ImprintCX Articles
MARCH 5, 2024
The lack of processes is usually because of a misconception that brand management is a “marketing” thing and that marketing is considered a profit center, while CX is perceived as a tactical function and treated as a cost center. In fact, brand management and CX are two sides of the same coin.
C3Centricity
APRIL 2, 2018
A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. They found that those who measure their ROI have found a seat at the decision table, increased budgets, and more control. It also allows the measurement of its ROI.
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Grade.us
JANUARY 16, 2019
The vast majority of review management clients aren't using their secret weapon. Somebody (whether that’s the business owner, the support manager, or operations) needs to bring them into the fold and educate them, set expectations, and provide the tools to earn positive reviews that will boost morale and grow the business.
Gainsight
APRIL 7, 2022
However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Unfortunately, securing better product adoption can seem like an impossible task for product leaders and managers. How the Product Adoption Process Works.
Kayako
JULY 6, 2017
In The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the “Nordstrom” of Your Industry, Robert Spector breaks down all of the ways that Nordstrom sets itself apart, and provides guidance for how to tailor it to your own industry. What is the ROI on having a customer-driven company?
Michel Falcon Experience
AUGUST 18, 2014
Better yet, say yes or nod your head if you operate a business or manage people and feel that your employees are lost during their first week. 8,000 for a manager earning $40,000/year. Have you set aside their welcome package and employee handbook? I’d imagine that many of you said yes or nodded your head.
Comm100
NOVEMBER 5, 2020
Sort, format, and manage your content. Free up internal resources – When your agents don’t know the answer to a problem, they may turn to their colleagues or managers for help. Step 3: Sort, format, and manage your content. Once you have gathered your content, take the time to organize it into manageable sections.
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