Innovative CX

OCTOBER 24, 2022

“We have seen the enemy and he is us.” This statement came to mind as I talked with a colleague who was challenged with the lack of progress at convincing his organization to get on the customer experience bandwagon. Interestingly, this statement was paraphrased by comic strip writer Walter Kelly from the original declaration of Commodore Oliver Hazard Perry during the war of 1812, “We have met the enemy and they are ours”.

Effort Score 45

Effort Score Loyalty Resources Financial 45

InMoment XI

OCTOBER 24, 2022

When it comes to collecting data, one of the best ways to do so is a survey. Most companies put out surveys of some kind for customers and employees at different points. But there’s more to a survey than just a series of questions. In fact, surveys typically have a method behind them to gather specific types of data and to make them as effective as possible.

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Survey Analysis Study Data 493

Comm100

OCTOBER 24, 2022

It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this challenge is even bigger. Higher education enrollment is at a record-breaking low. From Spring 2020 to 2022, U.S. post-secondary enrollment dropped by 7.4%. The numbers are even worse for international student enrollment, down 22.7% across the same time period.

Engagement 130

Engagement How To Trends Meeting 130

The DiJulius Group

OCTOBER 24, 2022

“If you had hard times in your family, would you ever consider laying off one of your children?” asks Charlie Kim, founder & Co-CEO of Next Jump. Next Jump is an employee discount platform, used by over 70% of the Fortune 1000 to help their employees save money. Next Jump also offers various apps and. Read Full Article. The post A Company that Offers Lifetime Employment appeared first on The DiJulius Group.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Kustomer

OCTOBER 24, 2022

To create long-term, positive relationships with your customers, you need to understand how and why they act the way they do. The best way to learn how and why customers do and don’t do certain things? Ask them! While asking customers about their preferences and behaviors may seem relatively simple, many companies don’t know how to truly optimize the customer satisfaction reporting process to learn the most actionable information about their customers.

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Customer Satisfaction Report Net Promoter Score Effort Score 98

CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales. Neil joins IRIS from his role as Managing Director for Odigo CX Solutions, a European leader in the Contact Centre SaaS market, with previous experience as Commercial Sales Director at Genesys and Head of Sales at

Sales 52

Sales Technology Leadership Industry 52

ShepHyken

OCTOBER 24, 2022

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. PwC Leader: Why Retailers Must Balance Digital-driven Experiences With Human-led Interaction by Judy Mottl. (Retail Customer Experience) In the past year, one in four consumers have stopped buying or using a retailer due to a bad experience with a product or customer servic

Customer Service 51

Customer Service Retail Course Customer Service Training 51

COPC

OCTOBER 24, 2022

For Capability BPO , employee engagement starts from the moment we recruit new employees. COPC’s performance improvement framework, which utilizes all performance data points of the recruitment lifecycle, underpins Capability BPO’s recruitment process. Including consistently optimizing the recruitment profile (KCR Jobs) to reduce the time to competency, increasing the time to hire and ensuring recruitment quality. .

Engagement 51

Engagement Strategy Employee Engagement Touchpoint 51

Blake Morgan

OCTOBER 24, 2022

Believe it or not, the 2022 holiday shopping season is here. And this year is unlike any other. With their wallets strapped and emotions running high, customers during the 2022 holiday shopping season are looking for brands that can provide personalized, convenient solutions to make their lives easier and better. They are also not purely looking to buy a product – but to have an experience around the product.

Trends 45

Trends Retail Chatbots Sales 45

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Forrester's Customer Insights

OCTOBER 24, 2022

2023 will be a year of reckoning for European customer experience teams. Some will widen CX advantage over competitors, while other teams will be forced to disband. Learn more.

Customer Experience 49

Customer Experience Customers 49

Kapta Customer Success

OCTOBER 24, 2022

You had a productive quarterly business review (QBR) with a top-tier client. Congratulations! That’s great news, but it’s not entirely a success until you complete some critical follow-up steps. Then you can celebrate. Otherwise, all you’ve accomplished is strategic QBR preparation and meaningful conversations with key contacts and leadership of a VIP account that may soon be forgotten.

Leadership 40

Leadership Management 40

CSM Magazine

OCTOBER 24, 2022

When it comes to the modern user experience, there are so many moving parts. Customer service has changed. Business is much more dynamic than it used to be in the past. There has been an increase in several ways that businesses should enhance their user and customer experience. Whether you are creating an app or are trying to handle customers better on your website, there are a lot of options for changing your approach.

User Experience 40

User Experience Virtual Agent Tips Customer Service 40

Brandwatch CX

OCTOBER 24, 2022

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Forrester's Customer Insights

OCTOBER 24, 2022

Geopolitical and economic turbulence along with the aftermath of the pandemic will pose challenges for organisations in Europe. Discover three key things to look out for in the coming year.

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Customers 26

Brandwatch CX

OCTOBER 24, 2022

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Forrester's Customer Insights

OCTOBER 24, 2022

In 2023, European tech leaders will focus their tech strategies and investments on improving operational adaptability and increasing resilience. Find out why in 2023 predictions for technology leaders.

Technology 26

Technology Strategy Innovation Customers 26

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. A few reasons why he is awesome – He’s the president of Toister Performance Solutions – helping service teams unlock their hidden potential for almost 20 years.

Employee Engagement 52

Employee Engagement Engagement How To Survey 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

AWS Machine Learning

OCTOBER 24, 2022

In the past decade, we have seen Deep learning (DL) science adopted at a tremendous pace by AWS customers. The plentiful and jointly trained parameters of DL models have a large representational capacity that brought improvements in numerous customer use cases, including image and speech analysis, natural language processing (NLP), time series processing, and more.

Training 79

Training Innovation Examples Data 79

Helen Dewdney

OCTOBER 24, 2022

Ellie Good. Ellie is an illustrator who spends her days chasing her kids, working too much, walking in the woods, eating chocolate and laughing at her cat. . At the age of 7, Ellie pestered her local MP for glass bottle recycling. It worked! And from then on, campaigning for a fair respect for nature has been an integral part of her life. In 2009 Ellie published an indie magazine called EggMag, to encourage people to live ethically without living less.

Tips 52

Tips Consumers Financial Engagement 52

AWS Machine Learning

OCTOBER 24, 2022

In this post, we introduce a new analysis in the Data Quality and Insights Report of Amazon SageMaker Data Wrangler. This analysis assists you in validating textual features for correctness and uncovering invalid rows for repair or omission. Data Wrangler reduces the time it takes to aggregate and prepare data for machine learning (ML) from weeks to minutes.

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Data Analysis Report Examples 79

CSM Magazine

OCTOBER 24, 2022

Most brands strive to meet their customers’ expectations. However, if you want to stand out, you must do something extra. Go beyond their expectations and offer more than your competitors. Going the extra mile will turn skeptics into loyal customers. Here are a few simple ways to provide something extra. 1. Listen. One of the best things you can do for your customers is listening and understanding their needs.

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Social Media Customer Service Representative Omni-Channel Policies 40

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail