ClearAction

DECEMBER 19, 2014

In the white paper Customer Experience Strategy: 4 Often-Overlooked Key Competencies to Sustainable Results you'll find more examples and techniques for creating a shared vision that can transform your customers’ experience — which is typically the precursor to sustained differentiation and financial trends.

Strategy 116

Strategy Customer Experience ROI Sports 116

COPC

NOVEMBER 5, 2021

When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance. Necessary data security updates in technology and WFH office requirements. Virtual hiring, training, onboarding and employee experience obstacles.

Contact Center 52

Contact Center ROI Customer Journeys Touchpoint 52

Education Services Group

MAY 11, 2018

The first option is great if a CS team has the money to bring on new hires, the track record to convince decision-makers to expand the team, a pool of qualified applicants to pull from, the resources to onboard new hires, and a proven CS model to ensure ROI. The 80/20 rule: be a victor not a victim.

Customer Success 40

Customer Success Engagement Customer Journeys Case Study 40

InMoment XI

NOVEMBER 2, 2021

Creating tangible value for your business—and that means proving that sometimes elusive CX ROI. Four Ways to Prove CX ROI (and Assets That Show You How). For example, America’s largest cable and home internet provider leverages VoC technology in their regional customer care centers (and are able to prove millions in CX ROI).

ROI 260

ROI Customer Retention Infographics eBook 260

COPC

OCTOBER 13, 2021

To learn more about these priorities, check out our white paper , The 2021 State of Contact Center Vendor Management. By incorporating these emerging outsourcing priorities, you can achieve new levels of program performance, ROI and create stronger relationships with your supplier partners. Chat transactions. Recruiting.

Contact Center 52

Contact Center Call Center Training Management 52

Eptica

FEBRUARY 6, 2019

Do ensure they are given support to deliver the best possible service, such as by giving them access to the best technology and systems that provide them with the information and tools they require. Listening to customer insight can help deliver these changes, and ensure they deliver ROI.

Automotive 73

Automotive Social Media Contact Center Banking 73

Kitewheel

SEPTEMBER 16, 2019

With increasing demands from executives, customers, and even from employees to improve customer experience, your team needs a powerful strategy to prove ROI from CX investments. When it comes to proving ROI on journey management projects, it is critical to have the right level of focus that journey steps can provide.

Measurement 40

Measurement Customer Journeys Omni-Channel ROI 40

ClearAction

OCTOBER 4, 2015

One of our top customers' CEO told us we were arrogant and hard to do business with; he said he couldn't wait for any of our competitors to be first to market with next-generation technology so he could take his business there. 3 Types of Customer Experience Action Essential to ROI. That was an attention-grabber.

Strategy 48

Strategy Customer Experience How To ROI 48

SurveySparrow

APRIL 11, 2021

You can add more supporting information while following up with them, such as a case study or a new advancement in the technology you use or a feature you offer. An excellent lead nurturing strategy will contain a mix of content types such as emails, blog posts, white papers, social media posts, webinars, podcasts, etc.

Strategy 98

Strategy How To Effort Score Social Media 98

SurveySparrow

MARCH 26, 2021

If your product is still in its initial stages, here are some questions that you can ask: Do you have the necessary technologies to build your product? If not, then should you start developing technology to build the product from scratch? On a scale of 1-10, how important is the problem that you are addressing for your target market?

Strategy 52

Strategy Marketing Advertising Airlines 52

Comm100

JANUARY 14, 2020

But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Choose your technology. Recommended for you: Agent Assist ROI Calculator. White Paper. Download Now.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Integrity Solutions

MAY 24, 2023

As salespeople grapple with new technology, complex deals, sprawling buying committees and increasing commoditization, many are wondering whether it’s even possible to build a successful sales career anymore. And it also explains why sales training effectiveness and ROI can be so poor.

Training 52

Training Sales Culture Management 52

SurveySparrow

MAY 22, 2020

The ROI of emails is $41 for every $1 that you spend. How’s that for ROI? 5 Create white papers and guides. If there is one thing that the SurveySparrow team would advise all the readers of this article is to adopt technology as much as possible. Isn’t that ridiculous? 6 Write case studies.

Strategy 52

Strategy Social Media eBook Conference 52

Amity

FEBRUARY 10, 2017

At Oracle Marketing Cloud we’ve undergone an effort to integrate various technologies into a single platform that enables our customers to accelerate and optimize the way they find and nurture prospects in a more personalized, targeted, and automated way. Another driving factor of change in marketing is pressure to prove ROI.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Bold360

NOVEMBER 30, 2016

Chat bots, in their most basic form, aren’t really new in terms of technology, but chat bots are suddenly becoming massively popular thanks to massive adoption of messaging services like Facebook Messenger, and brands aren’t wasting the opportunity to get in on the action. More on those features later.

Chatbots 40

Chatbots Strategy Self Service ROI 40

Grade.us

JANUARY 3, 2019

Event Planning Challenges Solved How to Choose an Event Hashtag that Sticks How to Measure and Prove Event ROI. How a Local Community Energized an Annual Event [Case Study] Extended Reality for Events: The Next Frontier in Event Technology How One Small City Delivered an Event Global Success Story. The Eventbrite Blog. Don't miss out!

Resources 22

Resources Tools Marketing Case Study 22

Interactions

JANUARY 6, 2022

With the labor shortage, the continued pandemic, and the status quo of the contact center, 2022 is the year that technology will take the lead in customer conversations—even having the ability to automate tasks that once required human judgement.” Read our white paper to learn more. Mike Iacobucci, Interactions CEO.

Customer Experience 71

Customer Experience Contact Center eBook Interaction 71

Amity

JUNE 24, 2016

For example, money spent on marketing progr ams results in leads, or spent on content results in tangible items like presentations, videos, infographics and white papers – which in turn can be used to generate more leads. What is the ROI? How does this make us more innovative, competitive, and cost-effective?

Customer Success 71

Customer Success Infographics ROI Customer Centricity 71

Amity

NOVEMBER 13, 2014

For example, money spent on marketing programs results in leads, or spent on content results in tangible items like presentations, videos, infographics and white papers – which can then in turn be used to generate more leads. Those with obvious measurable results attributed to single department.

Customer Success 48

Customer Success Competitive Advantage Infographics Case Study 48