Top 5 Alternatives to Net Promoter Score for Improved CX
SurveySparrow
JANUARY 31, 2024
An NPS survey asks customers a simple question: “How likely would you recommend us to your friends?” Customer Effort Score (CES) This is a customer satisfaction hack, I must say. Measuring CES is all about making things easy for your customers. With CES, you are not bombarding your customers with complex questions.
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