Experience Investigators by 360Connext

SEPTEMBER 18, 2014

Welcome to Multi-Channel Customer Support. That’s the same feeling customers have when it takes four different channels to get an answer. What’s worse, is when it’s obvious the various channels aren’t connected. Multi-channel customer support fails are well-documented.

Multi-Channel 268

Multi-Channel Social Media Call Center Retail 268

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Guidelines Brands 116

BirdEye

MARCH 22, 2023

Including social media in your marketing strategy is crucial to maximizing your leads. However, running a business can be time-consuming, and implementing social media plans may require assistance. Posting consistently is the number one way to achieve your goals on social media.

Social Media 98

Social Media Tools Multi-Channel Analytics 98

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media Marketing Advertising Video 98

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Thankfully, social media analytics is becoming easier and more accessible.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

BirdEye

NOVEMBER 29, 2023

From the latest trends shaping the industry to practical tips on enhancing your brand and the essential tips and tools to amplify your reach – this blog equips you with strategic steps to elevate your furniture store marketing. Table of contents What is furniture store marketing? How to market a furniture store?

Trends 59

Trends Tips Tools Marketing 59

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 99

Social Media Analytics Tools Marketing 99

BirdEye

MARCH 4, 2024

Today’s marketers understand this well. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. A drip campaign, or drip marketing, is a powerful technique for brands to nurture leads, retain customers, and increase repeat sales.

Marketing 111

Marketing How To Multi-Channel Tips 111

BirdEye

OCTOBER 19, 2023

With viral TikTok videos and review sites shaping diner decisions, relying solely on traditional marketing tactics like flyers won’t cut it anymore. Restaurants need to leverage digital marketing strategies to stand out. Looking for a quick answer what are 11 strategies to do digital marketing for restaurants?

Marketing 64

Marketing Strategy Social Media Multi-Channel 64

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. Why automate social sharing of reviews? How does automated review sharing work?

Social Media 110

Social Media Brands How To Multi-Channel 110

Optimove

JANUARY 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Customer Journey Orchestration is a game changer for marketers. It differs from traditional campaigns and it’s crucial for creating personalized experiences that boost engagement, sales, marketing attribution and customer loyalty. But, what comes next?

Customer Journeys 72

Customer Journeys Multi-Channel Marketing Touchpoint 72

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 85

Social Media Analytics Tools Marketing 85

CSM Magazine

APRIL 16, 2024

Multi-Channel Accessibility: Offering support across various platforms—be it live chat, email, phone, or social media—ensures that players can reach out via their preferred method. The path to extraordinary customer support in online casinos is multi-faceted.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media How To Healthcare 59

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams.

Marketing 59

Marketing Sports Multi-Channel CRM 59

SurveySparrow

FEBRUARY 11, 2020

I don’t even have a flicker of doubt when I say that Social Media is the undisputable King when it comes to marketing and audience outreach. Well, how do you implement your social media strategies in the most effective way and leverage it? Social Media Management Tools, they are your guiding light here.

Social Media 69

Social Media Tools Management Multi-Channel 69

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? In this comprehensive guide, we’ll walk you through 25 proven strategies to earn loyal followers and maximize your Pinterest marketing campaigns. Let’s get started!

Social Media 69

Social Media Strategy How To Infographics 69

BirdEye

SEPTEMBER 14, 2022

If you’re a plumbing company, you know that marketing is essential to your success. But what are the best marketing strategies for plumbers? In this guide, we’ll go over a variety of marketing strategies plumbers can use to get more leads and make more sales. Table of contents What is plumbing marketing?

Strategy 98

Strategy Marketing Social Media Advertising 98

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Highlight your most valuable customers on your social media and website.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. For businesses today, referral marketing is revolutionizing growth. In fact, 64% of marketing executives believe that word-of-mouth referrals are the most effective form of marketing. Let’s dive in.

Software 64

Software Marketing Multi-Channel e-support 64

BirdEye

DECEMBER 5, 2023

A business’s local reputation is one of the most critical factors contributing to its success in a competitive market. Local reputation management is the process of monitoring, improving, and managing the reputation of a business in a target local market. 78% of consumers would not buy from a business with a negative reputation.

Management 111

Management Social Media Multi-Channel Feedback 111

BirdEye

MAY 8, 2023

Before social media and marketing automation, companies would fish for new customers by making cold calls and even knocking on doors. Today, businesses use all kinds of channels and sales prospecting tools to generate leads and convert them into customers. Social selling also allows for social listening.

Sales 52

Sales Tips Strategy Social Media 52

BirdEye

FEBRUARY 27, 2024

To compete in this complex market and capture audience attention, dealership brands must put their best foot forward. Popular dealership advertising strategies include social media advertising, pay-per-click advertising, video ads, audio streaming, etc. The car dealership industry is a fast-paced game.

Advertising 64

Advertising Automotive Social Media Multi-Channel 64

BirdEye

MAY 15, 2023

Social selling is the process of cultivating relationships with prospective customers using social media. In this blog post, we take you through the most important social selling concepts you need to leverage this strategy for your business. Why do you need to invest in social selling? It is a long-term strategy.

Social Media 97

Social Media B2B Multi-Channel Effort Score 97

Happy or Not

OCTOBER 13, 2023

We’ve got you covered with these 10 tips for maintaining excellent holiday time customer service and increasing the basket size. Use multi-channel communication By involving your marketing team, you can effectively interact with customers across various platforms. But don’t worry.

Self Service 36

Self Service Tips Customer Service Multi-Channel 36

Optimove

JULY 4, 2023

It’s an undeniable fact of marketing life: while acquiring new customers is undoubtedly important, it’s the ability to convert these new customers into loyal, long-term customers that truly sets businesses apart. Reducing the frequency of communications and enhancing offers over time – and adopting a multi-channel approach.

Tips 52

Tips Multi-Channel Social Media Communication 52

Optimove

NOVEMBER 2, 2022

As we approach kickoff, accelerate your email campaigns with these five tips. #1 Standing out among the crowd as marketers increase their email activity around the competition is a daunting task. Speaking of voting – trying it out in your email campaigns is a great marketing technique! 4 – Think “multi-channel”.

Tips 52

Tips Multi-Channel Social Media Sports 52

Retently

MARCH 26, 2024

Its ability to integrate seamlessly with other tools and platforms within your tech stack (like CRM systems, ecommerce marketplaces, data analysis tools, or marketing software) is crucial. Integration and Flexibility Your survey tool shouldn’t be an isolated system. That’s because you account for the overall experience and trust the brand.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

BirdEye

APRIL 20, 2023

From optimizing your website to leveraging social media, we’ll cover everything you need to know about local lead generation so that you can start growing your business today. For the bakery to reach these target customers, it must implement digital strategies such as paid search ads and social media campaigns.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

ShepHyken

AUGUST 16, 2021

16 Great Customer Service Tips and Examples by Tom Coombe. is a multi-billion dollar industry, one that’s growing all the time. That’s the first tip in a list of 16 tips (actually there’s more) to deliver better customer service. 4 Ways to Build a Stronger Brand-Consumer Relationship Using Social Media by Jonathan Riff.

Customer Service 90

Customer Service Social Media Tips Multi-Channel 90

BirdEye

AUGUST 23, 2023

With a user base of two billion active monthly users, if your business is not using Instagram for marketing , you are missing out. Social media publishing for multi-location businesses Want to see the impact of Birdeye on your business? The potential is endless so let’s dive into how to effectively use this channel.

Social Media 98

Social Media Multi-Channel Video Tools 98

BirdEye

NOVEMBER 16, 2023

Do review marketing to attract more customers 3. Be more active on social media 5. Implement email marketing campaigns 7. Do review marketing to attract more customers Unlike the days of printed ads or flashy “For Sale” hoardings, home buyers look to real estate agent reviews to find the most trustworthy agent.

Chatbots 111

Chatbots Social Media Consulting Financial 111

BirdEye

DECEMBER 5, 2023

These include checking online reviews , staying active on social media, and ensuring your business information is correct everywhere online. Maintaining a strong social media presence Social media is a great place to talk with your audience, share interesting content, and build your brand’s image.

Brands 110

Brands Management Social Media Analytics 110

BirdEye

OCTOBER 10, 2023

Your business’s online reputation could be the difference between online marketing success and defeat, as a single negative review could damage your reputation beyond repair. To understand the influence of online reviews on retail businesses, click to download our impact of online reviews on multi-location businesses.

Retail 111

Retail Strategy Management Social Media 111

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. This involves innovative product design, superior customer service, or a unique approach to solving market problems.

Strategy 52

Strategy Social Media Advertising Analytics 52