Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Analysis 208

Analysis Survey Feedback How To 208

InMoment XI

SEPTEMBER 6, 2022

You may want to know what they like and don’t like, what makes them happy, sad, or angry, how they feel about specific topics, or anything else that gives you greater insight into their personality. The best way to get accurate data, though, is to gather it yourself whenever possible. You want to keep your survey short and focused.

Groups 493

Groups Survey Analysis Data 493

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Analysis 208

Analysis Social Media Trends Feedback 208

InMoment XI

JULY 14, 2022

And while they faced an immense challenge, the retail leader also saw an opportunity to emerge into a post-COVID world equipped with reliable data that would revitalize its customer experience, improve customer retention, and solidify brand loyalty. What’s Next.

Feedback 529

Feedback Effort Score Retail Metrics 529

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics?

Analytics 260

Analytics Examples Customer Experience Effort Score 260

InMoment XI

JULY 19, 2023

They bring a unique blend of expertise, combining data analysis, strategic thinking, and a customer-centric mindset. By analyzing customer data, conducting surveys, and studying customer feedback, they uncover valuable insights that can drive transformative changes.

Customer Experience 260

Customer Experience Customer Journeys ROI Customer Centricity 260

Lumoa

JANUARY 24, 2024

And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. Thus, basic text analytics is just the first step toward transforming data into value: A better, more insightful text analytics tool to understand the most relevant drivers of customer experience improvement.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Survey 394

Survey Metrics NPS Effort Score 394

Retently

MAY 21, 2024

For example, can you trust Net Promoter Score data if the customer who left it happens to be a friend or acquaintance? Bias in NPS can sneak in through several backdoors – like who’s chosen to take the survey, when or where it was answered, or how the questions are worded. Do you see a pattern forming?

Net Promoter Score 146

Net Promoter Score NPS Culture Survey 146

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need.

Survey 127

Survey Analysis Feedback Effort Score 127

Retently

MAY 15, 2024

If you’ve visited a newspaper website in the last year, chances are that you’ve run into at least one pop-up asking you to complete a reader survey. Example of NPS Website Visitors Survey From Ecommerce companies and SaaS services to physical product businesses , customer feedback is extremely valuable. If it does, why?

Net Promoter Score 78

Net Promoter Score NPS Effort Score Ecommerce 78

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. Think again!

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Retently

MARCH 20, 2024

What can the CATI survey do for your research? In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. These responses are ideal for comparative analysis in follow-up surveys.

Survey 78

Survey Data Analysis Software 78

Retently

NOVEMBER 27, 2023

Skilled professionals The biggest issue companies confront in their customer success programs is not collecting the data but efficiently acting on it. However, sending out a one-time NPS survey is easy whereas creating an ongoing customer success and analysis process requires proper procedures and tools in place.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Our own customers have gained huge financial benefits through effectively analyzing customer data to improve customer experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

ECXO

APRIL 10, 2024

In the context of quantum physics, frequency vibrations, and emotions, it means gaining insights into the emotional frequencies of customers through a combination of research methods and data analysis. This can involve surveys, focus groups, interviews, and data analysis to uncover the emotional drivers behind customer behavior.

Connections 111

Connections Customer Experience Social Media Analysis 111

BirdEye

MAY 13, 2024

That’s precisely what audience insight tools do. With audience insights tools, you gain a competitive advantage, ensuring you hit the bull’s eye with every piece of content you produce. Dive into this comprehensive guide to learn everything you need to know about audience insights tools.

Tools 62

Tools Social Media Multi-Channel Advertising 62

SurveySparrow

APRIL 15, 2024

These tools can unlock valuable insights, optimize user experiences, and drive growth. Top 9 Product Analytics Tools We have done thorough research online and found out there are a lot more tools available for product analysis. This includes survey software and digital adoption platforms to dedicated product analysis tools.

Analytics 52

Analytics Tools Analysis User Experience 52

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. While it is a golden opportunity to gain valuable insights, this influx of data can be overwhelming. Manually analyzing this feedback can be time-consuming and prone to human biases. This is where AI helps.

Feedback 106

Feedback Strategy Social Media Analysis 106

SurveySparrow

MARCH 12, 2024

Gather insights on user experience and usability. Conduct customer satisfaction surveys on specific pages. Analyze visitor behavior and feedback in real-time. Integration Capabilities: The tool should easily integrate with your existing website platform, CRM, and other tools to streamline workflows and data management.

Tools 52

Tools Feedback Analysis Analytics 52

Ascribe

MAY 6, 2024

By Rick Kieser, Ascribe CEO The customer satisfaction survey has become an epidemic. Whether you are buying a product, eating at a restaurant, or enjoying some other experience, it won’t be long before you receive an email asking you to complete a survey about the experience. I clicked on the link and started the survey.

Survey 52

Survey Hotels Customer Satisfaction Analysis 52

InteractionMetrics

MAY 16, 2024

We combine the principles of science with cutting-edge technology to deliver specific, actionable insights. Our methods include workshops, customer service evaluations, and a wide range of surveys. Sometimes, clients come to us saying they only need two-question Net Promoter Surveys, which could be true.

Net Promoter Score 52

Net Promoter Score Customer Experience How To NPS 52

Thematic

APRIL 29, 2024

Around 2014, I was an AI consultant when several companies asked if I could help them use AI to save time analyzing open-ended survey responses. Since survey responses are traditionally coded by market researchers, I spoke to several of them about how AI can help. You need to tell the system what to find in the data.

Analysis 62

Analysis Feedback Survey System 62

SurveySparrow

FEBRUARY 24, 2024

Customer sentiment analysis lets you hear what’s really being said between the lines. I have mentioned some of the best practices you must follow while conducting sentiment analysis. (Oh, So… What is Customer Sentiment Analysis? How Does Sentiment Analysis Work? Shocking, right? That’s not it.

Analysis 52

Analysis Social Media Effort Score Survey 52

Retently

MARCH 14, 2023

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. But while customer reviews have become an integral part of the ecommerce landscape and are here to stay, NPS surveys are just making their way in the DTC industry, although extensively adopted by B2Bs.

NPS 146

NPS Comparison Survey Net Promoter Score 146

SurveySparrow

JUNE 26, 2023

With the latest AI-powered survey tools, creating and analyzing surveys has become easier and faster, enabling businesses to obtain valuable insights from customers, employees and other stakeholders. Just enter the prompt and the AI-powered algorithm will generate your survey in seconds, with a maximum of 10 questions.

Survey 93

Survey Analysis Feedback Customer Relationship Management 93

Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. It differs from quantitative data which is statistical in nature. It provides rich insights into the thoughts, emotions and perceptions of customers. This data is valuable for identifying pain points in the customer journey.

Analysis 62

Analysis Examples Feedback Social Media 62

SurveySparrow

MARCH 24, 2024

During this phase, extensive research is conducted to gather insights from customers, industry trends, and market analysis. Gathering Customer Insights A key aspect of the discovery phase is collecting customer insights. This can be done through various methods such as surveys, interviews, and user testing.

Tools 52

Tools Feedback Multi-Channel Analysis 52

SurveySparrow

JANUARY 30, 2024

Businesses and researchers are faced with an overwhelming amount of data. But here’s the problem: how do you decipher this data? How do you transform raw numbers and unstructured feedback into actionable insights? Well, that’s where qualitative vs quantitative data analysis comes into play. But not anymore!

Comparison 52

Comparison Analysis Trends Case Study 52

CSM Magazine

DECEMBER 4, 2023

Through advanced econometric analysis, we aim to illuminate the deep connection between ESG initiatives and Corporate Financial Performance (CFP). A recent survey reveals that a significant 75% of investors believe companies should prioritize addressing ESG imperatives, even if it means foregoing short-term profitability.

Financial 105

Financial Analysis Government Healthcare 105

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Anonymous surveys are the answer! They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Or seeking higher response rates?

Tools 52

Tools Feedback Analysis Survey 52

Thematic

FEBRUARY 29, 2024

With decades of fintech experience and a ton of data, the company has learned a lot about listening to their audience and using the unstructured data to make better decisions. We chatted with Lee King, to find out how they’ve been analyzing customer feedback data to drive better decision-making and revenue.

Marketing 62

Marketing Competitive Advantage Analysis Insurance 62