LiveChat

DECEMBER 17, 2015

The authors of these posts already did their homework and they’ve checked the keyword popularity. For example, you can tag emails containing information about potential pain point. If you’re using Gmail, you can simply click on the Labels button to quickly tag your emails.

How To 28

How To Social Media Customers Transportation 28

Comm100

NOVEMBER 8, 2017

Communication skills will serve your live chat agent not only in the chat window, but also when tagging chats, writing follow-up notes, and in communicating effectively with managers or fellow agents should a problem arise. For video and audio chat, agents should also be ready to use tone and body language to communicate effectively.

Customer Service 105

Customer Service Tips Average Handle Time Communication 105

Comm100

SEPTEMBER 7, 2017

This question will show you that your interviewee did their homework. Since our company didn’t have any sort of tag or alarm on these jerseys, I suggested to management that we begin tagging this product, despite it being below the value that we usually tag. What do you know about our product or service?

Sports 111

Sports Average Handle Time Call Center Customer Service 111

InteractionMetrics

JANUARY 23, 2024

Logic Branching : Companies often send everyone the same static survey, but this effectively tells customers you haven’t done your homework. Bottom Line: Customer Survey Program Costs The total price tag for administering your survey will vary widely based on the survey size, complexity, and depth of analysis you require.

Survey 52

Survey Analysis Software Customers 52

ChurnZero

MARCH 13, 2020

Support cases logged with a tag of “Escalate to Customer Success Manager.”. What doing your homework for the meeting looks like. What doing your homework for the meeting looks like. No logins in the last seven days, 30 days, and so on. The timeframe will depend on your product usage standards. Register now!

Metrics 59

Metrics Customer Success Consulting Return on Investment 59

Comm100

NOVEMBER 6, 2017

While it’s great to engage with customers who are explicitly looking for engagement (or who are tagging you as a part of their conversation), many users think that social listening is creepy. This post, like Delta’s, caused a substantial social media backlash, and showed the value of doing your homework before posting. Prevention Tip.

Social Media 148

Social Media Examples Customer Service Tips 148

LiveChat

SEPTEMBER 21, 2018

Every sane manager does their homework before they plan the schedule for the holiday season. If you don’t want to drown in your chat archive, you better start tagging your chats so you can easily find them later. Tip #1: Check out last year’s trends and prepare your schedule. Live chat support is no different.

Tips 63

Tips Chatbots Gamification Customer Satisfaction 63

Grade.us

MARCH 7, 2019

Photo entries tagged with a branded hashtag on Twitter or Instagram. Also, keep in mind that asking explicitly for reviews means doing some homework. In addition to the entry method, rewards are likewise up to you. Beyond actual prizes, dollar-off amounts for future purchases are common.

Marketing 26

Marketing Social Media Effort Score Advertising 26

Bold360

DECEMBER 1, 2016

“The biggest mistakes companies make evaluating and purchasing customer experience software include…” Not doing their homework. Often, the cost of a new package is much, much higher than the initial price tag. Not doing a thorough needs analysis of all potential users is a set up for a CRM’s failure.

Software 40

Software Customer Experience Company CRM 40