Experience Matters

JULY 25, 2018

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year.

Infographics 181

Infographics Customer Experience ROI Customer Centricity 181

Experience Matters

FEBRUARY 8, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

Infographics 205

Infographics Leadership ROI Groups 205

Experience Matters

OCTOBER 19, 2016

So it seemed like a fun idea to create an infographic on the topic. You may want to see a video we created about customer-centric culture or the report, Employee-Engaging Transformation. We regularly help companies create cultures that are more customer-centric.

Infographics 120

Infographics Culture Customer Centricity Employee Engagement 120

Customers That Stick

OCTOBER 20, 2014

In honor of Customer Experience Day , Temkin Group released its “ The State of Customer Experience” infographic. Here are three excellent reminders from the infographic: Customer experience is gaining more focus. Employee engagement directly impacts the customer experience. consumers. Blog Uncategorized'

Infographics 157

Infographics Customer Experience Employee Engagement Groups 157

Michelli Experience

APRIL 12, 2017

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

Infographics 113

Infographics Employee Engagement Consulting Customer Engagement 113

Michelli Experience

MARCH 22, 2017

The post {Infographic} McMobile – Will McDonald’s Mobile Strategy Kill the Drive-thru? appeared first on Joseph Michelli.

Infographics 100

Infographics Strategy Employee Engagement Customer Engagement 100

Michelli Experience

MAY 25, 2017

The post {Infographic} Once Upon a Time People Assisted One Another… appeared first on Joseph Michelli.

Infographics 113

Infographics Employee Engagement Customer Engagement Loyalty 113

Michelli Experience

FEBRUARY 28, 2018

infographic. __. Infographic appeared first on Joseph Michelli. Want more on service excellence and training? Read the blog post that inspired this. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. Follow on Twitter: @josephmichelli. Follow on Twitter: @josephmichelli.

Infographics 70

Infographics Training Consulting Customer Experience 70

Michelli Experience

APRIL 6, 2017

The post {Infographic} Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy appeared first on Joseph Michelli.

Infographics 100

Infographics Loyalty Net Promoter Score Employee Engagement 100

Michelli Experience

MARCH 29, 2017

The post {Infographic} Back with an Apology: Rare Rewards of Service Professionalism appeared first on Joseph Michelli.

Infographics 100

Infographics Social Media Employee Engagement Customer Engagement 100

Win the Customer

DECEMBER 17, 2015

And having an engaged, happy employee work for you isn’t just good for your staff—it’s good for your bottom line, as companies with engaged employees outperform those without by over 200%. INFOGRAPHIC appeared first on Win the Customer! The post What’s the #1 Way to Improve Customer Service?

Infographics 52

Infographics Customer Service Employee Engagement Employee Experience 52

Michelli Experience

AUGUST 23, 2017

The post {Infographic} Big Data to the Rescue of the Passenger Experience? A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. appeared first on Joseph Michelli.

Infographics 56

Infographics Data Consulting Customer Experience 56

Provide Support

APRIL 17, 2018

The post Why empathy is a key to employee engagement appeared first on Live Chat, Customer Service Blog | Provide Support. Take a look at what we’ve prepared! (.). Read more. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. Permalink | No comment.

Employee Engagement 40

Employee Engagement Engagement Travel Customer Service 40

Provide Support

APRIL 17, 2018

The post Why empathy is a key to employee engagement appeared first on Live Chat, Customer Service Blog | Provide Support. Take a look at what we’ve prepared! (.). Read more. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. Permalink | No comment.

Employee Engagement 40

Employee Engagement Engagement Travel Customer Service 40

InMoment XI

APRIL 13, 2022

From an employee perspective, are you doing something beyond a basic employee engagement study? Or do you have an employee pulse metric by division, region, or queue? Check out this infographic! How are the metrics of field services, retail, call-center, first-contact resolution, etc.

Metrics 260

Metrics NPS Infographics Effort Score 260

CX Accelerator

MARCH 28, 2018

PLAY - There are many wonderful employee engagement techniques, but one rises above the rest. Do your employees have a sense of curiosity and excitement about their work? Purpose and potential also play a critical role in your employee engagement strategy. The best game designs will leverage both in tandem.

Gamification 140

Gamification Contact Center Self Service Employee Engagement 140

delighted

OCTOBER 21, 2021

Improve employee engagement and retention. A good company culture, one where employees’ voices are heard and their value is recognized, is a major differentiator in the war for talent. Create content for employees to share. Start gathering employee feedback with Delighted eNPS. Drive better business results.

Tips 91

Tips Social Media How To Net Promoter Score 91

SurveySensum

JANUARY 1, 2024

Show Appreciation for a Job Well Done Did you know employee recognition increases employee engagement by nearly 60%, leading to higher job satisfaction and productivity? It is important because it, Boosts morale and motivation among employees. Enhances employee engagement and job satisfaction.

Social Media 52

Social Media Effort Score Customer Satisfaction Case Study 52

PeopleMetrics

JUNE 8, 2020

A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. You’re basically connecting the customer experience with employee engagement. Plus, when employees are more engaged, they’ll deliver a better customer experience.

CEM 78

CEM Infographics Employee Engagement Culture 78

Provide Support

JULY 5, 2016

Disengaged employees break it. Are your employees passionate about their jobs and committed to contribute to your company’s goals? If not, you may be facing an employee engagement gap that can have a negative effect on productivity, retention, customer service levels and customer experience.

Employee Engagement 47

Employee Engagement Engagement Infographics Study 47

Experience Matters

FEBRUARY 23, 2015

This “ Ultimate CX Infographic ” also provides some of the compelling economics of CX: How Do Organizations Affect CX? To understand how companies create customer experience, you need to understand The Six Laws of CX , which are described below in the short video and infographic. How Do You Build A Customer-Centric Culture?

Customer Connectedness 120

Customer Connectedness Customer Experience Infographics Video 120

West Monroe

APRIL 19, 2023

West Monroe’s recent signature research reports, Be Digital and Building a Digital Organization, highlighted how consumers, leaders, and organizations are embracing digital—and what that means for employee engagement and business outcomes.

Software 52

Software ROI Report Infographics 52

Beyond Philosophy

DECEMBER 22, 2014

Consider the following infographic by 360Connext.com. But the subconscious mind is processing them nonetheless and creating an emotional response to them that is affecting our behavior in a given situation. This process is one of the biggest reasons that I always say emotions drive over 50% of the customer experience.

Customer Experience 161

Customer Experience Infographics Employee Engagement Customer Centricity 161

Russel Lolacher

JUNE 29, 2021

Below are the nine areas I created an infographic on to explain why a strong social media presence matters. There will be many in your organization that don’t understand what you do nor are proactively willing to learn, so you need to make it easy for them. line staff receive. . Real Root of Success.

Social Media 98

Social Media Infographics Travel Government 98

Experience Investigators by 360Connext

APRIL 15, 2015

Have you seen the full version of our Business Growth infographic ? Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Guidelines 110

Guidelines Infographics Social Media Consulting 110

ProProfs Chat

JULY 19, 2019

Use the following tips when you plan your customer experience strategy: Invest in Employee Engagement: Employee engagement is one of the keys to unlocking exceptional customer experience. When your employees are happy with you, their satisfaction is reflected in their interactions with the customers.

Infographics 93

Infographics Customer Experience Omni-Channel Poor Customer Service 93

Experience Investigators by 360Connext

FEBRUARY 11, 2015

Creating original content to drive engagement and promote our thought leadership (Infographics, Ebooks, etc.). Using social channels effectively through both sharing information ( Slideshare , Pinterest, List.ly, Instagram). and promoting our own content and discussions (Twitter, Facebook , LinkedIn, Google+).

Marketing 110

Marketing Social Media eBook Infographics 110

Customer Guru

DECEMBER 13, 2017

Furthermore, almost 50% of the respondents said that employees don’t know what they need to do in order to deliver a great customer experience. We shared these insights in our infographic below: Are these challenges still relevant today? Here’s an infographic on the several other benefits of CJM: Source: Perficient.com.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

Provide Support

JUNE 6, 2017

Companies like Zappos, Southwest Airlines and Ritz-Carlton Hotels have one thing in common – they are worldwide famous for providing excellent customer service and having friendly employees. Their employees are obviously passionate about their work and are willing to go the extra mile to help customers.

Infographics 64

Infographics Customer Service Airlines Hotels 64

Michelli Experience

MARCH 16, 2017

(..)

Infographics 269

Infographics Employee Engagement Customer Engagement Engagement 269

Michelli Experience

JANUARY 5, 2017

(..)

Infographics 235

Infographics Customer Experience Customers Consulting 235

Michelli Experience

FEBRUARY 24, 2016

Recently I created a blog and infographic titled “5 Things Service Professionals Should NEVER Say.” After those materials were published, a client noted that she hung the infographic in one of her break rooms, to remind her team of some “words to stay away from.”

Infographics 100

Infographics Interaction Resources Training 100

Michelli Experience

FEBRUARY 22, 2017

(..)

Infographics 223

Infographics Consulting Employee Engagement Customer Engagement 223

Michelli Experience

APRIL 6, 2017

(..)

Infographics 214

Infographics Loyalty Net Promoter Score Employee Engagement 214

Michelli Experience

FEBRUARY 16, 2017

(..)

Infographics 223

Infographics Video Employee Engagement Customer Experience Design 223

Michelli Experience

JULY 13, 2016

To see an infographic depicting this information, click here. Customer experience is not only good business…it is A MAJOR source of profits and sustainability in a sea of similar products often delivered by competitors who are only providing marginal experiences.

Customer Experience 100

Customer Experience Effort Score Wireless Infographics 100

Michelli Experience

MARCH 22, 2017

(..)

Infographics 214

Infographics Strategy Employee Engagement Customer Engagement 214