Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. How Online Communities Improve Every Stage of the Customer Journey. How to Increase Engagement Within Your Online Community. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Gamification. Gamification Best Practices from 3 Leading Brands.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. How Online Communities Improve Every Stage of the Customer Journey. How to Increase Engagement Within Your Online Community. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Gamification. Gamification Best Practices from 3 Leading Brands.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

SEPTEMBER 5, 2023

Podcast] Gamification in the Wild: Giving back to build Brand Loyalty ​ We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact. Webinars & Events Some event areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

Lithium

JANUARY 8, 2021

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow.

Gamification 52

Gamification Roadmap Analytics Resources 52

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Here are the seven tools which John highlights in our webinar: Your website. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.

Technology 120

Technology Customer Service Gamification Wireless 120

CX University

MAY 2, 2023

The platform should be easy to navigate, with clear instructions on how to access course content, download materials, and join any online meetups for discussions and continued learning. Use gamification: Gamification can help promote engagement by adding game-like elements to the learning experience.

Engagement 52

Engagement Gamification Course Case Study 52

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Host Events & Webinars Events provide people with an opportunity to come together in a physical space to discuss common interests and related topics.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Experience Investigators by 360Connext

JUNE 22, 2021

You may not be able to stop all of your at-risk customers from leaving you, but you can learn a lot about how to avoid putting future customer relationships at risk! Ask for input – don’t just offer training or webinars that are solely product-centered. Others might be motivated by gamification. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Lithium

NOVEMBER 5, 2019

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow.

Gamification 40

Gamification Roadmap Analytics Resources 40

NobelBiz

FEBRUARY 27, 2024

Implementing Optimization Tools Tips on How to Effectively Implement These Tools in a Call Center Environment Start with Clear Objectives : Understand what you aim to achieve with each tool—whether it’s improving customer satisfaction, reducing response times, or increasing agent productivity.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

ChurnZero

JULY 22, 2022

But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? How to increase customer value during onboarding with Donna Weber. A: That really depends on your audience. For that audience, no.

Gamification 98

Gamification Customers Sales Examples 98

Lithium

JANUARY 12, 2021

Organic & Paid Reporting in Khoros Marketing - This blog dives into the paid and organic data brought into the Social Marketing platform and how to report on it. Webinars & Events. Maia Q3 overview - A look back on what we've done with Maia in Q3. Community Analytics: 8 Best Practices You Don’t Want to Miss! January 21, 2021.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. How to drive revenue by combining customer data across all touchpoints.

Customer Success 98

Customer Success Effort Score Tools Self Service 98

Playvox

JULY 28, 2022

Knowing how to make them feel valued will go a long way in building a productive working relationship. Learning alongside another agent after going through your training reinforces what your newer agents have learned and helps them better see how to apply it in a real-life situation. Motivation.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

NobelBiz

JUNE 5, 2023

However, executing new outbound lead generation programs can be challenging, here are the top 15 challenges related to executing new outbound lead generation programs in call centers and how to tackle them. Watch the free on-demand webinar here.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

ChurnZero

JULY 12, 2019

Two important components in gamification are surprise and delight. Say they’re stuck and don’t know how to perform a particular action. Or they don’t even understand how you can support them. Your users will wonder how they managed to work before using your software and they’ll turn into loyal customers and advocates.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

CX University

MAY 18, 2020

Building gamification into your experience helps people feel involved. For example, a legacy print and media company started offering more digital and interactive experiences such as conferences, breakfast roundtable discussions, webinars, videos, 10-part in-depth series, podcasts, and radio interviews. Watch the Video.

Conference 52

Conference Social Media Gamification Insurance 52

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. How to use them: Create a business page. How to use them: Create and post engaging, eye-catching images pointing followers to your business. Keep up with the latest trends.

Social Media 98

Social Media Brands Video Entertainment 98

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

ChurnZero

APRIL 8, 2020

Engage customers with rewards, badges, and gamification features. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. New ChurnZero Resource: How to Sell Customer Success Software to the C-Suite. Address customer concerns head on, offering transparency and the opportunity to build trust.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Find out how to boost your Customer Success and improve self-service now! Utilize your user community’s expertise If you don't already have a Customer Success community, get one.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. How to drive revenue by combining customer data across all touchpoints.

Customer Success 52

Customer Success Effort Score Tools Self Service 52

Talkdesk

JULY 16, 2019

Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. How Call Center Performance Management Improves Customer Experience When a customer reaches out to your contact center for help with an issue, what do they expect?

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

SurveySensum

SEPTEMBER 5, 2023

Are you wondering HOW to achieve this? This score tells you how much effort your customers need to put in during onboarding. Just like how they introduced features like Auto-accept far-end camera control, video quality improvements, security enhancements, and more. By gamification. And guess what?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SmartKarrot

OCTOBER 3, 2023

In this post, we explore how to boost user engagement with a proven playbook. To achieve this, you need to focus on the following key elements: The Importance of User Onboarding: Effective onboarding sets the stage for a successful customer journey by helping users understand the value of your product and how to use it.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

Lithium

MAY 7, 2024

As we get closer to our summer launch, we’ll provide you with more details about what’s changing and how to navigate Atlas on the Aurora version of Khoros Communities. Webinars & Events Some event areas are limited to Khoros customers only. Register soon to ensure you get access to a test environment for this session.

Self Service 52

Self Service Social Media Gamification Customer Care 52

ProProfs Chat

SEPTEMBER 17, 2021

Read more: How to Use e-Learning for Employee Onboarding. Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Research shows that 72% of employees believe in gamification, which helps them work harder and be better at what they do. Conduct Stay Interviews.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Lithium

JUNE 7, 2022

TikTok Analytics Tipsheet Hear from our Strategic Services team about how to measure success on this unique channel. Learn how to fully utilize Khoros for your Customer Care agents. Webinars & Events Some event areas are limited to Khoros customers only. TikTok Webinar: How to Rock the Tok, Thursday, June 16 Save your spot.

Self Service 10

Self Service Social Media Roadmap Gamification 10

BirdEye

MARCH 29, 2024

Table of contents How to post a story on Instagram? 34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? Take a look at how Ikea uses user-generated content in their stories.

Social Media 107

Social Media Video Guidelines Feedback 107

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen! We welcome your feedback. .

Contact Center 40

Contact Center Video Sales Training 40

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

Call Center 52

Call Center Management Contact Center Gamification 52

NobelBiz

MARCH 23, 2022

But how much does your technology add to your company’s revenue? In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? The process!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Playvox

SEPTEMBER 20, 2023

Losing even a small percentage of your customers will add up, so learning how to prevent them from turning to competitors is vital. QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification.

Contact Center 52

Contact Center Gamification Competitive Advantage Interaction 52

CSM Magazine

FEBRUARY 17, 2021

When linked to critical cloud-based solutions such as ACD, CRM, HR Management and ERP systems, WEM helps to effortlessly track performance, facilitate employee gamification and support faster decision-making. Why not watch this on-demand expert panel on how to empower your workforce with a smarter approach?

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coach your service team strategically.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97