ShepHyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. What Can Disneyland Teach Us about the Customer Journey? For certain customers, self-checkout still makes sense. Keep innovating and properly staff for the customer willing to use self-checkout and needs help.

Customer Service 66

Customer Service Customer Journeys Trends Study 66

ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. Whatever drives repeat business – and ideally, customer loyalty – is a good program. My Comment: Some customer service and CX principles are universal, regardless of the industry. I agree with the title.

Customer Service 66

Customer Service Loyalty Programs Contact Center Financial 66

ShepHyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. Here’s a closer look at five brands that are leading the charge in offering experiences, rather than monetary benefits, to their loyal customers. The author covers formulas for churn, retention, and more.

Customer Service 65

Customer Service Loyalty Programs Ecommerce Loyalty 65

One Millimeter Mindset

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. That habit creates a set of behaviors and expectations which impact how we best serve customers.

Customer Retention 73

Customer Retention Strategy Return on Investment Sales 73

One Millimeter Mindset

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. That “something” completely disrupts customer experience equilibrium. Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution?

Customer Retention 60

Customer Retention Strategy Customer Experience Comparison 60

One Millimeter Mindset

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. Retaining Customers involves All Hands on Deck.

Customer Retention 63

Customer Retention Consulting Customers Sales 63

Experience Investigators by 360Connext

APRIL 23, 2024

Prioritizing the right CX management not only helps in retaining customers by improving their experiences, but also enhances the overall brand image and increases profitability. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales. So there’s always a case to be made.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

One Millimeter Mindset

AUGUST 20, 2018

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Yet, these bold, splashy stories, which our marketing departments love, leave the customer’s biggest question unaddressed: “Will you forget about taking good care of me, once I sign the contract?”. Think about it.

Customer Retention 50

Customer Retention Customer Experience Sales Customers 50

One Millimeter Mindset

SEPTEMBER 6, 2018

How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention.

Customer Retention 48

Customer Retention Sales CRM Customers 48

One Millimeter Mindset

SEPTEMBER 24, 2018

Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Move one millimeter beyond a comfortable client retention strategy, towards what is Possible. Hire me to speak or conduct a workshop at your next corporate or association event. Today and Tomorrow.

Strategy 213

Strategy B2C Customer Retention B2B 213

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Customer Experience Strategies Summit (CXS). Forrester CX NYC.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Personalized Customer Service There is no substitute for excellent customer service.

Retail 78

Retail Engagement Strategy Customer Experience 78

ShepHyken

OCTOBER 27, 2023

Her key focus is to serve her clients with the latest innovations in her field, leading to fast and effective results. Read Shep’s latest Forbes article: Customer Service And CX Are Not Just For People On The Front Line Srushti Shah is the Head of Product Marketing for Middleware.

Customer Experience 57

Customer Experience Sports Innovation Feedback 57

One Millimeter Mindset

SEPTEMBER 5, 2018

Why be surprised when customers defect, when small, but effective customized and personalized experiences impact customer retention? Isn’t it time to take a different approach to acquiring and, most of all, retaining valuable customers? Start moving one millimeter forward beyond what is comfortable, today.

Customer Experience 96

Customer Experience Customer Retention Sports Sales 96

One Millimeter Mindset

JANUARY 7, 2019

Compelling storytelling fuels customer retention. After all, each story is about how working with you and your organization fuels their business growth, customer success and customer retention. The ones that reflect each customer’s reality and your role in their success? Catalyze your mindset and skill sets!

Customer Retention 73

Customer Retention Customers Course Innovation 73

ClearAction

NOVEMBER 11, 2022

On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. we’re reminded again.

Strategy 71

Strategy Customer Experience Competitive Advantage Analysis 71

ECXO

APRIL 18, 2024

He was a Customer Success Manager at a well-known company, “TechEase” A traditional company in the city that has been there for decades, working in the same way they have always worked. Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture.

Customer Experience 97

Customer Experience Customer Centricity Chief Customer Officer Culture 97

One Millimeter Mindset

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success. Contact me. Subscribe to my blog.

Customer Retention 70

Customer Retention B2C B2B Innovation 70

One Millimeter Mindset

JANUARY 3, 2019

It is never too early to focus on retaining customers. Because if you do not make customer retention a simultaneous part of your customer acquisition process, then you will be worrying about retaining customers down the road. Because a customer’s retention experience starts long before that customer is acquired.

Customer Retention 70

Customer Retention Sales Customers Strategy 70

One Millimeter Mindset

DECEMBER 10, 2018

Workplace collaboration is a professional development and innovation strategy. Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences.

Innovation 65

Innovation Customer Retention Consulting Culture 65

One Millimeter Mindset

DECEMBER 13, 2018

Regardless of whether you and I collaborate on a new, innovative professional development path for you, leveraging the profitability of workplace collaboration, or creating a more collaborative, organization- and association-wide customer retention strategy. Right here, Today. Discover what is Possible, Tomorrow.

Customer Retention 68

Customer Retention Innovation Consulting Sales 68

One Millimeter Mindset

AUGUST 13, 2018

Making Professional Zen a professional innovation goal allows us to create strategic order, rather than perpetuate tactical chaos. The goal of developing professional Zen is to create an ongoing customer experience. That is what customer retention is all about. and regard us as innovators. Think about it.

Customer Experience 53

Customer Experience Customer Retention Innovation Exercises 53

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause.

Exercises 51

Exercises Customer Retention Roadmap Innovation 51

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Customer Experience Strategies Summit (CXS). Forrester CX NYC.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

One Millimeter Mindset

NOVEMBER 12, 2018

Or, tell these stories, compellingly, while acquiring or retaining customers. Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? I will be honored to customize my keynotes and workshops to your next event. Click on this link to find out more.

Customer Retention 75

Customer Retention Culture Consulting Innovation 75

One Millimeter Mindset

NOVEMBER 14, 2018

Most importantly, these someones are responsible for creating aggregated customer experiences critical to customer retention. When our workforce is full of nameless, faceless “someones” whom we do not know – but our customers sure do – our customer retention strategy falls short of best serving those customers.

Customer Retention 65

Customer Retention Exercises Customer Care Survey 65

One Millimeter Mindset

NOVEMBER 1, 2018

I offer you 16 collaboration exercises to jump-start collaborative customer retention in your own career trajectory. In order for each employee to discover just what “their” specific customer touchpoint involves, they often must stray beyond the confines of their department. In my book, Do YOU Mean Business ? , You should be.

Customer Retention 73

Customer Retention Exercises Touchpoint Leadership 73

One Millimeter Mindset

AUGUST 6, 2018

Managers and leaders make a big fuss about why we should focus on product and service differentiation. Yet, unless we are designing, engineering, coding or selling a breakthrough innovation, customers continue to perceive us as commodities. with how we impact and innovate. Towards professional innovation.

Innovation 50

Innovation Customer Retention Chatbots Customers 50

One Millimeter Mindset

OCTOBER 1, 2018

Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and customer retention. When we are not in functional positions which challenge us – and we are innovators – we get burned out, real fast. Not only that. No one is perfect (see, an excuse). Contact me.

Innovation 70

Innovation Customer Retention Leadership Sales 70

One Millimeter Mindset

JUNE 25, 2018

So much for “sticking close to the customer” for customer retention? Hire me to speak or conduct an interactive workshop at your next corporate or association event. Babette Ten Haken, Founder & President of One Millimeter Mindset , is an innovative speaker, strategist, and storyteller. More details here.

Customer Care 47

Customer Care Customer Retention Innovation Sales 47

ShepHyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. Making customers’ lives easier can lead to greater loyalty, enhanced customer satisfaction, and ultimately, improved business results. It’s one thing to get the customer to come back.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

One Millimeter Mindset

AUGUST 2, 2018

The last time I checked, customers do not work hard to make sure your own department fulfills their quotas and KPIs. To detect the customer experience gap, think laterally, rather than limitedly. When I work with clients on customer retention issues, we focus our forensics on locating gaps in customer experience execution and delivery.

Customer Experience 50

Customer Experience e-support Customer Retention Exercises 50

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

NobelBiz

JUNE 19, 2023

As businesses, we need to harness this culture of immediate responses to elevate customer service levels. Mastering real-time management in the call center environment enables supervisors to optimize customer service delivery, enhance agent performance, and drive operational excellence.

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52

One Millimeter Mindset

AUGUST 16, 2018

My Defining Voice keynote expands into workshops and coaching programs focused on professional innovation. Start moving one millimeter forward towards professional innovation, today. Engage me to speak or conduct an interactive workshop at your next corporate or association event. To learn more, click here. Contact me.

Automotive 50

Automotive Innovation Entertainment Sales 50

One Millimeter Mindset

NOVEMBER 22, 2018

Always with passion, purpose, impact and innovation. They are so jazzed about the who, what, how and why my speaking programs and workshops catalyze them to move that one millimeter forward, as well. I look forward to continuing to guide you along your individual, workforce and business customer retention journey.

Customer Retention 67

Customer Retention Sales Consulting Conference 67

One Millimeter Mindset

NOVEMBER 21, 2018

I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Babette Ten Haken catalyzes organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win.

Strategy 70

Strategy Consulting Customer Retention Customers 70