BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

Consumers 113

Consumers Report Multi-Channel Data 113

Hero Digital

SEPTEMBER 11, 2020

In a survey conducted by Hero Digital in August 2020, only about half of patients reported feeling loyal to their current provider, with individuals who have relocated or changed jobs being more likely to switch. Across healthcare relationships, only about 50% of patients feel loyal to their regular providers. Download the full report.

Healthcare 52

Healthcare Loyalty Multi-Channel Report 52

CSM Magazine

JANUARY 8, 2024

” This was the desperate plea from a major, global healthcare solutions company – and one of our customers here at Sabio – after a devastating ransomware attack had crippled their internal IT infrastructure. This enabled secure agent access from anywhere (i.e. It found that it cost companies on average $1.82

Groups 52

Groups Healthcare Multi-Channel System 52

SurveySparrow

JUNE 20, 2023

Are you tired of using the same old survey tool and looking for something fresh and exciting? In this blog post, we’re going to explore some incredible alternatives to Survey Anyplace that will take your survey experience to the next level. Let’s take a look at top 10 Survey Anyplace alternatives 1.

Survey 52

Survey Analysis Analytics CRM 52

SurveySparrow

FEBRUARY 18, 2024

You can create your account in a span of a few minutes and start sending out email surveys that bring instant results. Key Features Survey Creation Made Simple Easily create surveys with the intuitive survey wizard and access a vast email library and embedded thermometer templates.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

West Monroe

JANUARY 23, 2022

It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

SurveySparrow

MARCH 12, 2024

I’m sure, if you’re in the healthcare industry, this question might have popped up at least once in your mind. It includes various clauses that organizations must implement when dealing with sensitive healthcare data—violation of any can lead to hefty fines and reputational damage. Is Google Forms HIPAA compliant?

Data 52

Data Healthcare Comparison Multi-Channel 52

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. With the right reputation management company, businesses can proactively collect positive feedback across various channels, rather than merely reacting to negative reviews. “I I reviewed over 20 different offerings.

Company 109

Company Management Social Media How To 109

Lumoa

AUGUST 23, 2021

How to elevate Customer Experience post-covid In a recent survey by Bain and Co. Embrace the rise of messaging apps One way might be to incorporate texting into your communication channels. By establishing a sense of trust and compassion, you will inevitably set yourself apart from the crowd. People want to feel more connected.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

SurveySparrow

AUGUST 29, 2023

SurveySparrow : The Bird’s Eye View of Forms Recognized as one of the fastest-growing survey platforms, it is a form builder that goes beyond the norm. It has options to create conversational chat surveys, single-page surveys, or multi-page surveys for a deep dive into insights. But that’s not all!

Strategy 52

Strategy Marketing e-support Multi-Channel 52

BirdEye

DECEMBER 5, 2023

A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. Local reputation marketing Local reputation marketing is a strategy that helps businesses maintain their local reputation by boosting positive reviews , testimonials, and positive customer feedback on marketing channels.

Management 109

Management Social Media Multi-Channel Feedback 109

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Many patients tend to stick with healthcare providers they know and trust.

Marketing 57

Marketing Social Media How To Healthcare 57

SurveySparrow

MARCH 6, 2024

The best answer would be Surveys! Each survey tool has unique strengths and weaknesses, just like any other. Key Features Mobile First Approach : The surveys are optimized for smartphones and tablets. Create and manage surveys easily, even without technical expertise. Market research! DIY Platform: You rule here!

Comparison 52

Comparison Analysis Survey Analytics 52

GetFeedback

APRIL 17, 2019

If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient. If you support only one or two channels (say, phone and email), you can use Live Chat to start working with customers through a chat on your website.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

ReviewTrackers

MAY 18, 2023

Email is one of the most popular and effective channels for marketers hoping to request feedback from customers and get more online reviews. Featuring powerful surveying capabilities, it allows you to create and send emails or text messages to get more reviews. You want to be rewarded, not penalized, for asking for online reviews.

Brands 123

Brands Multi-Channel Case Study Automotive 123

BirdEye

MARCH 20, 2024

A recent Birdeye survey showed that 60% of businesses consider the platform mission-critical. Our research also shows that 79% of multi-location businesses post social media content centrally and manage content creation, scheduling, and publishing from the corporate offices. Yes, Instagram posting time matters. Watch the Free Demo Now.

Engagement 62

Engagement Social Media Multi-Channel Video 62

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

BirdEye

SEPTEMBER 11, 2023

And most businesses spend a lot of money on market research, third-party surveys, mystery shoppers, and focus group discussions to understand their market. However, most businesses today struggle with the sheer volume of customer feedback that they get across channels and locations.

Feedback 57

Feedback Management Social Media How To 57

CSM Magazine

JUNE 12, 2023

The State of Omnichannel Authentication Survey , conducted by TransUnion, found that over half of the respondents reported an increase in the frequency of callers attempting to commit fraud. Implementing multi-factor authentication and strengthening password policies can help deter these attacks.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

PeopleMetrics

JANUARY 19, 2018

So how does this apply to the healthcare and pharmaceutical industries? Healthcare and pharmaceutical companies of yesterday served what seemed to be a fairly straightforward purpose: provide their customers (physicians) with access to and information surrounding newer and better drugs. In The Beginning. The Future. Patient Feedback.

Customer Centricity 93

Customer Centricity Customer Experience Healthcare Multi-Channel 93

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. The branding of the survey is limited.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

SurveySparrow

JANUARY 2, 2023

This omnichannel feedback solution has come a long way from being a survey tool to a complete customer experience management platform. Survey types- Go classic, chat, NPS , 360° feedback , or offline with this tool. Birdeye offers multi-purpose integrations, such as Peachtree for invoicing, to make your team’s life easier.

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SurveySparrow

JANUARY 2, 2023

This omnichannel feedback solution has come a long way from being a survey tool to a complete customer experience management platform. Survey types- Go classic, chat, NPS , 360° feedback , or offline with this tool. Birdeye offers multi-purpose integrations, such as Peachtree for invoicing, to make your team’s life easier.

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SurveySparrow

SEPTEMBER 20, 2021

SurveySparrow is an omnichannel experience management software that uses surveys as a primary management tool. With 100,000+ customers including Bausch + Lomb, Gucci, and Duke University, SurveySparrow is recognized as one of the leading survey software companies by SoftwareReviews. Enterprise survey software. Employee surveys.

Omni-Channel 52

Omni-Channel Software Tools Management 52

SurveySparrow

JULY 6, 2023

Fillout.com is a great no-code form builder to create forms, surveys, or quizzes without any coding knowledge. Additionally, while you can embed videos in your Fillout forms, other Fillout forms alternatives let you add GIFs, emojis and video backgrounds in your surveys. It also has multi-step and single-page forms.

Multi-Channel 52

Multi-Channel Survey Analytics Effort Score 52

NobelBiz

JULY 25, 2023

Customer Interaction Analytics also serves as a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers.

Interaction 98

Interaction Analytics Call Center Contact Center 98

Confirmit

MAY 19, 2019

We help you get beyond simple survey results so you can see the “big picture”, leveraging our platforms artificial intelligence to support human decision making at all levels, across research and feedback including patients, healthcare providers, distributors, and partners.

Multi-Channel 40

Multi-Channel Healthcare eBook Analysis 40

Confirmit

MAY 19, 2019

We help you get beyond simple survey results so you can see the “big picture”, leveraging our platforms artificial intelligence to support human decision making at all levels, across research and feedback including patients, healthcare providers, distributors, and partners.

Multi-Channel 40

Multi-Channel Healthcare eBook Analysis 40

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – Definitive Healthcare. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence. They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry. Advocacy Hero – Affise.

Effort Score 98

Effort Score NPS Healthcare Training 98

BirdEye

DECEMBER 5, 2023

In industries like healthcare, where trust is everything, a well-managed customer relationship significantly impacts business performance. If you’re curious to dig deeper, check out our blog on healthcare reputation management for some really insightful stuff. An uptick in sales can be an indicator that your reputation is solid.

Brands 108

Brands Management Social Media Analytics 108

Kustomer

JUNE 27, 2022

Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

Software 98

Software Tools Customer Service Self Service 98

SurveySensum

APRIL 5, 2022

Each survey tool comes with different capabilities and is available at diverse price points. SurveyMonkey is survey software that helps organizations gain insights into their audience. SurveyMonkey is survey software that helps organizations gain insights into their audience. Limited survey design elements. SurveySensum.

Multi-Channel 52

Multi-Channel NPS Survey Feedback 52

BirdEye

OCTOBER 11, 2023

The advent of AI can help businesses route tasks like responding to reviews, social media post generation, and survey responses to AI. SEV is a multi-location med spa combining Boutique experience with affordable pricing. You’re available on all the social or communication channels they want to contact you on.

Sales 109

Sales Social Media Customers Multi-Channel 109

Kustomer

NOVEMBER 7, 2023

Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. There are no channel limitations as you would encounter with Zendesk.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

Gainsight

JANUARY 27, 2023

From there, you can create a systematized, multi-channel approach to guide users through adoption. CSMs ask the customer in a survey whether they are using the product. Survey response rates are often low. Survey your customers and users to verify which features give them the most value. Talk to your CSMs.

Customer Success 52

Customer Success Data Effort Score Multi-Channel 52

BirdEye

DECEMBER 5, 2023

In industries like healthcare, where trust is everything, a well-managed customer relationship significantly impacts business performance. If you’re curious to dig deeper, check out our blog on healthcare reputation management for some really insightful stuff. An uptick in sales can be an indicator that your reputation is solid.

Brands 62

Brands Management Social Media Analytics 62

ChurnZero

OCTOBER 12, 2021

They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry. We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards! After that, they sent a follow-up survey every six months.

Effort Score 52

Effort Score NPS Healthcare Training 52