Team Support

JANUARY 18, 2024

Integrations: TeamSupport seamlessly integrates with popular platforms like Salesforce and Jira, ensuring you can continue using the tools you're comfortable with. Here's how TeamSupport can benefit your business: Ease of Use: With TeamSupport, your team can get up and running in weeks, not months.

Software 59

Software Self Service Customer Centricity Customer Satisfaction 59

Team Support

JANUARY 25, 2024

Integration Capabilities: The software should seamlessly integrate with your existing tools and platforms. That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. A steep learning curve can hinder productivity and lead to frustration.

Software 52

Software How To Banking Analytics 52

SurveySparrow

JUNE 19, 2023

Integrations : Zapier, Aweber, Facebook Pixel, Zendesk, Hubspot, Slack, Intercom, Salesforce, MailChimp, WordPress, Rybbon Try SurveySparrow today and see for yourself! Integrations : BambooHR, Workday, SAP Success Factors, Personio, Namely, Rippling, Gusto 3. Pricing: A free trial is available. Pricing starts at $19 per month.

Omni-Channel 52

Omni-Channel Employee Engagement Multi-Channel Social Media 52

ChurnZero

DECEMBER 7, 2023

Innovation Hero: AppFollow Aligning customer-facing teams through intelligently integrated technology. With Dana Pavel and Anastasiia Rybalko at the helm, the team took an innovative, integrations-focused approach centered around their customers’ ChurnScore health scores.

Meeting 52

Meeting Customer Success NPS Effort Score 52

Team Support

MARCH 1, 2024

Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with. That's why the software offers integrations with popular platforms like Salesforce and Jira. Instead, your team can focus on what they do best - providing stellar customer service.

Customer Satisfaction 40

Customer Satisfaction Software Innovation Exceptional Customer Service 40

Team Support

MARCH 1, 2024

Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with. That's why the software offers integrations with popular platforms like Salesforce and Jira. Instead, your team can focus on what they do best - providing stellar customer service.

Customer Satisfaction 40

Customer Satisfaction Software Innovation Exceptional Customer Service 40

Team Support

MARCH 1, 2024

Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with. That's why the software offers integrations with popular platforms like Salesforce and Jira. Instead, your team can focus on what they do best - providing stellar customer service.

Customer Satisfaction 40

Customer Satisfaction Software Innovation Exceptional Customer Service 40

Thematic

JUNE 27, 2023

You may know Atlassian best through our flagship Jira brand, Confluence, and Trello. Massive amounts of feedback coming in per month, for a flagship brand like Jira. Given the maturity of Jira Software, the core customer complaint themes aren’t changing often. We have over 250,000 customers who use our products.

Feedback 62

Feedback Effort Score Analysis Survey 62

SurveySparrow

DECEMBER 23, 2021

The Microsoft Teams app directory is the best place to find apps and integrations that connect with Microsoft Teams. In this article, we’ve got 20 of the best Microsoft Teams apps and integrations to enable productive teamwork in Microsoft Teams. JIRA Cloud. App highlights: turn a chat message into a JIRA issue.

Video 52

Video e-support Meeting Survey 52

Cyara

AUGUST 20, 2019

So we’re excited to announce new Cyara Platform integrations to three popular solutions: Jira, ServiceNow, and Splunk. Cyara’s customers use a wide range of solutions to streamline their software development and operations in support of delivering better customer experiences.

Software 52

Software System Technology Customer Experience 52

Centercode

JANUARY 22, 2019

Managing Feedback: Jira. Forty-two percent of respondents use Jira to collect and manage feedback. A Development team standard, Jira is an indispensable issue tracking and prioritization tool. Reporting bugs and other issues in Jira gives developers a direct line into real-world product issues. Why Test Managers Use It.

Tools 64

Tools Management Multi-Channel Analysis 64

Lithium

APRIL 12, 2022

Here's a sneak peek: Community integrations with both JIRA and SFDC to help bring the power of community to key internal teams whose participation and contributions are critical to overall community performance. The importance of User Acceptance Training, particularly in a large deployment.

Communication 52

Communication Brands Training Customer Engagement 52

SurveyGizmo

NOVEMBER 5, 2021

Many Customer Experience (CX) teams lack the data integration of their Sales and Marketing counterparts. Sales departments tend to operate using a customer relationship management (CRM) tool like Salesforce (SFDC) and, by 2022, have likely already integrated with other data sets like Jira or Salesloft. CX Lags Behind.

Data 98

Data Net Promoter Score NPS Effort Score 98

SurveySparrow

AUGUST 13, 2021

400 native integrations, including Google, Dropbox, Marketo, etc. ? Image – JIRA. Initially a tool for bug tracking, JIRA now adapts to multiple use cases, including software management, project development and task management. Integration with JIRA so that you can import tasks, boards, and epics. ?

Tools 52

Tools Management Report Software 52

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Customization and Integrations Zendesk supports many third-party apps and add-ons that can add more features to your help desk implementation. The integrations do not require any coding effort.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

CSM Magazine

MAY 17, 2022

TheLoops , an intelligent support operations data platform, is now available on Zendesk’s Marketplace – a one-stop-shop that enables organizations to find partners, apps, and integrations to increase agent productivity, streamline workflows, and drive customer satisfaction. Director, Emerging Technologies, Zendesk.

Trends 59

Trends Customer Satisfaction Culture Analytics 59

BirdEye

JANUARY 17, 2024

Project management tools Structured project management tools like Asana, Trello, or Jira are also commonly used to create an approval workflow process. This integrated approach eliminates the hassles of redundant data entry or cross-referencing across different systems. Sequential approval steps: Organize the approval process.

Social Media 109

Social Media Multi-Channel Software Feedback 109

Gainsight

MARCH 7, 2022

Level 0: No relationship; all communication goes via Zendesk/Jira. Some companies take it a step further and actually integrate CS and Product. “My The type of partnerships we’ve seen be most successful are ones that are mutual, ongoing, and integrated into the way a company does business—every day. NPS, onboarding) . “We

Customer Success 103

Customer Success Roadmap Chief Customer Officer Feedback 103

Centercode

FEBRUARY 26, 2019

Integrations. The Best Features for Winning Buy-In: Integrations. Integrations are a powerful tool for promoting your results to the rest of your organization. Used alongside automation, integrations enable you to make all that data available in real time. In-App Bug Reporting & Two-Way Jira Integration.

Tools 65

Tools Effort Score How To Feedback 65

Kayako

OCTOBER 25, 2016

But traditional integrations using APIs can be more trouble than they’re worth. Traditional integration methods between the tools your business uses, while powerful, can be time-consuming, resource intensive, and – worst of all – they’re inflexible. But have no fear: Kayako’s Zapier integration is here!

Customer Service 120

Customer Service System Connections Customers 120

SurveySensum

SEPTEMBER 14, 2023

Effortless Integration Multi-Service Compatibility Real-Time Engagement Free trial available Starts at $29/month 4.3 (5) 5) ProProfs Survey Maker Versatile Survey Types Seamless Integration Extensive Templates Free sign up available Starts at $19 per month. 5) Doorbell.io 5) Doorbell.io

Tools 52

Tools Feedback Multi-Channel Social Media 52

Centercode

MARCH 18, 2021

Integrated. Integration requires a commitment on the part of your business leaders. As more departments come to rely on your recommendations, company leadership will integrate the knowledge gained from customer testing into all business decisions. This makes the whole organization more insight-driven.

Data 98

Data Leadership Feedback ROI 98

Help Scout

APRIL 8, 2019

JIRA app update. We’ve added a new custom field for Help Scout conversation counts in JIRA , so you can see how many conversations are linked to a JIRA issue. As long as your account is connected with administrator privileges in JIRA, this should work out of the box. Reminder: We’re retiring Mailbox API 1.0 Before you go.

Report 40

Report Wait Times CRM Connections 40

SurveySparrow

AUGUST 8, 2022

It lets you track and manage different projects by integrating with popular project management tools like Basecamp, JIRA, Monday.com, etc. Integrates with project management tools like Basecamp, JIRA, Asana, Trello, etc. Integrates with project management tools like Basecamp, JIRA, Asana, Trello, etc.

Culture 52

Culture Net Promoter Score Employee Engagement Analysis 52

SurveySparrow

MARCH 12, 2024

Integration Capabilities: The tool should easily integrate with your existing website platform, CRM, and other tools to streamline workflows and data management. Extensive customization and integration capabilities. Integration: Seamlessly integrates with tools like Slack and JIRA for easy feedback management.

Tools 52

Tools Feedback Analysis Analytics 52

UJET

MARCH 17, 2020

A strong customer support team is integral to the success of any business. If you need project management tools, Trello , Asana , and Jira , can keep people on task with defined deadlines. But a strong team doesn’t need to be in the same office to ensure success.

Tips 121

Tips Management Self Service Video 121

Team Support

SEPTEMBER 29, 2020

Further, it integrates with important solutions used by companies, such as Salesforce, Jira, Microsoft (Dynamics and Teams), Hubspot, and Slack, to name a few. TeamSupport‘s powerful features, like its proprietary Customer Distress Index™ (CDI), inform actionable strategies for customers who may be in danger of churn.

Customer relationships 89

Customer relationships Company B2B CRM 89

SurveySparrow

JANUARY 9, 2022

It lets you track and manage different projects by integrating with popular project management tools like Basecamp, JIRA, Monday.com, etc. Integrates with project management tools like Basecamp, JIRA, Asana, Trello, etc. Integrates with project management tools like Basecamp, JIRA, Asana, Trello, etc.

Tools 52

Tools Survey Net Promoter Score Employee Engagement 52

CSM Magazine

MAY 18, 2020

You also get options to add integrations with other apps such as Zendesk, Trello and JIRA. I currently use stand-alone project management software, but I can see the potential in using one that is integrated with my helpdesk. My next stop was the Administration panel. Helpdesk and Ticketing System. Mobile App.

Self Service 84

Self Service Software Customers System 84

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. What are the benefits of integrating with Customer Success software? Who owns it? Who owns it?

Software 87

Software Customer Success NPS Net Promoter Score 87

SurveySensum

FEBRUARY 14, 2024

Integration: Confirm that the feedback tool seamlessly integrates with your existing HR software or management systems, enhancing accessibility and tracking. Look for options with APIs or integration features compatible with popular HR systems. This ensures a cohesive experience across your organization’s tech stack.

Tools 52

Tools Feedback Analysis Survey 52

Help Scout

AUGUST 24, 2021

Docs also integrates seamlessly with our shared inbox. HelpJuice also boasts a number of integrations, making your knowledge base more powerful. Since it’s an Atlassian product, Confluence also integrates seamlessly with their other products like JIRA and Trello. Price: Starting at $120 per month for four users.

Knowledge Base 107

Knowledge Base Software How To Self Service 107

Kustomer

JUNE 1, 2021

Additionally, we integrated Kustomer and Jira and added automations to help us keep issues moving forward, and we brought client information in from our sales tool so we have a better understanding of who our clients are, as we’re supporting them. Average Duration goal is under two business days, and is currently at 1.9 business days.

Training 98

Training Roadmap Feedback B2B 98

SurveySensum

SEPTEMBER 12, 2023

In-app surveys are those surveys that are integrated directly into mobile or web apps, enabling users to offer feedback or respond to questions while actively using the app. Gather Targeted In-Moment Feedback Jira collects feedback in real-time to enhance its platform. This highlights the importance of in-app surveys.

Survey 52

Survey Feedback User Experience Touchpoint 52

SurveySparrow

JANUARY 18, 2023

Pricing & Plans Designing Process Templates Team Collaboration Analytics Integrations Mobile App Other Features Support Team #1. This holds true for widgets, font types, and integrations as well. Integrations Like Analytics, integration with other softwares is also an essential feature of a survey tool.

Comparison 52

Comparison Survey Analytics Tools 52

Kustomer

FEBRUARY 6, 2024

Among literally hundreds of things to consider, your business needs to factor in cost, scalability, integration and deployment options, as well as long-term value. While customization and integration options may be more limited compared to enterprise solutions, they still effectively meet the needs of SMBs for managing help desk operations.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

CSM Magazine

JULY 28, 2022

Digitization actively involves integrated HR applications software. Jira allows users to create project roadmaps to represent all ongoing projects. It also involves user-friendliness, application support, ease of upgrades, reduced maintenance costs, and reduced demands on IT infrastructure.

Software 59

Software Management Gamification Self Service 59