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15 Types of social media to help boost your brand

BirdEye

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

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Six quick tips to target the right respondents for market research

QuestionPro Audience

Like everything else, consumer research, too, had advanced over the years, coming a long way from legacy survey distribution methods. Research methods like telephone surveys, in-person interviews, and Google ads are no longer as effective as they were a few years ago. Use social media for research.

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Survey Gamification: Everything You Need To Know

SurveySparrow

However, when it comes to surveys and questionnaires, it certainly is doable! So gone are the days of dull surveys that just sucked the life out of your customers. Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Understanding The Art Of Survey Gamification.

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Gen Z Mobile Marketing: 7 Tips to Capture Interest and Drive Engagement

Optimove

What value will you bring to the table when you ask them to participate in a survey? Tip #5: Make it social. Over 50% of the global Gen Z demographic uses social media daily, spending almost 3 hours scrolling through their social media feeds to connect with others, pass the time, and discover entertaining content.

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Seven technologies to improve customer service in SMBs

Vonage

This should include a list of the five top issues you’re getting phone calls on, a clear list of FAQs at the top of the page and a short video that will educate the customer on problems to avoid. John also suggests integrating a customer survey into the CRM system, so that it’s launched immediately after the transaction has closed.

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Call center cost reduction strategies

TechSee

Customers will jump at the opportunity to help themselves – 90% of respondents in a Microsoft survey say they expect brands and organizations to offer a self-service option. Agents can be assigned to different channels, such as voice, email, chat, and social media. Reduce second-time calls with better FCR.

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Avaya Study Finds the Most Successful UK&I Businesses Focus on Total Experience

CSM Magazine

Avaya has announced results of an online market research survey conducted by IDG Communications indicating the most successful UK&I businesses recognise customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. . They also utilise more complete analytic tools. About the Author.