-19 pandemic will no doubt play a large role in what consumers expect from support departments, and how companies meet or exceed those expectations. Many companies don’t have the infrastructure to support a fully remote call center workforce.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

APRIL 27, 2021

In large part, wearables exist at the consumer level, but they are likely to move into the workplace as well. For the moment, the early mass-market phase of development centers around these uses: Healthcare and medical diagnostics and monitoring. Consumer electronics like headsets, smart glasses, and smartwatches.

Trends 52

Trends Technology Fashion Sports 52

Kustomer

JANUARY 14, 2021

Learn how Ed has adapted to new consumer needs by listening to the podcast below. Considering each touch point throughout the customer engagement process, Ed claims that companies will better relate to their customers as they analyze and adapt these touchpoints to the different customers they have. Tips for Relating With The Customer.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

GlowTouch

APRIL 16, 2021

Companies in this space are influencing their own success, and customer service is among the key components. But the results are very beneficial to companies that put in the effort. Service going digital is a natural fit for SaaS companies for practical reasons. Post-sale proactivity works wonders. About GlowTouch.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JULY 10, 2020

As customer expectations have changed and grown more demanding, companies have struggled to keep pace by adding new service options to their catalog. Now it’s very common for a company to offer customer support via several channels, such as email, text, phone, and chat. Out of those, chat is the newest support channel.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

JULY 6, 2020

It is an innovative business model that holds companies accountable for improving society, the environment, employees, and customers. How companies are perceived plays a large role in their long-term success. How companies are perceived plays a large role in their long-term success. A brand’s reputation is everything.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

APRIL 24, 2020

This article will discuss 7 key factors to take into account when deciding on a customer support solution that will work for your company. For example, imagine that a company’s call volume is projected to increase by 50% during peak season. Nevertheless, customer support may not be one of the core competencies of your company.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 13, 2020

Any operations manager in a customer support center will say that support tickets are one of the biggest cost variables that a company must face, in terms of both volume and duration. Educate Support Agents How to Resolve Issues with First Customer Contact. Several years ago, a company called Bell Canada met this challenge.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JUNE 12, 2020

And the complexity to which companies allow it may vary from team to team. When customers call a support center or type into a chat window, they have several expectations : They expect not to repeat themselves to different agents. However, building a productive customer support center consumes time and resources you may not have.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52