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{Infographic} Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy

Michelli Experience

The post {Infographic} Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy appeared first on Joseph Michelli.

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{Infographic} Getting More Referrals

Michelli Experience

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

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{Infographic} Once Upon a Time People Assisted One Another…

Michelli Experience

The post {Infographic} Once Upon a Time People Assisted One Another… appeared first on Joseph Michelli.

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{Infographic} Big Data to the Rescue of the Passenger Experience?

Michelli Experience

The post {Infographic} Big Data to the Rescue of the Passenger Experience? A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. appeared first on Joseph Michelli.

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{Infographic} Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy

Michelli Experience

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Is Your Customer Experience Infected?

Beyond Philosophy

Consider the following infographic by 360Connext.com. But the subconscious mind is processing them nonetheless and creating an emotional response to them that is affecting our behavior in a given situation. This process is one of the biggest reasons that I always say emotions drive over 50% of the customer experience.

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CX for Smarties, A Beginner’s Guide to Customer Experience

Experience Matters

This graphic from the report “ The ROI of Customer Experience, 2014 ” shows the connection between CX and loyalty. This “ Ultimate CX Infographic ” also provides some of the compelling economics of CX: How Do Organizations Affect CX? How Do You Build A Customer-Centric Culture?