Top 5 Customer Service & CX Articles for Week of May 27, 2024
ShepHyken
MAY 26, 2024
Each week, I read many customer service and customer experience articles from various resources. by Alex Bitca (Retently) Is your Net Promoter Score a reliable metric for judging what customers think of your business, or is it biased? See my article on the Top 14 Customer Service and CX Metrics.)
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